FOW Winsford Reviews

Firstly, I left a positive review with my dealings with Matt in January. This review is based on the customer experience, the car itself, the professionalism and language of staff. Within a day or so, we noticed a rattling and creaking coming from the front suspension. FOW said they would pay for any repairs as it's within 30 days of notification, great! Took it to a local independent garage, 2 mins from me - sent the cost to FOW - 'Nope, that is too expensive, we will repair it in house.' Annoyingly had to book in with FOW for repair - 6 weeks later. Drop the car off at 9am on the morning. I was told to 'wait in the coffee shop' and someone will be with me. 20 minutes later! Someone finally comes to greet me. No other customers were in the dealership, but it was nice to hear of the great success of the previous day sales of 65 cars - not sure it should be done in public? Also nice to hear of the lovely weekend the staff had, with a lot of swearing, S words and F words, in front of a customer. Cheers. I asked 'how long will it be here' - expecting a day... 'Not sure, what's it in for?' was the response. I was told, I would have a call on Wednesday (next day) with an estimate time. Had the courtesy car, still felt uneasy about the situation - found a local coffee shop, drove past 2 hours later, my car hadn't moved. Straight away concerned me. No call Wednesday. Rang up at 1.15pm... 'Yeah we're behind so I can't give you an estimate of the time of repair'. The lack of communication here is staggering - why don't you let me know the week before if you're behind? I could have changed dates? I cancelled work for the trip up. SO I said forget it, I'll collect it. Thanks for the communication, like. Travelled 2 hours to collect the car, walked in, 'What's the reg of the car you want' - I LITERALLY could have been anyone taking my car keys!! There was no apology. Car is not fixed. Parts were chucked on the passenger seat with no protection so it's dusty and dirty now. Top it all, I requested a complaints email - was given the website. You try and click 'complaints' on their website..... doesn't work!! So now, 5 months after purchasing the car, I am no further along, there is issues and shouldn't spend £25k on a car with so many issues. Utterly dreadful - check Google reviews as Trustpilot seems biased - and prepare for a response to this email. Lack of professionalism.

Visited last week and bought a mini cooper; Danny helped me in making decisions; he was very friendly and helpful. Just started using the car; will review after using more. The prices are okay for the range of cars seen but need to wait and see the condition. They are providing only 30 days warrant which I was not at all happy. If the company is very confident about the car, they should be giving little more days of warranty which other dealers are giving like arnold clarke. I had to buy a warranty extra. The ceramic coating they are providing are good it seems, I bought one and looks good, but have to wait to see its durability. Overall am happy with the purchase till now