Overall, customer sentiment for Fidelity Auto Repair and Smog is highly positive, with many reviewers praising the shop for quick, reliable service, transparent and reasonable pricing, and a professional, friendly team. Several reviews mention positive interactions with staff members, specifically Edgar and Lupe, who demonstrate efficiency and courtesy. However, there is one notable complaint involving a disputed car repair and poor customer service, indicating occasional issues with accountability.
A common thread in these reviews is the speed and convenience of the smog check service, with multiple customers mentioning same-day appointments, quick turnaround times, and the ability to be seen without prior scheduling. Customers also appreciate the clean facility, the willingness of staff to accommodate last-minute requests, and the fair pricing—including unexpected discounts and assistance even during busy times. While most comments reflect satisfaction, there are infrequent critiques involving staff demeanor or mishandling of issues.
Based on these patterns, Fidelity Auto Repair and Smog enjoys a strong reputation as a reliable and efficient auto repair and smog check provider. The business is frequently recommended for prompt service, reasonable prices, and knowledgeable technicians. Despite occasional criticism, most customers in the local area regard the shop as a practical and trustworthy option for essential car maintenance and smog certification.
A common thread in these reviews is the speed and convenience of the smog check service, with multiple customers mentioning same-day appointments, quick turnaround times, and the ability to be seen without prior scheduling. Customers also appreciate the clean facility, the willingness of staff to accommodate last-minute requests, and the fair pricing—including unexpected discounts and assistance even during busy times. While most comments reflect satisfaction, there are infrequent critiques involving staff demeanor or mishandling of issues.
Based on these patterns, Fidelity Auto Repair and Smog enjoys a strong reputation as a reliable and efficient auto repair and smog check provider. The business is frequently recommended for prompt service, reasonable prices, and knowledgeable technicians. Despite occasional criticism, most customers in the local area regard the shop as a practical and trustworthy option for essential car maintenance and smog certification.
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