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Felix H. Morales Funeral Home

Felix H. Morales Funeral Home Reviews Summary

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Funeral Directors | Houston, TX

2901 Canal St, Houston, TX 77003, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Felix H. Morales Funeral Home?

As of Mar 13, 2024, 280 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Felix H. Morales Funeral Home's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
February 29, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Felix H. Morales Funeral Home's customers had a positive experience.

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Felix H. Morales Funeral Home

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Felix H. Morales Funeral Home's customer reviews analysis

The reputation of Felix H. Morales Funeral Home & On-site Crematory is predominantly positive based on recent reviews, positioning the company as a compassionate and professional service provider. Customers consistently praise the helpfulness and understanding nature of the staff, specifically during the challenging time of losing a loved one. The recurring themes include the staff's compassionate approach, attention to detail, and their ability to create a supportive experience. The facility's cleanliness, spaciousness, and overall maintenance are also positively noted. Moreover, the responsiveness and communicative nature of the staff are highlighted, with mentions of follow-up messages that offer further support. Customers reflect a strong sense of gratitude towards the funeral home's services, extending high recommendations to others in the need of similar services.

Positive Feedback

Key positive aspects highlighted by customer feedback include the supportive and caring attitude of the staff, which seems to have a profound impact on the overall experience. The staff's patience and empathy are often mentioned, indicating a strong alignment with the sensitive needs of the grieving process. Customers frequently mention that the funeral home maintains a high level of professionalism, assisting with arrangements efficiently without making families feel rushed or pressured. Additionally, the aesthetic and functional aspects of the funeral home are well-received; clients appreciate the spacious and well-kept facilities. The company is recognized for personalized services, accommodating various desires for funeral arrangements including cremation and offering practical help such as budgeting advice and aftercare contact.

Concerns and Threads

The provided reviews do not explicitly convey key negative aspects of customer feedback for Felix H. Morales Funeral Home & On-site Crematory. While a detailed analysis of client reviews points towards a widely satisfactory service, it is important to note that the absence of negative commentary may not fully represent all customer experiences. Such reviews may lack critical perspectives or may not encompass a larger sample size that could potentially uncover areas of improvement. Therefore, while the collected data presents a highly positive image, the absence of criticism should be interpreted with caution, acknowledging the possibility of unexpressed or unpublished dissatisfaction.

Frequently asked questions about Felix H. Morales Funeral Home

What type of services does Morales Funeral Home provide?

Morales Funeral Home offers full funeral services including arrangements for traditional funerals, cremations, viewings, and memorials, with the added convenience of an on-site crematory. They extend services such as assistance with budgeting and personalized planning to cater to individual family needs and wishes.

Are the facilities at Morales Funeral Home suitable for large gatherings?

Yes, according to customer reviews, the funeral home provides spacious rooms that are capable of accommodating many guests, ensuring a comfortable environment for larger gatherings.

Does Morales Funeral Home offer ongoing support after the funeral service?

Based on customer feedback, it is evident that Morales Funeral Home offers continued support, including follow-up communications to ensure families have the assistance they might need even after the funeral services have concluded.

Recent customer reviews and testimonials for Felix H. Morales Funeral Home

Felix H. Morales Funeral Home
Marissa Flores
5-Star
3 months ago
My mother’s funeral services were held at Morales Funeral Home. My brother and I have never had to make funeral arrangements and this was our first time. The staff at the funeral home were very helpful & understanding through the whole process. I loved that the rooms were very big and fit plenty of people. My family only had nice things to say about Morales Funeral Home & the staff. If you are needing funeral services I definitely recommend going here.
Felix H. Morales Funeral Home
Viviana S
5-Star
5 days ago
We recently lost my brother and we had his funeral at Morales Funeral Home. Morales Funeral Home is amazing! It affordable, clean, super nice and spacious. The staff go above and beyond to make sure everything you need is taken care of. I definitely recommend Morales Funeral Home!
Felix H. Morales Funeral Home
Maribel Ramos
5-Star
6 days ago
We had my mother's funeral at Morales Funeral Home. At such a difficult moment Victor and the staff were very attentive to our family and any detail that came up. They made our difficult time go smoothly and with much compassion. Thank you everyone at Morales Funeral Home.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
280
reviews
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About Felix H. Morales Funeral Home

Funeral Directors

We've learned a lot over many years. Like how to present options without overwhelming. And how to meet the needs of many caring parties. People come to us in difficult times, and we respond with kindness, calmness and expertise. Our goal is to create a beautiful occasion and make you feel welcome, always. We spend our days planning with families. We stay up to date with industry developments. And we make hard times a little easier.

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