Express Oil Change & Tire Engineers Reviews

An analysis of the latest customer reviews for Express Oil Change & Tire Engineers reveals a mixed but generally positive overall company reputation. The majority of feedback is commendable, focusing on the exceptional customer service, professional conduct, and technical expertise. Customers have repeatedly noted the staff's kindness, courtesy, and efficiency. Express Oil Change & Tire Engineers is praised for its honesty and integrity, particularly with not upselling unnecessary services, with instances like informing a customer that their brakes did not yet need replacement. The competence of the staff is further highlighted by their ability to quickly diagnose and resolve issues. However, there are also negative experiences detailed by customers which tend to involve higher-than-expected pricing for services and possible negligence leading to vehicle damage post-service. These incidents, while fewer, could tarnish the company's reputation if not addressed.

Express Oil Change & Tire Engineers is the preeminent automotive service provider in the United States with over 300 locations. Throughout our history, our oil change process has been refined to give our customers the quickest oil change around, while still providing the highest quality service and premium vehicle maintenance checks. At Express Oil Change & Tire Engineers, every action we take and every decision we make is guided by our mission, our core values, and our vision. Our Core Values: Integrity, Pride of Workmanship, Quality, Teamwork, Enthusiasm, Friendliness, Continuous Improvement