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Express Oil Change & Tire Engineers

Express Oil Change & Tire Engineers Reviews Summary

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Car Garages | Atlanta, GA

1760 Howell Mill Rd NW, Atlanta, GA 30318, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Express Oil Change & Tire Engineers?

As of Mar 13, 2024, 907 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Express Oil Change & Tire Engineers's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
February 18, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Express Oil Change & Tire Engineers's customers had a positive experience.

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Express Oil Change & Tire Engineers's customer reviews analysis

An analysis of the latest customer reviews for Express Oil Change & Tire Engineers reveals a mixed but generally positive overall company reputation. The majority of feedback is commendable, focusing on the exceptional customer service, professional conduct, and technical expertise. Customers have repeatedly noted the staff's kindness, courtesy, and efficiency. Express Oil Change & Tire Engineers is praised for its honesty and integrity, particularly with not upselling unnecessary services, with instances like informing a customer that their brakes did not yet need replacement. The competence of the staff is further highlighted by their ability to quickly diagnose and resolve issues. However, there are also negative experiences detailed by customers which tend to involve higher-than-expected pricing for services and possible negligence leading to vehicle damage post-service. These incidents, while fewer, could tarnish the company's reputation if not addressed.

Positive Feedback

Positive impressions from customer feedback focus on the staff's professionalism and the quality of service provided by Express Oil Change & Tire Engineers. Particularly commendable is the efficiency witnessed during service delivery with reports of quick and smooth experiences, such as an oil change being completed without unnecessary delays. The team receives accolades for their customer handling, with managers like Brandon and Ken recognized for their excellent service. Technical proficiency is also highlighted, with technicians like James credited for maintaining vehicles at peak performance. Furthermore, customers are appreciative of the honest and direct communication from staff, like Josh and Octavius, who advise against unnecessary service, ensuring customer trust and repeat business. The company's ability to cater to specific requirements, like handling custom vehicles or providing thoughtful solutions for unconventional tire installation requests, further boosts their positive image.

Concerns and Threads

Despite several positive reviews, Express Oil Change & Tire Engineers does encounter some criticism which impacts their overall reputation negatively. One concerning theme is the issue with pricing; customers report significant discrepancies in service quotes as compared to other service providers, such as the $900 brake and rotor repair, which is regarded as excessively high. Another customer reported vehicle damage possibly associated with negligence during the service, which may deter future patronage and can raise concerns about the competency and thoroughness of the staff. Such negative feedback, particularly when it pertains to pricing transparency and potential service-related damages, has the potential to undermine customer trust and might discourage new customers from using their services.

Frequently asked questions about Express Oil Change & Tire Engineers

How do Express Oil Change & Tire Engineers' prices compare to other auto service providers?

Prices can vary; some customers have reported higher quotes for certain services compared to other local providers. It is advisable for prospective customers to compare prices and potentially seek a second opinion for major repairs.

Can I trust that Express Oil Change & Tire Engineers will not upsell unnecessary services?

Many reviews commend the company for not upselling and providing honest service recommendations. Customers experience transparency in communication with staff providing options and in some cases advising against unnecessary services.

What if I have a custom or uniquely modified vehicle?

Express Oil Change & Tire Engineers staff have been noted to handle custom vehicles with great care and expertise. Their technicians, known for their professionalism, cater to specific vehicle needs and customer requirements.

Recent customer reviews and testimonials for Express Oil Change & Tire Engineers

Express Oil Change & Tire Engineers
Kelli Fair
1-Star
3 days ago
Please don’t go there! My friend and I went there today to get brakes and they tried to charge her $900 for a brakes and rotors repair. Don’t go there. She went to Fire stone and they charged her $400 just don’t go there.
Express Oil Change & Tire Engineers
Stevie Acalin
1-Star
3 months ago
I’ve come here off and on for oil changes over the years and have always been super impressed. The staff here is kind, courteous and makes everything so quick/easy! I never feel like I am being sold and they do a great job of being trustworthy and dependable. Came in today after failing an emissions test and my car making a strange noise after an oil change a few weeks ago. They helped me immediately and have 6 employees looking at my car while I sit here comfortable as can be. They have earned my business time and time again. I will continue to support this business and refer friends/family their way. In a world where customer service is declining, they are a shining star. Well done!!! Service: Oil change
Express Oil Change & Tire Engineers
Jay
1-Star
4 days ago
Amazing service. I took my car in because the brake light was on, not knowing that I still had a good amount of miles on them before they needed to replace. Instead of telling me I needed to get them replaced when they didn't, they called me and told me it didn't need to be replaced yet. Honesty and integrity from them goes a long way. I'll be coming back here for my auto needs. Definitely reccomend. Shout out to Josh.
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Overall Rating

TrustScore®
A+
A
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F
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Overall Rating
4.5
/5
907
reviews
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About Express Oil Change & Tire Engineers

Car Garages

Express Oil Change & Tire Engineers is the preeminent automotive service provider in the United States with over 300 locations. Throughout our history, our oil change process has been refined to give our customers the quickest oil change around, while still providing the highest quality service and premium vehicle maintenance checks. At Express Oil Change & Tire Engineers, every action we take and every decision we make is guided by our mission, our core values, and our vision. Our Core Values: Integrity, Pride of Workmanship, Quality, Teamwork, Enthusiasm, Friendliness, Continuous Improvement

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