An analysis of the latest customer reviews for Express Oil Change & Tire Engineers reveals a mixed but generally positive overall company reputation. The majority of feedback is commendable, focusing on the exceptional customer service, professional conduct, and technical expertise. Customers have repeatedly noted the staff's kindness, courtesy, and efficiency. Express Oil Change & Tire Engineers is praised for its honesty and integrity, particularly with not upselling unnecessary services, with instances like informing a customer that their brakes did not yet need replacement. The competence of the staff is further highlighted by their ability to quickly diagnose and resolve issues. However, there are also negative experiences detailed by customers which tend to involve higher-than-expected pricing for services and possible negligence leading to vehicle damage post-service. These incidents, while fewer, could tarnish the company's reputation if not addressed.
Positive impressions from customer feedback focus on the staff's professionalism and the quality of service provided by Express Oil Change & Tire Engineers. Particularly commendable is the efficiency witnessed during service delivery with reports of quick and smooth experiences, such as an oil change being completed without unnecessary delays. The team receives accolades for their customer handling, with managers like Brandon and Ken recognized for their excellent service. Technical proficiency is also highlighted, with technicians like James credited for maintaining vehicles at peak performance. Furthermore, customers are appreciative of the honest and direct communication from staff, like Josh and Octavius, who advise against unnecessary service, ensuring customer trust and repeat business. The company's ability to cater to specific requirements, like handling custom vehicles or providing thoughtful solutions for unconventional tire installation requests, further boosts their positive image.
Despite several positive reviews, Express Oil Change & Tire Engineers does encounter some criticism which impacts their overall reputation negatively. One concerning theme is the issue with pricing; customers report significant discrepancies in service quotes as compared to other service providers, such as the $900 brake and rotor repair, which is regarded as excessively high. Another customer reported vehicle damage possibly associated with negligence during the service, which may deter future patronage and can raise concerns about the competency and thoroughness of the staff. Such negative feedback, particularly when it pertains to pricing transparency and potential service-related damages, has the potential to undermine customer trust and might discourage new customers from using their services.
Prices can vary; some customers have reported higher quotes for certain services compared to other local providers. It is advisable for prospective customers to compare prices and potentially seek a second opinion for major repairs.
Many reviews commend the company for not upselling and providing honest service recommendations. Customers experience transparency in communication with staff providing options and in some cases advising against unnecessary services.
Express Oil Change & Tire Engineers staff have been noted to handle custom vehicles with great care and expertise. Their technicians, known for their professionalism, cater to specific vehicle needs and customer requirements.
Express Oil Change & Tire Engineers is the preeminent automotive service provider in the United States with over 300 locations. Throughout our history, our oil change process has been refined to give our customers the quickest oil change around, while still providing the highest quality service and premium vehicle maintenance checks. At Express Oil Change & Tire Engineers, every action we take and every decision we make is guided by our mission, our core values, and our vision. Our Core Values: Integrity, Pride of Workmanship, Quality, Teamwork, Enthusiasm, Friendliness, Continuous Improvement
