Exclusive Furniture appears to have established a positive reputation through its commitment to customer service, as evidenced by recent reviews. Customers have commended the company for its engaging sales personnel and management, who not only provide professional assistance but also create a welcoming atmosphere through gestures like offering beverages. A diverse and appealing showroom seems to contribute to the customer's shopping experience positively. However, feedback indicates some operational hiccups, particularly with delivery and post-sale support. Delayed deliveries, failure to honor service promises like haul-aways, and challenges with product assembly detract from the overall experience. Troubles with finance account credits are also noted, suggesting that internal processes may benefit from scrutiny and improvement. The customer experience is thus a mix of high-touch sales service counterbalanced by logistical and post-purchase support issues that impact the brand reputation.