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Exclusive Furniture

Exclusive Furniture Reviews Summary

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Furniture Shops | Houston, TX

6900 Southwest Fwy, Houston, TX 77074, United States

Trustguide Rating

TrustScore®
A+
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C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Exclusive Furniture?

As of Mar 30, 2024, 2926 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Exclusive Furniture's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 30, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
March 30, 2024
Last updated
March 30, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Exclusive Furniture's customers had a positive experience.

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Exclusive Furniture's customer reviews analysis

Exclusive Furniture appears to have established a positive reputation through its commitment to customer service, as evidenced by recent reviews. Customers have commended the company for its engaging sales personnel and management, who not only provide professional assistance but also create a welcoming atmosphere through gestures like offering beverages. A diverse and appealing showroom seems to contribute to the customer's shopping experience positively. However, feedback indicates some operational hiccups, particularly with delivery and post-sale support. Delayed deliveries, failure to honor service promises like haul-aways, and challenges with product assembly detract from the overall experience. Troubles with finance account credits are also noted, suggesting that internal processes may benefit from scrutiny and improvement. The customer experience is thus a mix of high-touch sales service counterbalanced by logistical and post-purchase support issues that impact the brand reputation.

Positive Feedback

The collective customer feedback outlines several strengths of Exclusive Furniture. Sales representatives and managers often receive praise for their attentiveness, professionalism, and friendliness. The personal touch offered by employees such as Jimmy, Haleem, and Kay is notable, fostering a sense of specialized service for each customer. The visually pleasing and extensive product displays enhance the shopping experience, assisting customers in making informed choices regarding style and color. Additional perks like complimentary beverages create a luxurious and comfortable environment akin to high-end service industries. The convenience of flexible delivery options and the excitement of promotional offers, such as free gifts with purchases, further contribute to a remarkable customer experience. The company’s willingness to work with customers on financing solutions and deals also garners appreciation.

Concerns and Threads

However, alongside the praises, a number of reviews disclose concerning experiences that tarnish the company's reputation. Issues with delivery services have been highlighted, with customers reporting delays and unmet expectations regarding haul-away services. The professionalism seen in the store does not always translate to the delivery teams, as evidenced by a customer's dissatisfaction with the assembly and the handling of their concerns. Financial incentives, while attractive, seem to be overshadowed by administrative difficulties, leading to customer frustration when promised credits are not timely applied. These negative aspects suggest that while Exclusive Furniture excels in in-store interactions and product range, the delivery and post-purchase processes could undermine customer loyalty and satisfaction.

Frequently asked questions about Exclusive Furniture

Does Exclusive Furniture offer any in-store perks or amenities to customers while shopping?

Yes, Exclusive Furniture offers amenities like complimentary wine and margaritas to customers, creating a luxurious shopping experience.

What has been customers' experience with delivery and assembly services from Exclusive Furniture?

While many customers have had positive experiences, some reviews indicate issues with delayed deliveries, assembly problems, and challenges with services such as haul-aways.

How do customers rate the customer service at Exclusive Furniture?

Customer service at Exclusive Furniture is highly rated by many customers, especially for the knowledge and professionalism of the sales representatives and the variety of financing options available.

Recent customer reviews and testimonials for Exclusive Furniture

Exclusive Furniture
EVIL QFIFTY
5-Star
11 months ago
Awesome customer service from sales department to the managers, also got the chance to talk to mattress specialist and he got me an amazing mattress. Displays look really good hard to choose the right color and style. Also serve wine and margaritas just like the nail salon , 👌🏼👌🏼👌🏼
Exclusive Furniture
Hershal Jeffery
5-Star
a week ago
Shout out to Jimmy for being such an awesome sales person! He is also supported by a super cool manager Greg! My experience was awesome!
Exclusive Furniture
Uma Zingde
5-Star
a week ago
Haleem & Eduardo did a fantastic job helping us find the perfect bed frame & mattress! Excellent customer service! Everyone was extremely helpful and super friendly.
Read all reviews

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
2926
reviews
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Average
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Poor
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About Exclusive Furniture

Furniture Shops
Sizable store providing living, dining & bedroom sets, plus kids' furniture & entertainment units.
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