Euro Car Parts

Euro Car Parts Reviews Summary

Rated 3.7 Star based on 1035 Reviews

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Overall Rating
3.7
/5
1035
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Published on
February 10, 2024
Last updated
March 13, 2024

What do customers think about Euro Car Parts?

Evaluating the overall reputation of Euro Car Parts, Birmingham (Aston) through recent customer reviews indicates a mixed customer experience. The company seems to be appreciated for providing the convenience of same-day parts availability and competitively priced items. Moreover, certain staff members are acknowledged for being helpful, efficient, and knowledgeable, particularly when assisting with product selection and compatibility. However, a dominant trend is the frustration customers feel due to inadequacies in service, such as excessive waiting times, even when using the supposed ‘click and collect’ system. Recurring themes include understaffing, with a common observation of only one person at the service counter during busy periods, and issues related to stock management discrepancies between actual inventory and online listings.

Positive Feedback

Some customers highlight positive experiences with Euro Car Parts, Birmingham (Aston) by praising the efficiency and helpfulness of individual staff members. Customers appreciate the ability to obtain parts on the same day at competitive prices, which seems to be a strong selling point for the store. Instances of staff going the extra mile to ensure customers receive the correct product, such as searching for compatible wiper blades or providing expert advice without pressure to make unnecessary purchases, contribute positively to the company's reputation. Moreover, the store's ability to stock special items, such as batteries that require a longer wait time from competitors, further enhances the positive feedback.

Concerns and Threads

Customer feedback points towards several areas of discontent with Euro Car Parts, Birmingham (Aston). Long wait times are a significant source of customer dissatisfaction, particularly when they affect both walk-ins and those who have placed online orders for in-store collection. Staff behavior, occasionally perceived as rude and disrespectful, along with accusations of dishonesty regarding stock availability, severely damage the company's reputation. Customers also express a desire for systematic improvements in the 'click and collect' process and suggest that the staffing level is insufficient to manage busy periods effectively. These issues have led to negative comparisons to other stores and a propensity for customers to consider alternate suppliers.

Frequently asked questions about Euro Car Parts

Can I expect to get same-day parts at Euro Car Parts, Birmingham (Aston)?

Yes, Euro Car Parts offers same-day availability for many parts. However, it is recommended to check stock online or call ahead to confirm part availability to avoid any potential waiting times at the store.

Does Euro Car Parts provide a 'click and collect' service?

Yes, Euro Car Parts provides a 'click and collect' service. However, reviews suggest that there may be delays and wait times even for customers using this service, so allocate sufficient time for collection.

Are the staff at Euro Car Parts knowledgeable and helpful?

There are mixed reviews about the staff; some customers have praised certain staff members for their knowledge and helpfulness, while others have had experiences with staff perceived as rude or unhelpful. It may depend on individual encounters.

What are customers saying about Euro Car Parts

Euro Car Parts
Ozan Ghani
5-Star
a week ago
Great place to get cheap parts same day always busy have to wait 20 plus minutes even for click and collect need something like screwfix where you input your number for click and collect and don't have to wait in the line for ages
Euro Car Parts
jeffrey wheeler
5-Star
a month ago
I have to say the Chap behind the counter is so fast and efficient at his job I just wish I had got his name I ordered some wipe blade for collection but was unsure if they would fit and asked him would he mind checking for me with in minutes he had check found the ones I ordered were wrong surched the Web pages found a compatible set for my car at a great price and we're on the counter like i say with in miutes topman top service.
Euro Car Parts
Augustin Dinu
5-Star
4 months ago
Rude and disrespectful . I have requested oil for automatic gearbox 75w specifying 3 times clear, but the brainless til sales guy tries to cheat me by bringing manual oil pretending I have requested that. I told him again I have mentioned you 3 times clearly, and even someone from the queue mentioned he heard . I told him I didn't want it , very bothered by my requested and with a rude attitude mentioned after 7 days, (not to mention waiting 10 minutes to have processed my form for refund), I will receive the refund. Not to mention, he was mumbling . Also, in this time, I have checked on their website, and surprisingly, they did not have any on stock, oil for automatic gearbox. I wonder if they didn't have any on stock, why he selling me the wrong oil. Shame on you and company because you tried to cheat on me, and they allowed you to work there. I wonder how many customers you cheat like that. You should learn to respect the customers more because you don't have any respect for customers and because of us you get your wages and put food on your family table.
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About Euro Car Parts

Car Parts Stores

Our Euro Car Parts Birmingham Aston store offers an extensive collection of car parts, including car batteries and accessories, for all makes and models at great prices with fantastic delivery options

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