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Endeavour Volvo Cars-North London

Endeavour Volvo Cars-North London Reviews Summary

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Car Dealerships | London

Centennial Park, 100 Centennial Ave, Elstree, Borehamwood WD6 3SA

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Endeavour Volvo Cars-North London?

As of Mar 13, 2024, 667 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Endeavour Volvo Cars-North London's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
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Published on
January 26, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Endeavour Volvo Cars-North London's customers had a positive experience.

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Endeavour Volvo Cars-North London

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Endeavour Volvo Cars-North London's customer reviews analysis

Endeavour Volvo Cars - North West London generally fosters a positive reputation, indicated by customers reporting satisfactory experiences for both vehicle purchasing and service. The majority of reviewers speak highly of the personalized care and efficiency provided by the staff members, particularly naming Masum Chowdhury, Pete Bradley, Lorna, and Raj Halder for their exceptional service. The noteworthy elements contributing to the company's goodwill include a swift and smooth sales process, proactive communication, seasoned professionalism, and a welcoming dealership atmosphere. However, there are serious concerns raised by an outlier review describing a negative experience, pointing to issues such as poor after-sales service, a lack of transparency and accountability, and difficulty in resolving a specific customer's issue, which may tarnish the dealership’s overall image if not addressed effectively.

Positive Feedback

The plethora of positive experiences reported by customers of Endeavour Volvo Cars highlights key aspects such as rapid and efficient sales consultations, exceptional customer service, and a high level of professionalism among the staff. Sales representatives like Masum Chowdhury and Raj Halder are commended for their attentive nature and thorough guidance throughout the purchase process. The aftersales service team, with mentions of Lorna and Peter Bradley, is praised for their extraordinary efforts in resolving complex vehicle issues and ensuring customer satisfaction. The dealership ambiance adds value to customer experience with its comfortable and inviting layout, reinforcing the premium brand image of Volvo.

Concerns and Threads

Despite a preponderance of positive feedback, Endeavour Volvo Cars - North West London has faced criticism regarding their after-sales follow-up and service resolution processes. A notably negative account details a customer's frustration with poor after-sales support, characterized by alleged staff neglect (specifically Raj Halder, Hannah Mathura, and a person named Louis), a lack of transparency in ordering and refund processes, and difficulty in accessing management for escalation of issues. This dissatisfaction underlines the significance of consistent service quality and the potential for improvement in communication and accountability measures within the company.

Frequently asked questions about Endeavour Volvo Cars-North London

How responsive is the sales team at Endeavour Volvo Cars - North West London?

The sales team, including individuals like Masum Chowdhury and Raj Halder, is generally noted as being very responsive and helpful, often initiating contact promptly after online inquiries and providing thorough guidance throughout the purchase process.

What has been the customers' experience with the vehicle service department?

Customers often report positive experiences with the service department, complimenting the team, particularly Lorna and Pete Bradley, for their dedication to resolving vehicle issues and maintaining proactive communication.

Are there any concerns a potential customer should be aware of before visiting Endeavour Volvo Cars?

Some customers have reported challenges primarily related to after-sales support and resolution of issues. Prospective customers may want to inquire about the dealership's policies on order transparency, issue escalation processes, and accessibility of the management staff before making a purchase.

Recent customer reviews and testimonials for Endeavour Volvo Cars-North London

Endeavour Volvo Cars-North London
Katherine Cardones
5-Star
4 months ago
I can not thank Masum Chowdhury and the team at Endeavour Volvo Cars North London in purchasing my Volvo XC40. The process started online but within 10 minutes of filling out details I had a call from Masum, which made the process quick and smooth. It’s been 15 years since I had a car of my own as I always had company cars but thanks to Masum, he made this process easy and smooth. He explained each step and any documentations that were sent to me, as things have definitely changed in 15 years, all I had to do was find insurance and a date for collection! And I wish I had taken a video to remember the moment when collecting my Volvo as it made such an amazing day of unveiling of Thora 2.0 even my mum forgot to video as we are just so pleased and excited. Thank you Masum and Endeavour Volvo North London team for a truly spectacular day I will never forget! Thora 2.0 is all set up, settled in her new home :)
Endeavour Volvo Cars-North London
geoff batchelor
5-Star
3 weeks ago
The service and support received from Volvo Northwest London recently has been excellent. From Dave, Jamie and Lorna in the service department, to Dave in the workshop and especially Pete Bradley as Head of Business. Nothing has been too much trouble and they have helped me resolve some issues with my vehicle whilst always trying to make sure that I was happy. Well done Endeavour.
Endeavour Volvo Cars-North London
Mark Lawes
5-Star
a month ago
Witness the extraordinary fusion of cutting-edge architecture and purposeful design at this Volvo and Polestar haven. Upon crossing the sliding doors threshold, the receptionist gracefully inquires about your destination, ushering you into a realm of automotive excellence. The expansive main hall beckons with tables, plush seating, and the aroma of freshly brewed coffee, creating an ambiance where waiting for car repairs becomes a moment of relaxation. The curated showcase of new cars, made possible by the vast expanse, seamlessly integrates Polestar and Volvo vehicles, each occupying its dedicated space. Ascend to the enclosed warmth of the upstairs showroom, a sanctuary showcasing not just used vehicles but nearly pristine machines with a hint of mileage. The staff, unlike any encountered in traditional dealerships, exude a warmth and friendliness that redefine the customer experience. It becomes evident that Volvo and Polestar represent not just automobiles but epitomize premium brands. A visit to this establishment transcends the conventional, offering a glimpse into the future of automotive indulgence. Whether contemplating a new acquisition or exploring the realm of electric vehicles, this dealership stands as an unparalleled destination, where sophistication meets automotive innovation.
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Overall Rating

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A+
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D
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Overall Rating
4.2
/5
667
reviews
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