This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Enchanted Nails & Spa?
As of Jun 21, 2024, 187 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Enchanted Nails & Spa's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
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Created by
Trustguide
Published on
June 21, 2024
Last updated
June 21, 2024
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As of Jun 21, 2024, 187 customers have reviewed this business and rated it 4.1 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Based on a comprehensive review of customer feedback, Enchanted Nails & Spa presents a mixed reputation with divergent experiences affecting its overall standing. Positive remarks highlight the salon's professional staff, competitive pricing, and a welcoming environment in terms of cleanliness and punctuality. Recurrent praise centers around nail technicians like Hannah, Bryan, Jason, Nina, Yuri, and Veronica, who have provided commendable services leading to repeated customer satisfaction. However, there is a notable streak of dissatisfaction among some clients, with concerns about the consistency in the quality of services rendered by less experienced technicians and customer service that didn't meet expectations. Issues raised include poorly executed nail shapes, substandard application of nail polish, and feelings of neglect or derision by the staff. The impression of declining standards and expertise, particularly with acrylics, has resulted in the loss of long-term customers and raised concerns around nail damage.
Positive Feedback
Enchanted Nails & Spa has garnered many favorable reviews, particularly emphasizing professional, attentive, and skilled technicians such as Hannah, Nina, Yuri, Bryan, and Jason. These staff members have been repeatedly cited for their efforts in providing high-quality manicures, pedicures, and designs, leading to client satisfaction and commendations. Clients have also appreciated the salon's clean environment, timely service, and the offering of specialized services like the 'Dazzle Dry Pedicure'. Additionally, the salon has been recognized for its competitive prices and convenient location, elements that enhance customer experience and contribute positively to the overall reputation of the establishment.
Concerns and Threads
On the flip side, Enchanted Nails & Spa has confronted substantive criticism spotlighting several areas in need of improvement. A recurrent theme in negative feedback focuses on the inconsistent performance of some nail technicians, resulting in uneven nail shapes and sloppy polish application. Customers have reported feeling disheartened, particularly when their expectations were not met in terms of nail artistry, including issues with chrome polish longevity and precision in French tip designs. Moreover, the client service aspect has been questioned, with episodes of perceived neglect, inadequate hospitality, and insufficient problem-solving. Notably, a concerning account of potential nail damage and lack of accountability after receiving acrylics has been particularly troubling.
Frequently asked questions about Enchanted Nails & Spa
Recent customer reviews and testimonials for Enchanted Nails & Spa
Claire Wate
2-Star
a week ago
Been coming here for over 2 years now, and this was the first time I’ve been disappointed. Maria did my nails, and every one is a different shape (I asked for rounded). I had to ask her twice to redo the polish that she swiped off with her long nails (by accident, which is fine) but the second time she went over the paint she tried to immediately stick my hand under the curing lamp so that I couldn’t examine the work anymore. The gel polish on most of my nails either doesn’t go all the way to my cuticles or bleeds onto the skin outside the nail. Looks sloppy and inconsistent. Very disappointed since I’ve come here many times and have loved every other experience. Choose your nail tech wisely.
Tyrone Calvin
2-Star
a month ago
Incredible prices, very punctual and happy to see you a few minutes before your appointment time. I had a “Dazzle Dry Pedicure” and it was such a great experience. Hannah was extremely professional and made the experience very enjoyable. If you’re looking to pamper yourself, please stop by Enchanted Nails and Spa!
Cleanliness: Clean environment with protective bags in every pedicure bowl.
Aparna J. Pooleri
2-Star
a month ago
I’ve tried several nail salons while living in DC and this is by far one of the best. Friendly service, great prices, convenient location. I really appreciate the time and effort Bryan and Jason take when completing my manicures (which I ALWAYS get complimented on) and I really look forward to my appointments!
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
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