Based on the set of reviews used to generate this report, it appears that 50% of Enchanted Nails & Spa's customers had a positive experience.
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Ratings
As of Based on revies as of
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What Customers Are Saying About Enchanted Nails & Spa?
Trustguide extracts key phrases from reviews about Enchanted Nails & Spa and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.
Customer Reviews
As of Jul 10, 2025, 187 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Enchanted Nails & Spa's publicly available reviews View source
Claire Wate rated Enchanted Nails & Spa2 stars
a week ago
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Been coming here for over 2 years now, and this was the first time I’ve been disappointed. Maria did my nails, and every one is a different shape (I asked for rounded). I had to ask her twice to redo the polish that she swiped off with her long nails (by accident, which is fine) but the second time she went over the paint she tried to immediately stick my hand under the curing lamp so that I couldn’t examine the work anymore. The gel polish on most of my nails either doesn’t go all the way to my cuticles or bleeds onto the skin outside the nail. Looks sloppy and inconsistent. Very disappointed since I’ve come here many times and have loved every other experience. Choose your nail tech wisely.
Tyrone Calvin rated Enchanted Nails & Spa2 stars
a month ago
Incredible prices, very punctual and happy to see you a few minutes before your appointment time. I had a “Dazzle Dry Pedicure” and it was such a great experience. Hannah was extremely professional and made the experience very enjoyable. If you’re looking to pamper yourself, please stop by Enchanted Nails and Spa!
Cleanliness: Clean environment with protective bags in every pedicure bowl.
Aparna J. Pooleri rated Enchanted Nails & Spa2 stars
a month ago
I’ve tried several nail salons while living in DC and this is by far one of the best. Friendly service, great prices, convenient location. I really appreciate the time and effort Bryan and Jason take when completing my manicures (which I ALWAYS get complimented on) and I really look forward to my appointments!
Reviews Summary
Based on a comprehensive review of customer feedback, Enchanted Nails & Spa presents a mixed reputation with divergent experiences affecting its overall standing. Positive remarks highlight the salon's professional staff, competitive pricing, and a welcoming environment in terms of cleanliness and punctuality. Recurrent praise centers around nail technicians like Hannah, Bryan, Jason, Nina, Yuri, and Veronica, who have provided commendable services leading to repeated customer satisfaction. However, there is a notable streak of dissatisfaction among some clients, with concerns about the consistency in the quality of services rendered by less experienced technicians and customer service that didn't meet expectations. Issues raised include poorly executed nail shapes, substandard application of nail polish, and feelings of neglect or derision by the staff. The impression of declining standards and expertise, particularly with acrylics, has resulted in the loss of long-term customers and raised concerns around nail damage.
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Frequently Asked Questions About Enchanted Nails & Spa
Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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