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Empire State Building
Empire State Building

Empire State Building Reviews Summary

Landmarks | New York, NY

What do customers say about Empire State Building?

As of Jan 10, 2024, 100886 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
January 10, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
100886
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Empire State Building's customer reviews analysis

The Empire State Building seems to have maintained a strong positive reputation as a must-visit destination in New York, with a number of reviews highlighting the merit of the iconic skyscraper's views and its historical exhibits. Patrons commonly describe the observatory experiences as 'iconic', 'breathtaking', and 'mesmerizing', pointing to an overall customer satisfaction with the visual spectacle on offer. Notable positive customer service experiences also boost the venue's reputation; staff assistance in recovering lost items and managing the flow of visitors even during busy times were particularly appreciated. Despite these positives, there are occasional mentions of additional costs for accessing certain levels, which some visitors found disappointing, suggesting a need for clearer communication regarding ticketing options. Finally, while personal preferences for views from various buildings in NYC varied, the unique historical and cultural significance of the Empire State Building consistently adds to its appeal.

Positive Feedback

Positive feedback on the Empire State Building overwhelmingly centers on the stunning views of New York City from its observation decks. The immersive and educational quality of the museum and historic exhibits provide an added layer of visitor satisfaction. Accessibility and convenience through online ticket purchasing, alongside the friendliness and helpfulness of the staff, have been frequently commended by customers. The venue's flexibility in allowing visitors to spend ample time during their visit without feeling rushed, coupled with additional cozy amenities like heaters during winter, enhance the overall experience. Personal anecdotes of fulfilling childhood dreams or making memorable trips contribute to the affirming sentiments shared by many individuals who regard the Empire State Building as a quintessential piece of the New York City experience.

Concerns and Threads

On the negative side, some customers express dissatisfaction related to unexpected additional charges, particularly for access to the uppermost viewing platforms which were not clearly communicated during the initial ticket purchase. The quality of nighttime photography has been mentioned as an issue due to lighting and the potential for window glare – an aspect that could affect visitors' expectations. Furthermore, the experience can be dampened by unfavorable weather conditions, which impact the clarity of the views from the observatory. Reviews also suggest that visiting with young children or strollers can present logistical challenges. Finally, although this is more of a personal preference, some visitors note the paradox of not being able to see the iconic Empire State Building from its own observatory.

Frequently asked questions about Empire State Building

What is included in the standard admission ticket to the Empire State Building?

The standard admission ticket typically includes access to the main observatory on the 86th floor, along with entry to the exhibits and installations within the building. Access to the 102nd floor observatory requires an additional ticket purchase.

Are there any times or conditions that are best for visiting the Empire State Building?

Clear days generally offer the best views from the Empire State Building's observatories. Visiting early in the day can help avoid longer lines. Furthermore, certain times, such as sunset, may carry a higher price for tickets due to the popularity of the view at that time.

Can the Empire State Building accommodate visits with young children or strollers?

While the Empire State Building is accessible, navigating with strollers can be challenging due to crowds and space constraints. Special doors and priority for elevators can be provided, but carrying young children may be more convenient than using a stroller.

Recent customer reviews and testimonials for Empire State Building

Empire State Building
Alessandra Quenallata
5-Star
2 weeks ago
My family visited on Christmas Eve and that’s probably why there was no line to buy tickets. We entered the building as soon as we got there, bought tickets, and started walking through the museum immediately. The museum was interesting but I was really looking forward to the view. The nighttime view was spectacular. On the way out, I bought a snow globe from the gift shop. When I exited the building, however, I realized that I was missing a glove (I had just bought it that day). The staff and security were so helpful and I managed to find the glove at the gift shop! It was a great experience. 😊
Empire State Building
Elizebeth Mohan
5-Star
a week ago
Visiting the Empire State Building was a truly iconic experience. Online ticket purchase made it convenient, though the sunset slot is a bit pricier. The breathtaking city view from the top is worth every penny. The walk through the museum provided a fascinating insight into the building's construction and architecture. A must-visit for a memorable New York City trip.
Empire State Building
JETS
5-Star
3 weeks ago
As you make your way up to the observatory, you learn the history and how this magnificent staple of the NYC skyline was created. You even get to hang out with King Kong! The views are unbeatable and romantic! Fans of the movie “Elf”will really enjoy the entrance when you are ready to leave the tour. Staff was so very friendly and helpful, and everything is streamlined seamlessly. Take in all the details from the elevator doors to the photo ops and you’ll have a great time here.
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
100886
reviews
Excellent
Good
Average
Fair
Poor

About Empire State Building

Landmarks

Iconic, art deco office tower from 1931 with exhibits & observatories on the 86th & 102nd floors.

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