Empire State Building Reviews
Rated 4.7 based on 100886 Reviews
Landmarks in New York
20 W 34th St., New York, NY 10001, United States
Published on
January 10, 2024
Last updated
July 10, 2025
The Empire State Building seems to have maintained a strong positive reputation as a must-visit destination in New York, with a number of reviews highlighting the merit of the iconic skyscraper's views and its historical exhibits. Patrons commonly describe the observatory experiences as 'iconic', 'breathtaking', and 'mesmerizing', pointing to an overall customer satisfaction with the visual spectacle on offer. Notable positive customer service experiences also boost the venue's reputation; staff assistance in recovering lost items and managing the flow of visitors even during busy times were particularly appreciated. Despite these positives, there are occasional mentions of additional costs for accessing certain levels, which some visitors found disappointing, suggesting a need for clearer communication regarding ticketing options. Finally, while personal preferences for views from various buildings in NYC varied, the unique historical and cultural significance of the Empire State Building consistently adds to its appeal.
The standard admission ticket typically includes access to the main observatory on the 86th floor, along with entry to the exhibits and installations within the building. Access to the 102nd floor observatory requires an additional ticket purchase.
Clear days generally offer the best views from the Empire State Building's observatories. Visiting early in the day can help avoid longer lines. Furthermore, certain times, such as sunset, may carry a higher price for tickets due to the popularity of the view at that time.
While the Empire State Building is accessible, navigating with strollers can be challenging due to crowds and space constraints. Special doors and priority for elevators can be provided, but carrying young children may be more convenient than using a stroller.
Iconic, art deco office tower from 1931 with exhibits & observatories on the 86th & 102nd floors.
