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Ecoshield Pest Solutions
Ecoshield Pest Solutions

Ecoshield Pest Solutions Reviews Summary

Pest Control | Dallas, TX

What do customers say about Ecoshield Pest Solutions?

As of Mar 15, 2024, 2759 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
March 15, 2024
Last updated
March 15, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
2759
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Ecoshield Pest Solutions's customer reviews analysis

Analyzing recent reviews of EcoShield Pest Solutions reveals a polarized customer experience. Some clients have expressed disappointment over service consistency and communication, reporting incidents where scheduled services were repeatedly rescheduled without resolution and a failure to fulfill promised pest control measures. Contrarily, positive reflections are noted for employee professionalism, thorough work, and courteous interaction. The aspect of customer service is repeatedly underscored, with specific praise for individual technicians' attention to detail, responsiveness, and problem-solving approach. Nevertheless, the negative accounts raise concerns about the company's reliability and quality assurance processes. The disparities between individual experiences suggest that while some technicians are upholding the company's standards, system-wide issues such as scheduling and service delivery are impacting the overall reputation.

Positive Feedback

Positive feedback for EcoShield Pest Solutions emphasizes a high level of professional conduct and customer service demonstrated by their representatives. Technicians are lauded for their detail-oriented approach and readiness to address specific client concerns. For instance, the willingness of employees to exchange dialogues with clients, adapt to their schedules, and provide educational insights into the services rendered has been well-received. Employees such as Rick, Dustin, Curtis, Trenidad, Jack, Anthony, Beau, and Alexander are individually recognized for going above and beyond in their interactions—providing a caring, knowledgeable, and efficient service experience. These commendations suggest that when the service is delivered as promised, the company is capable of meeting, if not exceeding, client expectations.

Concerns and Threads

On the negative side, reviews of EcoShield Pest Solutions present significant frustration surrounding their scheduling system and service execution. Customers report repeated rescheduling and perceived neglect of stated service terms, such as indoor servicing and pest extermination specifics like dewebbing or ant mound treatment. The lack of managerial follow-up after complaints, as well as a discrepancy between sales promises and actual service delivery, also mar the reputation. Such experiences hint at a potential internal disconnect between customer service, operations, and field technician teams. The described issues suggest that while certain aspects of the company's offering are satisfactory, others undermine trust and yield dissatisfaction.

Frequently asked questions about Ecoshield Pest Solutions

What should I do if I experience scheduling issues with EcoShield Pest Solutions?

If you encounter scheduling problems, contact EcoShield customer service to address the inconvenience. Make sure to document all communications for reference. If issues persist, inquire into the company's rescheduling policies and consider requesting direct contact with a manager for resolution.

Can I specify which areas of my property need the most attention from EcoShield Pest Solutions?

Yes, you can express your concerns to the technician. Reviews suggest that EcoShield professionals are responsive to customer requests and will focus on areas you indicate as problematic. Feel free to walk the technician through your property and point out specific concerns.

Are the chemicals used by EcoShield Pest Solutions safe for pets?

Recent customer reviews and testimonials for Ecoshield Pest Solutions

Ecoshield Pest Solutions
Sharyll Ball
1-Star
5 months ago
Where to start…. This company is a scam. Their first service was great. The salesman explained everything and later that day did the service. The bi-monthly service became a fiasco. I needed indoor servicing and was out of town the day they were to service. I communicated this and they re-scheduled. Then they continued to reschedule the next FIVE times. Having to work around their schedule FIVE times became a nuisance. When they finally did come out yesterday, I explained I needed indoor service, which they completed. I also explained where the fire ant piles were and that when they were ready to spray the inside of the shed, to let me know so I could unlock it. I got busy with chores and 15 minutes later, looked up to see their vehicle had left. As they had only been here less than 29min, I went and inspected what I expected of their service. Found multiple crawling spiders and webs - they decided not due-web, as one of the services they were to provide. The ant mounds did not have any disturbance or pellets, as last time on or around them. Each time they were late, I would call and get a call center. When asked to speak with someone, they said they would have a manager call me. Never happened. When they initially came out, the salesman said they do a lot of work on Cedar Creek and we’re trying to get new customers here on Tawakoni. I gave them a chance and regret it. If you are on Cedar Creek, you are probably getting ripped off, if your not at home watching these scam artists. The photos I uploaded are from AFTER their supposed service yesterday.
Ecoshield Pest Solutions
Michael Lutz
1-Star
2 weeks ago
Rick represents his company with professionalism and with trust. His genuine care and his understanding of the needs of my business were incredible. He went above and beyond in showing me whatever services they provide. Thank you Rick.
Ecoshield Pest Solutions
Terri
1-Star
a month ago
Dustin is a wonderful gentleman and awesome to work with. He was kind, professional, friendly, and explained things thoroughly. When asked to come back to discuss some issues and solutions so my husband had a better understanding of what was going on, Dustin was quick to agree to return on a Saturday. We look forward to working with him on this project and in the future. Thank you!
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
2759
reviews
Excellent
Good
Average
Fair
Poor

About Ecoshield Pest Solutions

Pest Control
EcoShield Pest Solutions is your local, friendly, prompt, effective, eco-friendly pest solutions provider. We pride ourselves in providing our customers with the premium pest solutions they need most at an affordable price. We provide fast, effective treatments for those dangerous, menacing pests like spiders, scorpions, fire ants, roaches and more before they take over your home or business. If you’re looking to protect your home and family, or your investment, let EcoShield Pest Solutions provide the solutions you need for pest free living today!
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