homepage
/
Chicago, IL
/
Pest Control
/
Eco Tech Pest Control
Eco Tech Pest Control

Eco Tech Pest Control Reviews Summary

Rated 5 Star based on 1918 Reviews

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
5
/5
1918
reviews
Excellent
Good
Average
Fair
Poor
Published on
March 19, 2024
Last updated
March 19, 2024

What do customers think about Eco Tech Pest Control?

An analytical review of the latest customer feedback for Eco Tech Pest Control reveals a notably positive company reputation and an exceptional customer experience. Consistency in praise for the technician’s punctuality, knowledgeability, and politeness underscores the professionalism embodied by the company's staff. Numerous reviews spotlight individual technicians by name, highlighting Manny, Paul, and Rafael for their exemplary service that extends beyond mere pest control to a more personal and reassuring interaction with customers. The prompt response time, even during holidays, indicates a dedication to customer convenience and satisfaction. Additionally, Samantha, in her customer service role, receives commendation for her polite demeanor and efficiency in scheduling, which contributes to the overall perception of outstanding customer service. Key elements reinforcing the company’s reputation include punctuality, technician expertise, respectful treatment of customer homes, patient and thorough explanation of services, and a non-aggressive sales approach that fosters trust.

Positive Feedback

Eco Tech Pest Control is distinguished by several positive aspects as reflected in customer reviews. Firstly, the technicians, frequently mentioned by name, are praised for their punctuality, arriving on time or even early for appointments, which signifies respect for the customer’s time. Furthermore, the technicians are depicted as knowledgeable and thorough, effectively communicating with clients and offering reassurance about the service provided. This thoroughness includes meticulous inspections and strategic implementation of pest control measures. Secondly, the customer service, particularly by representatives such as Samantha, is cited as accommodating and helpful, highlighting the company’s commitment to exceeding expectations. Lastly, the sensitivity to customer concerns, whether anxieties about pests or respect for property by covering shoes and cleaning up after service, illustrates a high level of professionalism and empathy towards clients.

Concerns and Threads

Despite the overwhelmingly positive feedback, minor constructive criticisms can be invaluable for continuous improvement. However, in the reviews provided, there are no specific negative experiences or trends mentioned by customers that stand out. The absence of negative feedback suggests that customers are generally satisfied with Eco Tech Pest Control's services. It's essential for the company to maintain its high standards and remain vigilant for any changes in customer satisfaction.

Frequently asked questions about Eco Tech Pest Control

What can I expect in terms of technician punctuality and professionalism from Eco Tech Pest Control?

Technicians at Eco Tech Pest Control have received praise for their punctuality, often arriving early or on time for appointments. They are also commended for their professional demeanor, knowledge, respectful treatment of homes, and their ability to explain services in an understandable way.

How responsive is Eco Tech Pest Control to emergency pest issues?

The company has demonstrated a commitment to prompt service, with customers recounting rapid responses to inquiries, even during holidays. This indicates that Eco Tech Pest Control gives high priority to emergency pest issues and strives to alleviate customer concerns swiftly.

Will I experience high-pressure sales tactics when dealing with Eco Tech Pest Control?

Customers have noted that Eco Tech Pest Control adopts an honest and non-aggressive approach to sales. Technicians provide necessary information and assistance without pressuring customers into purchases, fostering a trustful relationship.

What are customers saying about Eco Tech Pest Control

Eco Tech Pest Control
Denice Medina
5-Star
a month ago
Manny came to do a nice inspection for our apartment . He was there early and very pleasant to talk to. He was very knowledgeable and answered all my questions. Extremely helpful! The service was friendly, fast and the company so easy to work with. If I ever have issues in the future, I will use this company and ask for Manny to be my technician. Excellent service!
Eco Tech Pest Control
Pam D
5-Star
2 weeks ago
WOW! This company is amazing! From my initial phone conversation with SAMANTHA to schedule my appointment and then the technician PAUL who came to my home, I can't say enough good things. I actually felt like they cared about my problem. The customer service goes above and beyond. Paul notified me that he was on his way to my home and arrived shortly thereafter. He was polite, pleasant, very knowledgeable and explained things in a way that was easy for me to understand. On top of that, he was very respectful of my home, covering his shoes before entering and cleaning up after himself . Samantha also was polite, pleasant, knowledgeable and very helpful setting up the appointment and helped with my questions. Nobody wants to deal with rodents of any kind but if you need some help I HIGHLY RECOMMEND ECO. Thank you Samantha and Paul for your help and wonderful customer service
Eco Tech Pest Control
Elena Maybury
5-Star
5 days ago
Paul was outstanding! I called in the morning on a Saturday and by 4pm I had an appointment at my house. Paul was very thorough and explained everything fully. I felt very reassured by the time he left my house that everything was taken care of. Will definitely use again.
Read all reviews

About Eco Tech Pest Control

Pest Control
Eco Tech Pest Control isn't just another pest control company; we're a blend of family values, community spirit, and environmental responsibility. Born in a quaint office on Chicago's north side, we've grown to safeguard not just the entire city but also its surrounding suburbs. Now headquartered in Niles, Illinois, our pledge remains undeterred: Deliver unmatched customer service and guarantee complete satisfaction.
Expand