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Ebony & Ivory Music School & Shop Reviews

Rated 4.4 based on 46 Reviews

11 Varley Parade, London NW9 6RR

Music Schools | London

Published on
January 7, 2024
Last updated
March 13, 2024

Reviews Summary

Evaluating the company reputation from the range of customer reviews, one observes an overwhelmingly positive reception towards Ebony & Ivory Music Shop & Music School. Recurring themes within these testimonials include high praise for the staff's professionalism, knowledge, and customer service. Individual accolades to specific employees like Gerado and Ajit indicate a personal touch in services provided, resonating well with clients. The music school seems to be appreciated for its effective teaching styles and skilled instructors, while the music shop garners commendation for its accountability and repair services, which are described as extensive and meticulous. The store's atmosphere is frequently described as friendly, helpful, and community-oriented, adding to the overall customer experience. Nevertheless, it is also important to maintain vigilance for any less favorable reviews that may arise to ensure a balanced understanding of the company's performance and reputation.

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What Customers Are Saying About Ebony & Ivory Music School & Shop?

Trustguide uses AI to extract key phrases from reviews about Ebony & Ivory Music School & Shop and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Ebony & Ivory Music School & Shop's customers had a positive experience.

Positive
Neutral
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Ebony & Ivory Music School & Shop Ratings

5

As of Based on 46 revies as of Jan 07, 2024

Ebony & Ivory Music School & Shop Score

As of Based on 46 revies as of Jan 07, 2024

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Customer Reviews

As of Mar 13, 2024, 46 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Ebony & Ivory Music School & Shop's publicly available reviews View source

Fei Yu rated Ebony & Ivory Music School & Shop 5 stars
a month ago
I highly recommend my daughter’s piano teacher Gerado; he’s very skilled, patient, and has a fantastic teaching style that makes learning enjoyable. My daugther has achieved so much.
N J Crisp rated Ebony & Ivory Music School & Shop 5 stars
6 months ago
Purchased a Yamaha piano from here and I was very pleased with the experience. The owner was very pleasant and explained everything to me. There is a certain level of accountability which you don't get with online purchasing; whereas here I was reassured that if anything goes wrong I can always return and they will resolve any problems.
Jeremy Ireland rated Ebony & Ivory Music School & Shop 5 stars
6 months ago
Took an old 15 years plus, broken and damaged Pignose travel guitar with integral amp and speaker that had seen the band end of a 'mock'(ahem) stage fight.(damage included split neck, damaged speaker, cable sockets and control knobs, and damaged strap attachments, broken string heads) . The shop were optimistic about its repair.. me less so .. Tony the shop's guitar tech did an astonishing almost bionic man overhaul and near total rebuild rewiring, glueing sticking and replacing speaker, control knobs, switch mechanisms, he made the split neck fixed and almost remachined, ank kindly fixed the battery housing, popped in a new battery and strings and fixed the action and neck tension. OMG its AWESOME it sounds better than it did before! The speaker has been set to gently give a perfect 'start of waterfall stone roses' gentle,humming feedback at total full gain (if you cup your hand over the pickup) and you can carefully play over it, or negate it by gently touching the lower E. it sounds great and i keep using it as a stylistic start to playing. Im supremely pleased to get part of my history back, but also everytime I went into the shop, everyone is always a pleasure to deal with, there always seems to be someone popping in and out for lessons or advice and the whole feel of the shop and teaching area is extremely positive personably friendly and helpful.. They were careful to take 'before' photos and to keep in touch by text about progress and decisions, and made everything very easy. What a great experience!

Frequently Asked Questions About Ebony & Ivory Music School & Shop

Does Ebony & Ivory Music Shop provide after-purchase support for their instruments?

Yes, as reflected in the customer testimonials, the shop not only sells musical instruments but also offers reassurance for problem resolution after your purchase, indicating a commitment to continued customer support.

Can I get my damaged instrument repaired at Ebony & Ivory Music Shop?

The shop has skilled technicians capable of performing extensive repairs and restorations on various instruments, as attested by a customer's positive experience with a travel guitar repair.

Are the music instructors at Ebony & Ivory's Music School qualified?

Customer reviews praise the qualifications and teaching styles of the instructors at the music school, particularly highlighting their ability to make learning enjoyable and achieving significant progress with students.

About Ebony & Ivory Music School & Shop

Music Schools

We're a family run musical instruments shop and music school. We provide an excellent range of high-quality and affordable musical instruments including digital pianos, acoustic pianos, violins, ukuleles and guitars. We also offer music lessons with a team of experienced and dedicated teachers. We teach piano, violin, guitar, singing, drums, bass, flute, trumpet. Get in touch today to talk to us about your musical instrument and tuition needs.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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