Customer sentiment for Each Moment’s video and media digitisation service is mixed. Reviewers frequently mention high-quality digital results and professional film restoration, especially in cases where old memories seemed unsalvageable, with some even describing the final outcome as “incredible.” However, many also cite significant delays, poor responsiveness to emails and calls, and communication gaps as a source of stress and dissatisfaction. A few strongly negative accounts express concerns about the safety or return of their original media.

Common feedback highlights themes of turnaround time and communication. While some customers report prompt feedback and satisfactory experiences, several cite waiting periods far exceeding promised timeframes—sometimes up to five months or more. Communication breakdowns are a recurring frustration, with customers describing unreturned calls and emails, uncertainty about order status, and missing assurances regarding the safety of precious media. Positive reviews, meanwhile, focus on restored quality, successful preservation of irreplaceable footage, and repeat business.

Overall, Each Moment’s reputation for media digitisation is marked by a clear divide: customers in the UK who received their restored memories are appreciative and sometimes repeat clients, while those experiencing communication and delivery issues remain dissatisfied. The company is regarded as capable in technical delivery but inconsistent in its customer communication and reliability, particularly with regard to timelines and assurances about sensitive materials.

Each Moment is a company specializing in digitisation and restoration of analogue media, such as VHS tapes, Super 8 film, cine reels, and audio cassettes. The company’s service is focused on converting these materials into digital formats, including files accessible through cloud storage, memory sticks, and pen drives.

Each Moment’s operational model involves physical receipt of original media from customers, either via shipment or hand delivery, followed by a process of professionally cleaning, restoring, and digitising the content. Digital files are then delivered electronically or through physical media. Customers communicate status or concerns typically by email and phone.