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Drivetime Used Cars Reviews

Rated 4.9 based on 2986 Reviews

6335 Southwest Fwy, Houston, TX 77074, United States

Car Dealerships | Houston, TX

Published on
February 9, 2024
Last updated
March 13, 2024

Reviews Summary

An analysis of recent customer reviews for DriveTime Used Cars reveals a predominantly positive company reputation, underscored by a consistent affirmation of superior customer service and satisfaction. Sales representatives, as identified by customers, such as John, Christian, Terrence, Cicero, and Sammy, are frequently lauded for their professionalism, patience, and ability to understand and address client needs effectively. The ease and efficiency of the car buying process at DriveTime, particularly the online approval and quick physical transactions, contribute to a compelling narrative of a user-friendly and genuine service experience. Notably, the absence of negative sales tactics like 'bait and switch' and the offering of vehicles in excellent condition enhance the perceived reliability of the company. Furthermore, the positive customer experience is augmented by accounts of DriveTime staff extending their service beyond standard operating hours and providing empathetic support during challenging times for clients.

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What Customers Are Saying About Drivetime Used Cars?

Trustguide uses AI to extract key phrases from reviews about Drivetime Used Cars and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Drivetime Used Cars's customers had a positive experience.

Positive
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Drivetime Used Cars Ratings

5

As of Based on 2986 revies as of Feb 09, 2024

Drivetime Used Cars Score

As of Based on 2986 revies as of Feb 09, 2024

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Customer Reviews

As of Mar 13, 2024, 2986 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Drivetime Used Cars's publicly available reviews View source

Tammy McCoy rated Drivetime Used Cars 5 stars
a month ago
John was an excellent salesman. He took his time and explained everything to. He answered my questions and made sure that I understood everything. He’s professional and easy to talk to. Go to Drive Time on 59 freeway and ask for John. He can help you get the car of your dreams. I’m so happy. Thank you Drive Time and John. 😁👍🏽
Xavier Hilton rated Drivetime Used Cars 5 stars
3 months ago
After a long search for a vehicle I finally came across a truck I really liked through Drive Time. I can honestly say it was the most easiest experience I’ve had buying a vehicle. Christian Sanchez was great and answered all of our questions and concerns over the vehicle was very knowledgeable and overall made the experience amazing. Thank you drive time and Christian!!!
William Currier rated Drivetime Used Cars 5 stars
3 months ago
Terrence was freaking amazing! Super friendly and he was so patient while we took forever to make up our minds, and we appreciated the huge selection and quick with the paperwork. This was our 2nd vehicle with drive time. No hassles, no pressure’s, just a great overall experience! We will be going back for vehicle number 3 in the future.Terence was the man!

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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