Dreams Reviews Summary

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Mattress Stores | Birmingham

Ravenside Retail Park, Kingsbury Rd, Birmingham B24 9QB

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Dreams?

As of Mar 15, 2024, 92 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Dreams's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 15, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
March 15, 2024
Last updated
March 15, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Dreams's customers had a positive experience.

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Dreams's customer reviews analysis

Dreams Erdington has garnered positive remarks for their exceptional customer service, particularly for the helpful expertise of sales assistants such as Clair and Sophia. Customers consistently report that the staff are knowledgeable, friendly, and go to great lengths to assist with finding the perfect mattress, offering various tests such as the 'simulator mattress' and 'NASA best mattress detector'. A recurring theme is the non-pushy attitude of the sales team, allowing customers to feel comfortable and unpressured, while still providing detailed guidance and a hands-on experience in the decision-making process. Despite these strengths, there is a significant negative aspect mentioned in the feedback with respect to their post-purchase support. One customer reported a lack of satisfaction with the extended warranty service when the mattress did not meet their comfort expectations. This indicates a potential area for improvement in ensuring that post-purchase service matches the high standards of in-store experience.

Positive Feedback

Several customers praised the welcoming and knowledgeable staff at Dreams Erdington, notably highlighting the exceptional customer service provided by Clair, Sophia, and other assistants. The staff's expertise in guiding customers through a variety of mattress options, industrial technologies like the 'simulator mattress' and 'NASA best mattress detector', as well as their non-intrusive approach, reflect positively on the customer experience. Patrons felt informed and appreciated the balance of assistance without feeling pressured. Moreover, the store's wide selection of bedframes and the added value of free complementary products, such as pillows, further contribute to the positive feedback. Customers have recommended Dreams Erdington based on the level of service and the quality of products available.

Concerns and Threads

Despite many positive reviews, Dreams Erdington has faced criticism from a customer who experienced discomfort with their mattress, feeling that the technology used to recommend the mattress was inadequate. This issue was compounded by a perceived lapse in post-purchase support and warranty service. The customer felt that the extended warranty did not provide the expected value, and the claims process did not result in a satisfactory resolution when they tried to address the issue. This negative aspect of the feedback suggests that there is room for improvement in how the company handles warranty claims and ensures customer satisfaction after the sale, particularly when the products do not meet the customers’ physical comfort needs.

Frequently asked questions about Dreams

What type of mattress testing technology is available at Dreams Erdington?

Dreams Erdington offers advanced technologies to help customers find the best mattress for their needs, including a 'simulator mattress' and the 'NASA best mattress detector'. These tools aid in assessing individual comfort requirements for a personalized recommendation.

Do the sales assistants at Dreams Erdington provide good customer service?

Yes, the sales assistants at Dreams Erdington, particularly Clair and Sophia, have received high praise for their exceptional customer service. They are noted for being knowledgeable, friendly, and attentive, offering a helpful and non-pressured shopping experience.

Are there any reported issues with post-purchase support or warranty claims at Dreams Erdington?

There have been some concerns raised about post-purchase support, particularly with regard to the handling of warranty claims for products that didn't meet customer comfort expectations. Some customers felt that the extended warranty and claims process did not provide adequate support.

Recent customer reviews and testimonials for Dreams

Dreams
Chris Pidgeon
5-Star
2 weeks ago
We need a new mattress so decided to call in to Dreams. After a few minutes Clair introduced herself to asked if we needed any assistance. Claire offered for us to test what type of mattress would suit our needs and used a ‘simulator mattress’. We tested many mattresses and Clair was able to provide many types of pillows to test with the recommended mattresses. Clair was excellent and provided the best customer service experiences for a very long time and included a cup of tea!! Please can the details be passed onto Clair but also too the store manager and area manager to express our thanks and support while buying a mattress and pillows. Well done Clair and thank you for your help.
Dreams
Adam Michael
5-Star
a month ago
Went to this store today. As my wife and I walked in we were greeted by Clair (sales assistant). She was absolutely brilliant. She explained in great detail, all of the mattresses that she thought would suit us. Gave us pillows and had us test many different ones until we found our Goldilocks mattress. Wasn’t pushy and really knew her stuff. After around 30-40 minutes we walked out with an order placed. Thanks to Clair
Dreams
richard hall
5-Star
2 months ago
Our customer advisor Sophia was amazing. Lovely and friendly, not pushy and very knowledgeable. She made the whole experience really enjoyable and the NASA "best mattress detector" was a blast and informative. Would recommend 100%. Good value to boot.
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Overall Rating

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A+
A
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C
D
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Overall Rating
4.6
/5
92
reviews
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About Dreams

Mattress Stores
Chain retailer selling beds, mattresses, bedding & bedroom furniture in a warehouselike space.
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