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Diep Truong, Dds - Viva Dental
Diep Truong, Dds - Viva Dental

Diep Truong, Dds - Viva Dental Reviews Summary

Dentists | Dallas, TX

What do customers say about Diep Truong, Dds - Viva Dental?

As of Feb 28, 2024, 1448 customers have reviewed this business and rated it 5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
February 28, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
5
/5
1448
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Diep Truong, Dds - Viva Dental's customer reviews analysis

Analysis of customer feedback for Viva Dental suggests a positive company reputation and a pleasant customer experience. The reviews highlight a decade-long loyalty from clients, indicating customer satisfaction and trust in the service provided. Several customers mention bringing their children for dental services, emphasizing a family-friendly environment. The friendly and helpful nature of the dentists, assistants, and staff is consistently praised. The company appears to have integrated thoughtful amenities, like in-clinic movies and games, that contribute to a comfortable and engaging experience for both children and adults. Furthermore, the reviews indicate that Viva Dental is responsive to special care needs as exhibited by their patient handling of autistic children. Efficient service and thorough explanation of procedures, costs, and insurance details are recurring themes. Patrons appreciate the transparent communication and the convenience of having procedures done promptly, including same-day fillings.

Positive Feedback

Positive aspects of Viva Dental are abundantly reflected in the customer reviews. The warm and welcoming environment, coupled with a friendly team, contributes significantly to the customer satisfaction levels. The added amenities such as movie screens and games in the waiting area are frequently mentioned as distinctive and appealing features that enhance the overall experience, particularly for children. The importance of efficient service delivery is also seen as a positive trait, with customers noting the timely management of appointments. Staff taking time to outline treatment options and manage expectations regarding insurance coverage reflects an appreciated level of transparency and customer care. Additionally, Viva Dental's capacity to handle special care requirements, evidenced by the positive mention of an employee who successfully engaged with an autistic child, indicates a personalized approach to dental care.

Concerns and Threads

While the reviews provided are overwhelmingly positive, there is an absence of explicitly negative feedback to assess any substantial shortcomings of Viva Dental. However, the absence of criticisms does not necessarily indicate a lack of areas for improvement. For a comprehensive assessment of potentially negative aspects, a broader dataset with a more balanced range of feedback would be necessary. It is worth noting that the existing reviews do not cover the experiences of all demographics, and individual experiences may vary.

Frequently asked questions about Diep Truong, Dds - Viva Dental

Does Viva Dental offer amenities for children during their visit?

Yes, Viva Dental provides movies and games to keep children entertained while they wait for or undergo dental procedures, enhancing the child-friendly atmosphere of the clinic.

Can Viva Dental accommodate special needs patients?

The reviews suggest that Viva Dental is capable of catering to special needs patients. They are praised for their patience and accommodating staff, particularly for their careful handling of patients with autism.

Will Viva Dental explain dental procedures and insurance coverage?

Yes, customers highlight that Viva Dental staff explain procedures line by line and provide clear information about payment options and insurance coverage, ensuring full transparency and understanding.

Recent customer reviews and testimonials for Diep Truong, Dds - Viva Dental

Diep Truong, Dds - Viva Dental
Michelle Martinez
5-Star
5 months ago
I have been a loyal client for over 10 years. I have bring all my children here, since babies; and I have never had a complaint. Dentists, assistants and staff are very friendly and are always there to help, and answer any questions I may have.
Diep Truong, Dds - Viva Dental
Ana Becerra-Ortiz
5-Star
a month ago
I was referred to Viva Dental by my sister and was very pleased! The staff was very nice, welcoming and efficient. Explained the procedures and gave referrals as needed. They even had movies to keep my kids entertained during their cleanings. They even did fillings the same day! I plan on keeping this dentist for years to come.
Diep Truong, Dds - Viva Dental
Raquel Salinas
5-Star
2 months ago
The ladies here are welcoming, examination was thorough and after having my dental pictures taken they went over what is recommended for me to do. Regarding the costs of everything the lady was very nice and explained to me ways I could pay and what each procedure was line by line and what my insurance can cover. Overall I’m pleased and will be coming back to them!
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
5
/5
1448
reviews
Excellent
Good
Average
Fair
Poor

About Diep Truong, Dds - Viva Dental

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