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Miami, FL
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Events & Venues
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Diamonette Party Rental
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Diamonette Party Rental Reviews

Rated 4.2 based on 114 Reviews

11091 NW 27th St #100, Miami, FL 33172, United States

Events & Venues | Miami, FL

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Published on
March 10, 2024
Last updated
March 13, 2024
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Reviews Summary

Diamonette Party Rental presents a mixed reputation among its clientele, as indicated by the diverse experiences documented in the reviews. Customers commend the company for its extensive selection of party supplies and its user-friendly website. There is appreciation for the responsiveness and adaptability of certain staff members, especially in high-pressure situations like last-minute wedding preparations. Conversely, there is notable discontent regarding customer service, particularly with the unprofessionalism of phone staff, and potential mismanagement such as erroneous charges and incorrect order fulfillments. Environmental disrespect was also reported. This suggests a significant variability in service quality, potentially implying a lack of consistent training or oversight.

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What Customers Are Saying About Diamonette Party Rental?

Trustguide uses AI to extract key phrases from reviews about Diamonette Party Rental and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Diamonette Party Rental's customers had a positive experience.

Positive
Neutral
Negative

Diamonette Party Rental Ratings

5

As of Based on 114 revies as of Mar 10, 2024

Diamonette Party Rental Score

As of Based on 114 revies as of Mar 10, 2024

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Customer Reviews

As of Mar 13, 2024, 114 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Diamonette Party Rental's publicly available reviews View source

Sarah Jimenez rated Diamonette Party Rental 5 stars
a week ago
I found Diamonette to have the best selection of supplies for every event. The website was so easy to use and customer service was exceptional. I was throwing a recently-divorced party for myself and I found everything I needed with the click of a button. So glad I chose Diamonette AND left my ex-husband!
Rick Dietrick rated Diamonette Party Rental 5 stars
4 months ago
I ordered some kitchen equipment from Diamonette party rentals, and one of the pieces was faulty. It was a flat top stove it only burned extremely hot on one side, and the other two sides were lukewarm. I ended up not being able to use it for my event. They told me they would look into the issue after it was returned and let me know if they were going to give me my money back. They never contacted me or give me my money back very unfortunate. They are expensive for no reason. And terrible with communication. Take your money elsewhere.
Paula Uribe rated Diamonette Party Rental 5 stars
4 months ago
This is not a review about their service as I have not rented with them but this is a review about their truck drivers. Today they had a truck driving through bird road just before us1, three workers inside the truck eating Burger King and as soon as they finished their food, window down and threw their entire trash on the sidewalk. When confronted about this and asked to pick up their trash, they proceeded to insinuate themselves and scream out indecencies. Diamonette company please teach your employees about living in a society, handling their own trash responsibly and just being decent human beings.

Frequently Asked Questions About Diamonette Party Rental

Does Diamonette Party Rental offer refunds for faulty equipment?

The company's policy on refunds for faulty equipment is not clearly stated; however, based on a customer's experience, there might be challenges with communication and obtaining refunds. It's recommended to discuss terms of service and return/refund policies before renting.

Can I expect Diamonette Party Rental to provide immediate service for urgent event needs?

While there have been instances of Diamonette providing prompt services for last-minute needs, this cannot be guaranteed for every situation. They have shown capability to mobilize resources quickly, but available staffing and inventory may affect response times.

What information do I need to provide to rent from Diamonette Party Rental?

Customers are generally required to set up an account that may include providing a driver’s license number. If uncomfortable with this requirement, it is advisable to inquire about alternative forms of identification or rental qualification.

About Diamonette Party Rental

Events & Venues
11091 NW 27th St #100, Miami, FL 33172, United States
Visit website
+1305-592-1223
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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