San Francisco, CA
Pest Control
Dewey Pest Control
Dewey Pest Control

Dewey Pest Control Reviews Summary

Pest Control | San Francisco, CA

What do customers say about Dewey Pest Control?

As of Mar 28, 2024, 67 customers have reviewed this business and rated it 4.3 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
March 28, 2024
Last updated
March 28, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
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Customer Satisfaction Rate
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Dewey Pest Control's customer reviews analysis

Analyzing the body of reviews for Dewey Pest & Termite Control reveals a mixed yet generally positive impression of the company's service efficacy and customer relations. A prevalent theme is the effectiveness of treatments, with multiple customers reporting satisfactory results in pest reduction and extermination, specifically citing relief from roaches, ants, and rodents. These outcomes suggest Dewey's technicians possess both the expertise to address varied pest issues and the ability to educate clients on preventative measures. Furthermore, attributes such as professionalism, punctuality, and friendly customer interactions are consistently praised. Nevertheless, a significant concern arises from reports of administrative inefficiency, notably in scheduling, communication, and billing practices, which hint at systemic issues possibly undermining the customer experience.

Positive Feedback

Dewey Pest & Termite Control receives commendable recognition for its service quality and technician competence. Customers highlight the company's successful pest control treatments, specifically the substantial decrease in roaches and dealings with spiders, ants, and rodents. Consistently, the staff is characterized as knowledgeable, with particular appreciation for their educational approach and attentiveness towards clients' needs. The personalized service and the technicians' professional demeanor, coupled with their flexibility in scheduling, strategically position Dewey as a reliable provider. The longstanding loyalty of customers, some extending over two decades, endorses Dewey's credibility in delivering consistent pest control solutions.

Concerns and Threads

Despite many positive attributes, Dewey Pest & Termite Control faces critique regarding its customer service, notably in administrative aspects. Some reviews indicate a troubling pattern of scheduling errors and inadequate follow-up practices, which result in customers not receiving scheduled services. Complaints about poor communication, particularly pertaining to unresponsive staff and the inability to confirm technician visits, raise concerns about operational inefficiencies. Additionally, allegations of erroneous billing and the difficulties in resolving these charges tarnish Dewey's reputation, leading to customer frustration and the termination of services.

Frequently asked questions about Dewey Pest Control

Can Dewey Pest & Termite Control ensure complete extermination of severe pest problems?

Based on customer testimonials, Dewey Pest & Termite Control has a track record of significantly reducing and even eradicating severe pest infestations, providing both immediate relief and educational support to prevent future issues.

Are the technicians from Dewey Pest & Termite Control accommodating to specific scheduling needs?

Customers have lauded the technicians for their flexibility and willingness to accommodate clients' scheduling preferences, though there have been isolated complaints about administrative scheduling issues.

How does Dewey Pest & Termite Control address billing disputes or erroneous charges?

Some reviews suggest that resolving billing disputes can be challenging, with customers facing difficulties when contacting the office for corrections. Prospective clients should ensure clear communication on billing policies and maintain records of services agreed upon.

Recent customer reviews and testimonials for Dewey Pest Control

Dewey Pest Control
Glenn Thompson
2 months ago
We have had a roach problem in our apartment for about 6 months now. This was the first time in 12 years we have had a pest problem. We tried almost every store bought pest control treatment we could find. The problem was only getting worse. So we called our landlord and found out we could have an exterminator come out and treat our apartment. We have had 2 visits in the past 5 weeks, and we are thrilled with the results. Not only are we seeing a noticeable decrease in roaches, but we were educates on how to get rid of then permanently. The exterminator came in and spoke with us about what he was doing and why. My partner and I are finally feeling we can end our roach problem. We can't say enough good things about the service we have gotten. Thank you!
Dewey Pest Control
Martin Wagner
3 months ago
Agent was very knowledgeable and friendly. He showed gaps in the building foundation that needed to be sealed. He refilled the bait traps. He set out new sticky boxes to learn about pests in this area. Our new contract is reasonably priced. Future service runs are scheduled to accommodate our availability.
Dewey Pest Control
sandra molina
6 days ago
Worked fast and made a good faith effort to hit every unit on his assigned list. Note taking on the reports could use some improvement
Read all reviews

About Dewey Pest Control

Pest Control
Dewey Pest Control is committed to providing high-quality pest removal services while being Earth, pet and child friendly. Our trusted and sustainable company was founded by Ray M. Dewey in 1929 as a one-man operation, and since then our goal has always been to preserve a safe and healthy living environment through the proper application of approved materials and techniques. Dewey’s pest control experts are a group of specialists whose education and expertise blanket every phase of pest management. The staff at each of our locations have been carefully selected and properly trained to solve general pest control problems as well as specific problems unique to our clients. Contact us today for a free consultation!