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Dave & Buster'S
Dave & Buster'S

Dave & Buster'S Reviews Summary

Pubs | Dallas, TX

What do customers say about Dave & Buster'S?

As of Feb 10, 2024, 7314 customers have reviewed this business and rated it 4.3 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
February 10, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.3
/5
7314
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Dave & Buster'S's customer reviews analysis

Analysing the reviews for Dave & Buster's in Dallas reveals a mixture of positive and negative experiences that contribute to the company's overall reputation. Customers are generally pleased with the entertainment factor, the nostalgia, and the inclusion of modern technology to enhance the gaming experience, such as using phones as game cards. The versatility of the venue catering to different age groups, families, dates, and even providing spaces for private events like watch parties is frequently commended. Customer service experiences tend to vary; while some patrons praise the staff's friendliness and helpfulness, others find the service to be slow or encounter issues with staff attitude and machine functionality. Prize affordability and game credit system inconsistencies are also points of concern among some visitors.

Positive Feedback

Dave & Buster's Dallas has been successful in creating a fun and engaging environment for a vast demographic range. Customers celebrate the seamless integration of technology with entertainment as they enjoy using their phones to play games. This convenience is well received, as is the app feature that offers challenges to enhance the gaming experience. The venue's ambiance is highlighted as positive, with its cleanliness and spaciousness being particularly appreciated. Staff members like Luke and Mr. Richard receive direct commendations for their distinguished service. The prizes, albeit a concern for some, are noted as great by those who have engaged in a variety of games. Events organized by Dave & Buster's, such as the Ultimate Watch Party attended by a satisfied prize-winner, underline the company's commitment to providing memorable experiences.

Concerns and Threads

Among the grievances raised by customers, the slow service during peak times takes precedence, suggesting that operational efficiency may be an issue during busier periods. Discord seems to arise around the practices of ticket and prize systems. The perceived high cost of prizes relative to tickets earned has been disappointing for some, particularly affecting children's experiences. The system of game credits has also come under scrutiny, with issues of alleged 'credit stealing' by machines, leading to customer frustration and claims of poor value for money. Customer service inconsistencies have been pointed out, with some patrons describing negative interactions with staff, and others expressing dissatisfaction with management responses when addressing their concerns.

Frequently asked questions about Dave & Buster'S

Can you use your phone to play games at Dave & Buster's Dallas?

Yes, Dave & Buster's Dallas allows guests to use their phones as a game card to play games, which many customers find convenient and innovative.

Is Dave & Buster's Dallas suitable for children and families?

Dave & Buster's Dallas provides a variety of games suitable for children aged 5 and up, making it a family-friendly venue. However, some customers noted that supervision of children in the game area can be a concern.

What are the food and drink options like at Dave & Buster's Dallas?

Dave & Buster's Dallas offers a diverse menu, including burgers, wings, pizza, and chicken tenders, and customers generally find the food delicious. The bar provides an array of alcoholic beverages for adults to enjoy.

Recent customer reviews and testimonials for Dave & Buster'S

Dave & Buster'S
Lucas Parker
5-Star
4 months ago
As always, this place is amazing ! We had so much fun here and will definitely be back! We had drinks and played many games! The drinks were great and the bartenders are entertaining. The games are always fun. We love that now you can use your phone as the card to play games. That feature definitely makes the experience more easier. Will definitely be back soon! Also, love the challenges on app too !
Dave & Buster'S
Aarti Panchal
5-Star
2 weeks ago
I loved the nostalgia of being at Dave and Busters. From Canada to the US — it always has a special place to bring out the child in anyone! 😝 It was fun playing games here with my partner. As adults, we enjoyed grabbing a drink from the bar and playing arcade games. 🍹 The atmosphere was great. 👌🏼 A large variety of age groups from children, families, to couples on dates. 👧Clean. Large space. Highly recommend. 👍🏼 We enjoyed the Mario game, Halo, bowling, shooting hoops, and the spin the wheel games so much. They were all so fun! Great prizes to be won at the end as well.
Dave & Buster'S
Norma Sosa
5-Star
4 months ago
We went on a Saturday afternoon. It was busy but not to busy. Service was really slow. Food was delicious. We didn't like kids running wild in the game area. Especially when there are families there with younger children. Prizes are ridiculously priced. For the tiniest toy, a child had to dish out 75 tickets, that's like charging $8 for a toy from the dollar store. Lower the tickets needed for those tiny toys .... Give a child a chance to get something without spending a fortune. Parking: There is plenty of parking behind the building. Kid-friendliness: There are games for children 5 & up
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.3
/5
7314
reviews
Excellent
Good
Average
Fair
Poor

About Dave & Buster'S

Pubs

Family-friendly chain offering a sports-bar-style setting for American food & arcade games.

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