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Cutting Room Creative
Cutting Room Creative

Cutting Room Creative Reviews Summary

Hairdressers | Leeds

What do customers say about Cutting Room Creative?

As of Apr 17, 2024, 452 customers have reviewed this business and rated it 4.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 17, 2024
Last updated
April 17, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
452
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Cutting Room Creative's customer reviews analysis

The overall reputation of Cutting Room Creative (CRC) is mixed, trending towards positive but with notable instances of dissatisfaction among customers. The salon's services such as children's haircuts have received harsh criticism, with blended faults like block steps noted as significant issues, causing distress to parents. Meanwhile, there's a trend of high satisfaction among those having complex coloring services, including split bleach and dye, where technicians' expertise is highlighted positively. The customer service is frequently praised, with the staff described as attentive and professional, making clients feel welcomed and pampered through extra services like head massages and complimentary drinks. However, the skill level among the staff appears inconsistent, as some stylists, particularly less experienced ones, have been criticized for lacking knowledge in treating certain hair types and delivering unsatisfactory results such as incorrect balayage execution.

Positive Feedback

Positive aspects of CRC stem from successful hair transformations where customers express their happiness with results that match their expectations, including those involving complex dye and bleach jobs. The salon's environment contributes positively to the overall customer experience, characterized by a bright, warm, and welcoming atmosphere. Experienced staff members are able to deliver precise and desired outcomes, emphasizing their ability to listen and adapt to client requests. The extra touches, such as complimentary beverages and head massages, are repeatedly mentioned, adding a sense of luxury to the experience. The salon decor, comfortable seating, and overall ambiance also enhance the client's visit.

Concerns and Threads

Some negative customer feedback revolves primarily around the lack of experience and skill displayed by certain stylists, particularly when dealing with more advanced hair treatments such as balayage. Unsatisfactory experiences include poor blending in children's haircuts and a customer's distress at the results. These instances are linked to the utilization of less experienced stylists who, according to the reviews, struggle with interpreting customer requests and require guidance from senior staff members. Communication issues and professional mishandling, like not apologizing for errors or leaving clients with junior colleagues, have further marred the experience for some patrons.

Frequently asked questions about Cutting Room Creative

Does Cutting Room Creative have stylists skilled in complex color treatments?

Yes, CRC has received positive feedback from customers who had complex color treatments, such as split bleach and dye. Most customers report satisfaction with experienced color technicians delivering results that matched reference photos.

Is Cutting Room Creative suitable for children's haircuts?

Reviews suggest a mixed response to children's haircuts. While some stylists may provide satisfactory services, there have been complaints about poorly executed cuts. It may depend on the specific stylist's skill level.

Can I expect a luxury experience at Cutting Room Creative?

Many clients report the salon offers luxurious touches such as head massages, complimentary drinks, and attentive service, contributing to a pampering salon experience.

Recent customer reviews and testimonials for Cutting Room Creative

Cutting Room Creative
Sofia Palenzuela
1-Star
3 months ago
Had a children's cut my partner said my son moved, so it went up higher, but the whole hair cut is terrible there's no blending at all, he has block steps all around his head, it's just awful he looks like William the conquerer. I could cry we only booked here due to going away to see family and couldnt get in his normal place. We will be returning to his normal hair dresses next time. Not suitable for kids.
Cutting Room Creative
Chloe Stewart
1-Star
4 days ago
Came in a couple of weeks ago, was my first time going to CRC in several years and I gave them a bit of a project which was a split bleach and dye. It was my first time with Charlotte and she delivered exactly what I wanted and was amazing throughout. The colour technicians Sam and another chap (can't remember his name sorry!) were so good as well and helped massively with getting my blonde and copper to where I wanted it to be. My hair ended up looking exactly like the reference picture I showed them and I couldn't have been happier!!!
Cutting Room Creative
susan gardner
1-Star
2 months ago
I always enjoy my salon experience at Cutting Room Creative. They listen well to how I would like my hair done and I am always pleased with the results. The salon is bright and warm and the staff are very welcoming. The head massage as part of your shampoo is to die for and the complimentary coffee and biscuit are a nice touch. #feelingpampered 😊
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About Cutting Room Creative

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