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Curzon Soho Reviews

Rated 4.5 based on 1584 Reviews

99 Shaftesbury Ave, London W1D 5DY

Cinemas | London

Published on
January 12, 2024
Last updated
March 13, 2024

Reviews Summary

Curzon Soho reflects a largely positive company reputation through its customer experiences, specialising in a unique cinema atmosphere and quality facilities. Many reviewers appreciate the venue for its well-maintained and comfortable theatres, excellent sound and visual quality, and the presence of a diverse selection of drinks. The location is frequently noted for its convenience in central London, with many enjoying the ambience of both the upstairs and downstairs areas for socialising before showings. Despite these positive elements, some customers express a desire for improvements such as the addition of drink holders in the theatres and a wider variety of snack options. There is a singular report of a customer facing service issues, specifically regarding a last-minute cancellation and an alleged lack of follow-up communication. This indicates room for improvement in customer service and crisis management practices.

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What Customers Are Saying About Curzon Soho?

Trustguide uses AI to extract key phrases from reviews about Curzon Soho and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Curzon Soho's customers had a positive experience.

Positive
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Curzon Soho Ratings

4

As of Based on 1584 revies as of Jan 12, 2024

Curzon Soho Score

As of Based on 1584 revies as of Jan 12, 2024

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Customer Reviews

As of Mar 13, 2024, 1584 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Curzon Soho's publicly available reviews View source

richard amero rated Curzon Soho 4 stars
2 months ago
Did not accept cash. However, it is such a lovely cinema. Great place upstairs and an even cooler place downstairs to hang out before any showing. Great drink selection. After an americano, I opted for a pinot noir and my partner had a sauvingon blanc. Screen and sound were great. Comfortable seats but no drink holders.
Karen B rated Curzon Soho 4 stars
5 months ago
Screen 1 is quite big, but the seats don't have the cup holders that more modern Curzons have, but the seats seemed to be well maintained. There was also a bar and cafe area but I didn't visit those.
Jenn Webb rated Curzon Soho 4 stars
5 months ago
Saw Last Night in Soho last night in Soho (haha) on 35mm with an intro from Edgar Wright. Very nice cinema with good service at the bar and an elaborate lounge as well.

Frequently Asked Questions About Curzon Soho

Does Curzon Soho offer a wide selection of food and drinks?

Curzon Soho offers a range of drinks, including wines and cocktails, at its bar. However, while there are some snack options available, a few customers have expressed a desire for a wider variety of choices.

Are there any amenities for extra comfort during the movie screening?

Curzon Soho's seats are described as comfortable and well-maintained, but they lack drink holders, an amenity some customers miss for added convenience.

How does Curzon Soho handle unexpected cancellations or service issues?

In the case of a service disruption, such as a last-minute screening cancellation, Curzon Soho aims to communicate with affected customers for rescheduling or refunds. However, there are instances where customers have been dissatisfied with the handling of these situations, highlighting an area for potential improvement in customer service.

About Curzon Soho

Cinemas

Three-screen cinema with a bar & cafe.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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