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Clapham Picturehouse
Clapham Picturehouse

Clapham Picturehouse Reviews Summary

Cinemas | London

What do customers say about Clapham Picturehouse?

As of Jan 12, 2024, 1476 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
January 12, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
1476
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Clapham Picturehouse's customer reviews analysis

The Clapham Picturehouse is perceived as a charming local cinema with a reputation for a cozy and friendly atmosphere. Reviews from patrons indicate a preference for this cinema over larger commercial theaters, citing its selection of both arthouse and mainstream films for a mixed audience. The size of the screens, favoring non-blockbuster films, appears to contribute to an intimate viewing experience. The venue's bar is appreciated for its accessibility and the allowance to bring drinks into the screenings, enhancing the overall customer experience. While the staff is generally commended for being welcoming and quick to service, there is an isolated incident of a perceived lack of attentiveness, which might indicate variability in customer service. The seating comfort, ambiance, and cleanliness are consistent positive factors. However, some patrons mention a more limited selection of movies as a downside. Overall, the establishment offers a personalized cinema experience that seems to resonate well with its clientele.

Positive Feedback

Positive feedback on Clapham Picturehouse frequently highlights the comfort of the seating and the pleasant ambiance of the theater. The staff is often lauded for being friendly, helpful, and providing quick service with a smile, which contributes to a welcoming environment. The accommodation of drinks from the bar into movie screenings is a much-appreciated feature. Clapham Picturehouse stands out for offering what some customers consider a 'better deal and service' compared to bigger cinema chains. Its location, set away from the main road, adds a special charm and convenience, complemented by the surrounding bars, restaurants, and an outdoor area. Customers also praise the sound quality and comfortable seats in the cinema, enhancing their overall movie-watching experience.

Concerns and Threads

While Clapham Picturehouse generally receives positive remarks, there are a few areas requiring improvement according to some customers. The limited movie options have been a concern for some patrons, implying a desire for a broader selection. Reports of staff displaying an offhand attitude, perceived during less busy moments, suggest that the customer service experience can be inconsistent. Structural aspects like the lack of a clearly identifiable lift and potential difficulties with accessibility due to numerous stairs could affect those with mobility issues. Additionally, some customers have noted that the screen sizes are relatively small, with seats described as narrow and lacking drink holders, potentially detracting from the comfort level during screenings. Finally, minor complaints like bland popcorn or loud air conditioning have been mentioned, though these do not appear to outweigh the positive aspects.

Frequently asked questions about Clapham Picturehouse

Can I bring drinks from the bar into the movie screening?

Yes, customers are allowed to bring drinks from the bar into the movie screenings, which is one of the popular features appreciated by patrons.

Does the cinema offer a wide variety of movies?

Clapham Picturehouse presents both arthouse and mainstream films, however, some customers have expressed a desire for a broader selection of movie options.

Is the cinema accessible for people with mobility issues?

There are quite a few stairs in the cinema, and accessibility might be challenging for those with mobility issues. It was not clear if there is a lift available, so potential visitors with mobility concerns should inquire about accessibility options beforehand.

Recent customer reviews and testimonials for Clapham Picturehouse

Clapham Picturehouse
Sam Saltwell
4-Star
a week ago
Charming local cinema tucked away on a side street. Four screens ensure both arthouse and mainstream get a look in, though none of the screens are particularly big so better suited to non-blockbusters. Screen one seats 188, screen two 139 people; screen three 126 and screen four 106 people. There’s a bar downstairs too, which you could stop by regardless of if you are watching a movie or not. If you found my review or photos useful please leave a quick thumbs up 👍 thank you!
Clapham Picturehouse
Kairos 06
4-Star
5 months ago
I got a soft spot for the Picturehouse cinemas! Members get some extra perks and generally they are nice places. What makes this one special is that the bar /food space is off the main road. A good selection of drinks and a tasty pizza menu are on offer. If you got a glass or two of vino left, it’s ok to take it into a film! Now just pick a flick and have fun!!!!
Clapham Picturehouse
Birsen Cihan
4-Star
2 weeks ago
The seats are very comfortable, nice ambience. I wish there were more movie options.
Read all reviews

About Clapham Picturehouse

Cinemas

Independent arthouse cinema with modern seating and bar showing mainstream, classic and cult films.

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