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Cult Furniture Reviews

Rated 4 based on 421 Reviews

811-813, Wandsworth Rd, London SW8 3JH

Furniture Shops | London

Published on
January 12, 2024
Last updated
March 13, 2024

Reviews Summary

The overall reputation of Cult Furniture as reflected in the recent reviews indicates a company with a notable commitment to customer satisfaction, product quality, and responsive service. Positive customer experiences primarily highlight timely and professional deliveries, effective communication from customer service representatives, and the high quality of products. However, the company's reputation is somewhat marred by instances of dissatisfaction, particularly concerning issues with product functionality, poor craftsmanship, and difficulty in processing returns and cancellations. Such incidents, while less frequent, suggest room for improvement in terms of product assurance and customer service processes.

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What Customers Are Saying About Cult Furniture?

Trustguide uses AI to extract key phrases from reviews about Cult Furniture and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Cult Furniture's customers had a positive experience.

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Cult Furniture Ratings

5

As of Based on 421 revies as of Jan 12, 2024

Cult Furniture Score

As of Based on 421 revies as of Jan 12, 2024

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Customer Reviews

As of Mar 13, 2024, 421 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Cult Furniture's publicly available reviews View source

Maggie Rule rated Cult Furniture 5 stars
5 months ago
Could not be more impressed! I had a very specific wish list for a nest of tables. They had to be exceptional quality, a set of 3, gold legs but not brassy looking. My requirements for the retailer were they had to be contactable by phone, deliver within 7 days, offer a refund if I was unhappy and have exceptional customer service. Cult Furnitre delivered on every level! Every single box was ticked. Communication was excellent, delivery was professional with a two man delivery (they called me 3 times on delivery day as well as day before) Christine on the phone was very helpful as was Shelley. Item was so well packaged it took us 10 minutes to unravel everything. I’m a super fussy customer and I’m so full of praise for this company. It’s so concerning ordering expensive items for the home online, you don’t have to worry about it when ordering from Cult Furniture, just place the order and look forward to receiving your quality item! Job done ✅
Carol Silvestre rated Cult Furniture 5 stars
7 months ago
From the beginning to the delivery date the customer service was fantastic, very helpful and kind with me, plus the quality from my chairs are incredible. I would highly recommend Cult Furniture for everyone and for sure we will buy more stuff from them. Well done guys. Thank you so much for everything
Justin Hughes rated Cult Furniture 5 stars
7 months ago
I have bought an office chair within their sale, an absolute bargain and absolutely fantastic quality! Communication has been brilliant and when I had an issue they resolved it quickly without question! I would wholeheartedly recommend CULT FURNITURE to anyone reading their reviews! Top quality and great customer service! Kind regards, Justin

Frequently Asked Questions About Cult Furniture

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What is Cult Furniture's return policy for damaged or non-functional items?

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Cult Furniture typically handles returns or replacements for damaged or non-functional items in a customer-friendly manner. However, customers have faced delays and varied experiences. It is advisable to contact them directly for specific terms and procedures.

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Does Cult Furniture offer immediate customer support?

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Cult Furniture is known for their responsive customer service, with reports of customers speaking directly to helpful company representatives via phone and receiving quick email responses.

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Is there a price advantage to purchasing from Cult Furniture compared to other retailers?

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While customer feedback has lauded the furniture quality, some have noted that Cult Furniture's pricing might be higher for products that are available for less from other suppliers. It is suggested that customers shop around to ensure they are receiving the best value.

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About Cult Furniture

Furniture Shops

Large store selling colourful and iconic mid-century designs of furniture, lighting and homeware.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.