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Cozey New York Pop-up Reviews

Rated 4.7 based on 15 Reviews

901 Broadway, New York, NY 10003, United States

Furniture Shops New York

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

Overall customer sentiment toward Cozey's pop-up furniture shop is strongly positive, with nearly every review highlighting a favorable experience. Reviewers consistently note attentive, knowledgeable, and welcoming service from staff members such as Joshua, Collin, MJ, and Frenchie. The only notable criticism concerns the limited fabric options for certain sofa models, which impacted a potential purchase decision.

The most frequent themes are centered around the professionalism and friendliness of the staff, personalized assistance in finding the right furniture configurations, and helpful in-store tools like miniature models for visualization. Shoppers value being able to try products in person before buying and appreciate guidance through the selection process. Comments about ease of communication and overall store environment appear repeatedly.

Based on these reviews, Cozey's reputation as a furniture retailer is regarded as highly positive, especially for those seeking personal assistance and a hands-on approach to product selection. Their New York pop-up location stands out for its attentive team, efficient service, and practical sales experience.
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What Customers Are Saying About Cozey New York Pop-up?

customer service and reps were amazing

incredible experience here

friendly staff

absolutely great experience here

took such time and care

so helpful and friendly

warmly greeted us and helped

so nice and helpful

so nice and helpful

Trustguide extracts key phrases from reviews about Cozey New York Pop-up and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Cozey New York Pop-up's customers had a positive experience.

Positive
90%
Neutral
10%
Negative
0%

Cozey New York Pop-up Ratings

5

As of Based on 15 revies as of Jul 10, 2025

Cozey New York Pop-up Score

90%

As of Based on 15 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 15 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Cozey New York Pop-up's publicly available reviews View source

Kelly Sue Davila rated Cozey New York Pop-up 5 stars
7 months ago
Stopped by to check out the sofas and have to say the customer service and reps were amazing! We were taken care of by Joshua who made the experience so nice and was so informative. Have to say that the product seems good but my only suggestion would be to make more fabric options available for more products instead of certain versions. Along with adding more options for fabric altogether. The only reason I didn't order it on the stop was because the sofa option is wanted didn't come in a fabric that was available for the "storage" version and the rest of the color ways didn't fit the light color look I was looking for. I would visit this pop up again, loved the people. And they let me adjust and play with the sofa to better visualize my configuration.
Emily Fodor rated Cozey New York Pop-up 5 stars
8 months ago
I had an incredible experience here! I was looking at a Cozey couch online and saw they had a pop up. It was really important that it felt as comfy as it looked so I went to check it out. Joshua and the team were the absolute best and by far my best furniture experience - down to bringing the measuring tape out and talking me through all my options. Happy to be expecting my Ciello sofa and storage ottoman in the next week and hope they stay so I can recommend to my friends!
Aidden rated Cozey New York Pop-up 5 stars
8 months ago
Surprisingly big space with friendly staff! Collin was attentive to my very specific color palette and helped match a comfy chair and a rug to my room. We will be returning for the bed!

Frequently Asked Questions About Cozey New York Pop-up

Can I see and try the furniture before purchasing at Cozey's pop-up?

Yes, customers are encouraged to visit the pop-up to view and physically interact with sofas, chairs, and other products. There are miniature models and in-person guidance to help visualize and choose configurations.

Is the Cozey staff helpful with furniture selection and customization?

Yes, reviews regularly mention that Cozey staff are attentive, knowledgeable, and assist with everything from color matching to configuration, taking time to answer detailed questions and offer practical tools to make decisions easier.

Are there limitations to fabric or color options for certain Cozey sofa models?

Some sofa models may not be available in all fabrics or colors, which can affect product selection. Customers have noted a preference for expanded fabric options, especially for certain configurations or product versions.

About Cozey New York Pop-up

Furniture Shops
Cozey operates a furniture retail business specializing in sofas, chairs, beds, and related home furnishings. Their main offering includes both product sales and a physical showroom or pop-up experience where customers can view and interact with products before making a purchase. The company caters to individuals seeking comfortable and customizable furniture options.

Cozey's pop-up shops function as hands-on spaces, allowing customers to try out furniture configurations, explore available materials, and consult with knowledgeable staff regarding choices and measurements. The staff is responsible for guiding visitors through options, assisting with product matching, and answering inquiries. Sales are typically completed in person, with customer orders processed for later delivery.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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