Coppergate Clinic Reviews

Had upper eyelid surgery after wanting this for 20years. Should have got it sooner. Clinic is beautifully decorated and sparkling clean- like being in a top hotel. All the team are fantastic, helpful and friendly from enquiry through to aftercare. Was reassured before and during surgery as I was feeling quite anxious. The consultant, James, was brilliant. Bruised quite badly but 4 weeks in now and they have all disappeared, Love the results.

Very disappointing service. I went for tear trough filler with Jo. In the first appointment I barely noticed any corrective difference and said at the time it was hardly noticeable. She explained that we should start little. So I booked another appointment. After the second appointment more work still needed to be done. Then due to not injecting properly, the tyndal effect was created on my right eye. I said within 3 days that something didn’t look right, as there was a very obvious purple lump. Jo ignored the mistake and said it was bruising. I came back 3 weeks later and she admitted at this point that it was the tyndal effect. Had she admitted the mistake originally, it could have been quickly rectified. They did honour a correction free of charge, however the correction still resulted in the tyndal effect on my right eye. Throughout the process at each appointment, Jo did not respect my views about the treatment I wanted and claimed that there was “nothing there” to correct. She also did this when there was a very obvious swollen lump and tyndal effect, saying she can “hardly see anything”. If nothing else, this is completely belittling the customers experience of the issue and minimising it, whilst denying the mistake. When I spoke to the manager Heather and explained that I was not happy, she claimed that Jo had done everything as she should. There was no compensation offered and I have now had to start the process again with another clinic. The mistake of Coppergate Clinic has cost me hundreds of pounds to correct. A decent clinic would have offered at least part compensation. I would not recommend this clinic.