Connells Survey & Valuation Reviews

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Extremely Unprofessional Experience – Avoid I’ve had a deeply disappointing experience with this company, and I genuinely question why mortgage lenders continue to use them. It feels like they’re chosen purely because they’re cheap—not because they’re competent. A surveyor named R. Porter was assigned to value a property I’m purchasing. Her conduct was shockingly unprofessional: rude, dismissive, and unnecessarily arrogant throughout the process. As a property developer, I’ve dealt with many surveyors over the years, and I’ve never encountered someone who lacked such basic courtesy and professionalism. To make matters worse, the valuation report made absolutely no sense. It seemed to be based on lazy assumptions rather than any real market insight. Just because a property is priced attractively doesn’t automatically mean something is wrong with it—yet that’s the flawed logic they used. Thankfully, I’ve since had the property revalued by a separate, reputable firm, who confirmed that the price is more than fair. Unfortunately, the damage was already done—this company’s poor valuation negatively affected my mortgage application. I’ll now proceed with a cash purchase to avoid further delays. I will never use this company again, and I strongly urge others to be cautious. Property valuations should be fair, evidence-based, and conducted by professionals who know how to speak to clients respectfully. Sadly, that was not the case here. Honestly, I don’t understand how mortgage companies still work with this firm—just look at their reviews. If it weren’t for developers like us, they wouldn’t even have a job. Time for them to calm down and remember who they’re working for.