The most common themes across reviews include allegations of significant underpricing of properties, rigid approaches to valuation (even with unique properties or renovation factors), and a lack of constructive communication or explanation regarding valuation outcomes. Customers also highlight frustrating complaint procedures and poor post-survey customer care, with some mentioning financial losses and transaction failures as a result.
Overall, Connells Survey & Valuation is viewed as inconsistent, with infrequent standout experiences overshadowed by widespread concerns about accuracy and service. Within the UK property market, their reputation appears challenged by both operational complaints and the tangible impact their valuations have on buying or refinancing processes.