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Colour Nails Spa
Colour Nails Spa

Colour Nails Spa Reviews Summary

Nail Salons | Los Angeles, CA

What do customers say about Colour Nails Spa?

As of Apr 08, 2024, 160 customers have reviewed this business and rated it 3.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 8, 2024
Last updated
April 8, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.8
/5
160
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Colour Nails Spa's customer reviews analysis

Colour Nails & Spa maintains a largely positive company reputation as evidenced by its client feedback, which frequently praises the technical skill and welcoming atmosphere provided by its staff. Customers have highlighted the ability to accommodate short-notice appointments and the enduring quality of their manicures as notable strengths. Positive experiences frequently mention specific nail technicians by name, reinforcing the idea of personalized and memorable service. This suggests that the spa has succeeded in curating a team whose talents and customer service are appreciated. However, there exists a discrepancy in the consistency of experience, with isolated incidents of miscommunication and customer service issues such as unacknowledged appointments and refusal of requested designs. These negative experiences, while less frequent, emphasize the importance of consistency in service and customer management to overall reputation.

Positive Feedback

Customers express high satisfaction with the services provided by Colour Nails & Spa, often returning due to the positive experiences they've had. The technical expertise of nail technicians stands out, with several customers naming their favorites, suggesting a personal connection and high trust in their abilities. The technicians' skill is further credited for helping customers achieve stronger, healthier nails over time. The variety of services, including last-minute appointment accommodation and additional treatments like foot scrubs and massages, enhance the overall customer experience. The atmosphere is frequently described as welcoming and delightful, owing to the friendly and humorous interactions with staff members. Moreover, reasonable pricing coupled with the high quality of nail treatments seems to cement the establishment as a recommended choice for many clients.

Concerns and Threads

A noted concern for Colour Nails & Spa arises from instances of poor customer service and communication. Some reviews point to a lack of appointment recognition, which leaves customers waiting or being treated as if they are imposing. The quality of nails and customer service has been described as disappointing by a subset of clients. These clients recount experiences where their design preferences were ignored or outright dismissed, and they were provided with subpar finishes that included glue residue and gaps near the cuticles. Such experiences indicate that while many technicians are praised, there are inconsistencies in service that can lead to dissatisfaction and may tarnish the spa's overall reputation. This variability in customer experience underscores the challenge the establishment faces in maintaining uniform standards of excellence.

Frequently asked questions about Colour Nails Spa

Can I book a same-day appointment at Colour Nails & Spa?

Yes, Colour Nails & Spa has been recognized for accommodating short-notice appointments. However, availability depends on the current day's bookings, so it is best to call ahead to confirm.

Do technicians at Colour Nails & Spa offer design or custom nail services?

Many customers have had positive experiences with custom designs, but there have been instances where specific design requests were not fulfilled. It's advisable to discuss any custom requests with your technician in advance.

How long do manicures from Colour Nails & Spa typically last?

Client feedback often notes the enduring quality of the manicures, with some customers sharing satisfaction over their manicure's condition even after 3 weeks of daily activities.

Recent customer reviews and testimonials for Colour Nails Spa

Colour Nails Spa
Julia Dorn
5-Star
2 months ago
I’ve been coming here for years and every tech is very talented and so nice! Linh is my favorite, but there’s no going wrong here!
Colour Nails Spa
Salma Delgado
5-Star
5 months ago
They did such an amazing job 😊 they were able to fit me in for a pedicure and manicure at such short notice, which I really appreciated!! And I loved how my nails turned out! Highly recommended 👌🏼
Colour Nails Spa
Savannah Pope
5-Star
3 months ago
Love these folks! They always do a great job. Get the extra scrub and foot rub with your pedicure if you have the time - so worth it ✨
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