The overall reputation of Clay Cooley Nissan appears predominantly positive based on the reviews provided. Customers often mention individual staff members by name, highlighting the personalized service they received. Sales representatives such as Jordon Benjamin, KJ, Terry, and a few others receive accolades for their professionalism, patience, and efficiency during the sales process. Instances of sales staff ensuring vehicles are detailed and the trade-ins are valued generously contribute to the customers' satisfaction. The finance departments also receive mention for their efforts to secure competitive rates, bolstering the dealership's reputation for adding value to the purchasing experience. There are some concerns raised about after-sales support and communication that are mitigating the overall positive impression. Key recurring themes include high levels of customer service during the purchasing phase but a notable need for improvement post-purchase, particularly in areas like follow-up communication and detail-oriented services.
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