This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about City Furniture?
As of Mar 14, 2024, 1054 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of City Furniture's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
About this report
This report was produced by Trustguide on Mar 14, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source
Created by
Trustguide
Published on
March 14, 2024
Last updated
March 14, 2024
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Satisfaction Score
Based on the set of reviews used to generate this report, it appears that of City Furniture's customers had a positive experience.
As of Mar 14, 2024, 1054 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
CITY Furniture's reputation appears mixed based on the provided reviews. The company's customer experience is highly variable, with some customers praising the staff's helpfulness and the selection and quality of furniture, while others highlight significant frustrations related to product quality, delivery, and customer service. Positive feedback highlights knowledgeable and friendly staff, a good selection of stylish and affordable furniture, and instances of swift delivery and installation. Negative feedback, on the other hand, frequently cites issues with the delivery of incorrect items, poor quality of some products, and a lack of effective response from customer service when problems arise. There seems to be a recurring theme of inconsistency in customer experience, from the sales process through post-purchase support.
Positive Feedback
Positive aspects of CITY Furniture, as noted by customers, include the friendly and knowledgeable staff who have been cited for their assistance in selecting suitable furniture and navigating the store's offerings. Customers like Alex, Henry, Alejandro, Sonia, Beny, and Maura are frequently commended for their excellent service. The range of modern and affordable furniture options is another strong point, with frequent sales making it an appealing choice for those redecorating on a budget. Additionally, experiences with speedy delivery and setup, as well as the availability of various styles and a pleasant shopping environment, contribute positively to the company's reputation.
Concerns and Threads
On the downside, negative customer experiences at CITY Furniture often involve the delivery of incorrect or defective items—a significant inconvenience that has detracted from the overall satisfaction. Responses from customer service are described as inadequate, with customers feeling ignored or not appropriately assisted. Quality issues, such as cheap materials and workmanship resulting in product wear and tear, have been a point of contention for customers expecting long-lasting furniture. The sentiment of unmet expectations is notable, with some suggesting that the value does not match the price paid, and reports of the post-sale support system failing to adequately address and compensate for customers' grievances.
Frequently asked questions about City Furniture
Can I expect CITY Furniture to deliver and set up my furniture promptly?
While some customers have reported quick delivery and setup times, experiences vary. Prompt service is not guaranteed and may depend on availability and location.
Does CITY Furniture offer a range of furniture styles and quality pieces?
Yes, customers have praised CITY Furniture for providing a variety of modern furniture styles and frequently mention the store's affordable prices, though some have raised concerns about product quality.
If there is an issue with my CITY Furniture purchase, will customer service be responsive and helpful?
Customer experiences with CITY Furniture’s customer service team are inconsistent. Some report positive interactions, while others have faced challenges receiving responsive and satisfactory support for their issues.
Recent customer reviews and testimonials for City Furniture
dana hindi
1-Star
2 months ago
I’m so disappointed with city furniture. I’m just glad we didn’t order more furniture from there.I got the first half of the couch a week after we ordered it and waited for another month to get the other half which I totally understand. We got the wrong color and they told us to mix and match until we get the right couch . Although that was totally inconvenient specially since it’s holiday season and we’re expecting guests we said okay. We were surprised to that it’s not just the wrong color but also the wrong side so we can’t even use the couch.
I texted my sales associate and he was reading the messages and did not respond to them. We had to go to the store more than once and they didn’t help. They said we can choose a different couch but we can’t have a temporary one to use until we can get our Couch . We didn’t like any of the other couch’s and they ruined our holiday for us so thanks for that city furniture :)
Mya
1-Star
4 months ago
I had the most incredible experience shopping at the store. Alex helped me pick beautiful pieces for my new apartment, and he could not have been more knowledgeable, kind, and patient with me. The quality of the furniture is absolutely superb and you really can’t beat the prices anywhere else in Miami. They have frequent sales and their styles are always modern. I will definitely be coming back to shop here more.
Dounia Hamad
1-Star
3 weeks ago
I’ve had such amazing experiences with city furniture. Henry and Alejandro delivered my dining table and they were AMAZING. They were so sweet, quick, and made sure everything was set up perfectly before leaving. Henry and Alejandro, you guys are the best!!
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
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