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City Furniture Reviews

Rated 4.4 based on 1054 Reviews

3635 NE 1st Ave #2, Miami, FL 33137, United States

Furniture Shops | Miami, FL

Published on
March 14, 2024
Last updated
March 14, 2024

Reviews Summary

CITY Furniture's reputation appears mixed based on the provided reviews. The company's customer experience is highly variable, with some customers praising the staff's helpfulness and the selection and quality of furniture, while others highlight significant frustrations related to product quality, delivery, and customer service. Positive feedback highlights knowledgeable and friendly staff, a good selection of stylish and affordable furniture, and instances of swift delivery and installation. Negative feedback, on the other hand, frequently cites issues with the delivery of incorrect items, poor quality of some products, and a lack of effective response from customer service when problems arise. There seems to be a recurring theme of inconsistency in customer experience, from the sales process through post-purchase support.
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What Customers Are Saying About City Furniture?

Trustguide uses AI to extract key phrases from reviews about City Furniture and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of City Furniture's customers had a positive experience.

Positive
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City Furniture Ratings

1

As of Based on 1054 revies as of Mar 14, 2024

City Furniture Score

As of Based on 1054 revies as of Mar 14, 2024

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Customer Reviews

As of Mar 14, 2024, 1054 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of City Furniture's publicly available reviews View source

dana hindi rated City Furniture 1 stars
2 months ago
I’m so disappointed with city furniture. I’m just glad we didn’t order more furniture from there.I got the first half of the couch a week after we ordered it and waited for another month to get the other half which I totally understand. We got the wrong color and they told us to mix and match until we get the right couch . Although that was totally inconvenient specially since it’s holiday season and we’re expecting guests we said okay. We were surprised to that it’s not just the wrong color but also the wrong side so we can’t even use the couch. I texted my sales associate and he was reading the messages and did not respond to them. We had to go to the store more than once and they didn’t help. They said we can choose a different couch but we can’t have a temporary one to use until we can get our Couch . We didn’t like any of the other couch’s and they ruined our holiday for us so thanks for that city furniture :)
Mya rated City Furniture 1 stars
4 months ago
I had the most incredible experience shopping at the store. Alex helped me pick beautiful pieces for my new apartment, and he could not have been more knowledgeable, kind, and patient with me. The quality of the furniture is absolutely superb and you really can’t beat the prices anywhere else in Miami. They have frequent sales and their styles are always modern. I will definitely be coming back to shop here more.
Dounia Hamad rated City Furniture 1 stars
4 months ago
I’ve had such amazing experiences with city furniture. Henry and Alejandro delivered my dining table and they were AMAZING. They were so sweet, quick, and made sure everything was set up perfectly before leaving. Henry and Alejandro, you guys are the best!!

Frequently Asked Questions About City Furniture

Can I expect CITY Furniture to deliver and set up my furniture promptly?

While some customers have reported quick delivery and setup times, experiences vary. Prompt service is not guaranteed and may depend on availability and location.

Does CITY Furniture offer a range of furniture styles and quality pieces?

Yes, customers have praised CITY Furniture for providing a variety of modern furniture styles and frequently mention the store's affordable prices, though some have raised concerns about product quality.

If there is an issue with my CITY Furniture purchase, will customer service be responsive and helpful?

Customer experiences with CITY Furniture’s customer service team are inconsistent. Some report positive interactions, while others have faced challenges receiving responsive and satisfactory support for their issues.

About City Furniture

Furniture Shops
Retail chain offering a vast selection of home furniture, mattresses & decor.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.