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Chi'S Nails Studio Reviews

Rated 4.1 based on 181 Reviews

8-10 Neal's Yard, London WC2H 9DP

Nail Salons | London

Published on
January 9, 2024
Last updated
March 13, 2024

Reviews Summary

Evaluating the reputation of Chi's Nails Studio through recent customer reviews reveals overall positive customer experiences, fostering a strong company reputation. The predominant sentiments praise the salon for their exceptional service, high-quality nail artistry, and the professional demeanor of the staff. Customers have repeatedly mentioned the talent and creativity of the technicians, specifically highlighting free-hand designs and the ability to replicate requested styles with precision. The salon's cleanliness and the friendly atmosphere contribute further to customer satisfaction. Despite overwhelmingly positive feedback, there are isolated incidents of dissatisfaction, including one report of a customer experiencing an issue with nail lifting and receiving what they perceived as a poor response from the staff. This particular complaint is contrasted by the experiences of other customers and appears to be an exception rather than a norm.

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What Customers Are Saying About Chi'S Nails Studio?

Trustguide uses AI to extract key phrases from reviews about Chi'S Nails Studio and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Chi'S Nails Studio's customers had a positive experience.

Positive
Neutral
Negative

Chi'S Nails Studio Ratings

5

As of Based on 181 revies as of Jan 09, 2024

Chi'S Nails Studio Score

As of Based on 181 revies as of Jan 09, 2024

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Customer Reviews

As of Mar 13, 2024, 181 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Chi'S Nails Studio's publicly available reviews View source

D Tran rated Chi'S Nails Studio 5 stars
5 days ago
Great service! Love my nails 😍 Chi and the team are friendly and very talented. First time I have my nails done here with sophisticated design and I am so happy with her work. I showed her a picture of the style and she designed it free hand perfectly and it is more than what I expected. I used to asked for it in other nails salon but nothing turns out nicely. Finally I found this nails salon. Thank you so much for spending your time making them perfect. Highly recommended, 😍
Leen A rated Chi'S Nails Studio 5 stars
2 months ago
I’ve been coming to Chi whenever I’m able to for the last 2 years. The service is always impeccable, and her talent and designs are amazing. Everyone there is so kind and professional, and I always leave with the most incredible nails. Amazing environment, highly talented staff, and incredibly clean salon. Highly recommend!! Nowhere else I’d rather go to in London! Services: Nail painting, Acrylic nails, Nail designs
Yejin son rated Chi'S Nails Studio 5 stars
2 months ago
Nail shop that MOST INSULTS customers in London! The shop has the worst skills in London and ignores customers and has only RUDE PEOPLE. I had my nail done 2 days ago, and one nail lifted yesterday. I went there this afternoon again to complain and refund. but they said it my fault. because of my thin nails! what a good excuse, haha. I do nails one a month, but it never happened to me before. There was a young British female customer. And she suddenly screamed rudely at me and broke into the conversation between me and the male employee. Screaming while pointing a finger at me, no one tried to stop the situation. They laughed at me in front of me. a very unpleasant case. I was just very dissatisfied with the quality of my nails that lifted off in a day and wanted to get a refund. They have the same poor quality of guests, staff, and skills as them. If the nails lifted again, they are going to refund me. One of the staff said it will never happen again, but let's wait and see how it goes.

Frequently Asked Questions About Chi'S Nails Studio

What types of nail design services does Chi's Nails Studio offer?

Chi's Nails Studio offers a wide array of nail design services, including custom free-hand designs and a broad selection of colours. They can replicate various styles according to customer requests, showcasing their versatility and creativity in nail artistry.

How do customers generally rate the cleanliness and atmosphere of the salon?

Customers generally rate the cleanliness and atmosphere of Chi's Nails Studio very highly. The salon is praised for its impeccable cleanliness, professional ambiance, and friendly staff, which contribute to a positive and welcoming environment.

Does Chi's Nails Studio have a policy for addressing customer complaints, such as nail lifting?

While most reviews do not detail specific policies, one account of a customer complaint regarding nail lifting suggests that the studio may offer refunds if the problem persists. However, this process may not always meet customer expectations, according to the isolated negative feedback.

About Chi'S Nails Studio

Nail Salons

Tucked away in Neal's Yard, Covent Garden, Chi's Nails Studio is a specialist beauty bar delivering professional nail treatments for men and women. Based inside Hair by Fairy salon, they combine traditional decor with contemporary design to create a warm and comfortable environment. Their number one priority is ensuring the health and beauty of your hands and feet, with every detail designed with this in mind. From the vast selection of colours on offer to the luxuriously indulgent chairs, every aspect is handpicked for your comfort. Making it their mission to guarantee your needs are met, they deliver an efficient service with a glamorous finish that ensures you leave them with a smile.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.