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Charles P. Rogers Reviews

Rated 4.6 based on 323 Reviews

26 W 17th St, New York, NY 10011, United States

Mattress Stores

Published on
January 26, 2024
Last updated
March 13, 2024

Reviews Summary

An evaluation of Charles P. Rogers’ company reputation based on recent customer reviews reveals an overarching positive customer experience. Clients express satisfaction with the quality of mattresses and beds, as well as the white glove delivery service. Sales representatives, particularly Steven W and Tim Hoerle, are consistently commended for their patience, professionalism, and helpfulness in assisting customers to make informed choices. However, there are instances of dissatisfaction, notably with extended delivery times and difficulty in returning products. The experience appears to vary from excellent earlier experiences to more recent displeasure related to logistics and product satisfaction.

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What Customers Are Saying About Charles P. Rogers?

Trustguide extracts key phrases from reviews about Charles P. Rogers and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Charles P. Rogers's customers had a positive experience.

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Charles P. Rogers Ratings

1

As of Based on 323 revies as of Jan 26, 2024

Charles P. Rogers Score

As of Based on 323 revies as of Jan 26, 2024

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Customer Reviews

As of Mar 13, 2024, 323 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Charles P. Rogers's publicly available reviews View source

Megan Graham rated Charles P. Rogers 1 stars
a week ago
Charles P rogers mattress review We ordered a mattress from Charles P Rogers in 2017 and we loved it. We ordered another mattress from Charles P Rogers in 2023 and we were displeased with it. The mattress took 43 days to arrive. We were unable to return the mattress. We will dispose of the mattress. We bought a new mattress from a different company And it has been excellent.
selena coul rated Charles P. Rogers 1 stars
a week ago
I had been looking online for an Iron bed for a few years and always found myself coming back to the Charles P. Rogers website time and again. There were so many to choose from and I had pretty much made up my mind to go with the Rutherford iron bed. My mom suggested that we actually go into the store as I needed a new mattress so we decided to visit their store on 17th street. It had been awhile since I’d actually been in a showroom and once I walked in, I knew my mom was right. I was welcomed and assisted by Steven W who - I have to say - had the patience of a saint. All thoughts of the initial bed flew from my mind when I saw all the different styles. I finally decided on the beautiful Charleston bow foot brass bed. Then came the big decision; which mattress to choose? My current mattress was in a terrible state, I’m a side and stomach sleeper and (full disclosure) I’m in menopause! I’m need comfort, support and cool sheets! Between my mom telling me “You need a firm mattress!” and all the choices, I was feeling overwhelmed. Steven was able to guide me through a few to choose from but his first suggestion was the one I ended up going with; Steven W - you were a godsend! I got the Estate Plush 2 in Queen. It arrived earlier than expected and the white glove delivery service was perfect. That first night in my new bed and supported by that sumptuously plush mattress was like a long awaited dream come true. Thank you Steven W and Charles P. Rogers!
Carolyn Foss rated Charles P. Rogers 1 stars
a week ago
I could not be more thrilled with my new Breton iron bed from Charles P. Rogers & Co. It arrived promptly in perfect condition with all it’s parts. It looks beautiful in my bedroom and it fits my adjustable frame perfectly. If you are considering purchasing an iron bed do your homework. You will not be happy with an inexpensive metal bed from big box stores or big online vendors. Choose wisely and call Tim Hoerle at Charles Rogers. You will thank me. He is wonderful to work with.

Frequently Asked Questions About Charles P. Rogers

What can I expect in terms of delivery times for Charles P. Rogers mattresses?

Delivery times can vary. While many customers report prompt and earlier-than-expected delivery, there have been instances of extended delivery periods. It is recommended to check with the company for estimated delivery times at the point of purchase.

Are the sales representatives at Charles P. Rogers helpful in guiding customers to the right product?

Yes, many reviews consistently praise sales representatives like Steven W and Tim Hoerle for their patience, in-depth guidance, and personalized advice in selecting mattresses and beds, ensuring customers are well-informed and satisfied with their choices.

What is the return policy for Charles P. Rogers mattresses, and can I return a mattress if I’m not satisfied with it?

The return policy might not be flexible, as indicated by a customer review stating that they were unable to return a mattress. It is advised to review the return policy thoroughly before making a purchase and discuss any concerns with a sales representative.

About Charles P. Rogers

Mattress Stores

Longtime destination for high-end beds, frames, mattresses & linens in a loft space.

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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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