homepage
/
New York, NY
/
Mattress Stores
/
Charles P. Rogers

Charles P. Rogers Reviews Summary

Unclaimed
Claimed

Mattress Stores | New York, NY

26 W 17th St, New York, NY 10011, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Charles P. Rogers?

As of Mar 13, 2024, 323 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Charles P. Rogers's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
January 26, 2024
Last updated
March 13, 2024
This demo page is used to illustrate the benefits of a premium Trustguide's listing. Learn more

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Charles P. Rogers's customers had a positive experience.

Positive
Neutral
Negative
More details
Charles P. Rogers

Own this business?

Claim your Trustguide profile ans start building genuine reltionship wih your customers.
Learn more

Charles P. Rogers's customer reviews analysis

An evaluation of Charles P. Rogers’ company reputation based on recent customer reviews reveals an overarching positive customer experience. Clients express satisfaction with the quality of mattresses and beds, as well as the white glove delivery service. Sales representatives, particularly Steven W and Tim Hoerle, are consistently commended for their patience, professionalism, and helpfulness in assisting customers to make informed choices. However, there are instances of dissatisfaction, notably with extended delivery times and difficulty in returning products. The experience appears to vary from excellent earlier experiences to more recent displeasure related to logistics and product satisfaction.

Positive Feedback

Key positive aspects derived from customer feedback include high praise for the product quality; customers describe beds and mattresses as gorgeous, well-made, and of high quality. The service excellence of sales representatives, especially Steven W and Tim Hoerle, is a recurring positive theme, recognized for providing patient and personalized guidance. Moreover, the white glove delivery service stands out, with reports of prompt, earlier-than-expected arrivals, and meticulous setup. Sales follow-up to confirm satisfaction further reinforces the company's commitment to customer care.

Concerns and Threads

Despite many positives, there are negative aspects that emerge from customer reviews. A notable concern is related to shipping and logistics. Customers have experienced extended wait times, with one mention of a 43-day delivery period. This poses a negative impact on immediate satisfaction. Additionally, criticism is levied on the return policy, with a customer expressing displeasure for being unable to return a mattress. These concerns indicate potential areas for improvement in Charles P. Rogers' operational and customer service strategies.

Frequently asked questions about Charles P. Rogers

What can I expect in terms of delivery times for Charles P. Rogers mattresses?

Delivery times can vary. While many customers report prompt and earlier-than-expected delivery, there have been instances of extended delivery periods. It is recommended to check with the company for estimated delivery times at the point of purchase.

Are the sales representatives at Charles P. Rogers helpful in guiding customers to the right product?

Yes, many reviews consistently praise sales representatives like Steven W and Tim Hoerle for their patience, in-depth guidance, and personalized advice in selecting mattresses and beds, ensuring customers are well-informed and satisfied with their choices.

What is the return policy for Charles P. Rogers mattresses, and can I return a mattress if I’m not satisfied with it?

The return policy might not be flexible, as indicated by a customer review stating that they were unable to return a mattress. It is advised to review the return policy thoroughly before making a purchase and discuss any concerns with a sales representative.

Recent customer reviews and testimonials for Charles P. Rogers

Charles P. Rogers
Megan Graham
1-Star
a week ago
Charles P rogers mattress review We ordered a mattress from Charles P Rogers in 2017 and we loved it. We ordered another mattress from Charles P Rogers in 2023 and we were displeased with it. The mattress took 43 days to arrive. We were unable to return the mattress. We will dispose of the mattress. We bought a new mattress from a different company And it has been excellent.
Charles P. Rogers
selena coul
1-Star
a week ago
I had been looking online for an Iron bed for a few years and always found myself coming back to the Charles P. Rogers website time and again. There were so many to choose from and I had pretty much made up my mind to go with the Rutherford iron bed. My mom suggested that we actually go into the store as I needed a new mattress so we decided to visit their store on 17th street. It had been awhile since I’d actually been in a showroom and once I walked in, I knew my mom was right. I was welcomed and assisted by Steven W who - I have to say - had the patience of a saint. All thoughts of the initial bed flew from my mind when I saw all the different styles. I finally decided on the beautiful Charleston bow foot brass bed. Then came the big decision; which mattress to choose? My current mattress was in a terrible state, I’m a side and stomach sleeper and (full disclosure) I’m in menopause! I’m need comfort, support and cool sheets! Between my mom telling me “You need a firm mattress!” and all the choices, I was feeling overwhelmed. Steven was able to guide me through a few to choose from but his first suggestion was the one I ended up going with; Steven W - you were a godsend! I got the Estate Plush 2 in Queen. It arrived earlier than expected and the white glove delivery service was perfect. That first night in my new bed and supported by that sumptuously plush mattress was like a long awaited dream come true. Thank you Steven W and Charles P. Rogers!
Charles P. Rogers
Carolyn Foss
1-Star
5 months ago
I could not be more thrilled with my new Breton iron bed from Charles P. Rogers & Co. It arrived promptly in perfect condition with all it’s parts. It looks beautiful in my bedroom and it fits my adjustable frame perfectly. If you are considering purchasing an iron bed do your homework. You will not be happy with an inexpensive metal bed from big box stores or big online vendors. Choose wisely and call Tim Hoerle at Charles Rogers. You will thank me. He is wonderful to work with.
Read all reviews

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
323
reviews
Excellent
Good
Average
Fair
Poor
More details

About Charles P. Rogers

Mattress Stores

Longtime destination for high-end beds, frames, mattresses & linens in a loft space.

Expand