
Charles P. Rogers Reviews
Rated 4.6 based on 323 Reviews
Mattress Stores in New York
26 W 17th St, New York, NY 10011, United States
Published on
January 26, 2024
Last updated
July 10, 2025
An evaluation of Charles P. Rogers’ company reputation based on recent customer reviews reveals an overarching positive customer experience. Clients express satisfaction with the quality of mattresses and beds, as well as the white glove delivery service. Sales representatives, particularly Steven W and Tim Hoerle, are consistently commended for their patience, professionalism, and helpfulness in assisting customers to make informed choices. However, there are instances of dissatisfaction, notably with extended delivery times and difficulty in returning products. The experience appears to vary from excellent earlier experiences to more recent displeasure related to logistics and product satisfaction.
Delivery times can vary. While many customers report prompt and earlier-than-expected delivery, there have been instances of extended delivery periods. It is recommended to check with the company for estimated delivery times at the point of purchase.
Yes, many reviews consistently praise sales representatives like Steven W and Tim Hoerle for their patience, in-depth guidance, and personalized advice in selecting mattresses and beds, ensuring customers are well-informed and satisfied with their choices.
The return policy might not be flexible, as indicated by a customer review stating that they were unable to return a mattress. It is advised to review the return policy thoroughly before making a purchase and discuss any concerns with a sales representative.
Longtime destination for high-end beds, frames, mattresses & linens in a loft space.