CG Appliance Inc. Reviews

The overall sentiment for CG Appliance in San Carlos is positive, with numerous reviewers highlighting strong customer service, particularly by team member Renee. Customers often mention helpful, knowledgeable staff and successful outcomes on complex appliance purchases, even in the face of significant supply chain delays. Some recurring criticisms relate to isolated issues such as poor communication from certain sales staff, delayed product availability, and limited support with post-purchase issues.

Common feedback includes recognition of team members who are proactive and thorough in guiding customers through selection, purchasing, and installation. Many reviewers call out successful experiences during home remodels and reference strong support throughout difficult logistics or challenging market conditions. However, a few customers express frustrations with lack of responsiveness, inconsistency during business hours, and perceived lack of post-sale accountability. Locations in both San Carlos and cases involving remote orders are mentioned as settings for both positive and negative experiences.

Overall, CG Appliance maintains a generally positive reputation for appliance sales and installation in the San Carlos and Bay Area region, driven largely by individual staff efforts and detailed product knowledge. While repeat business and recommendations are common, the business does face sporadic concerns about communication consistency and clarity regarding issue resolution. The feedback suggests solid trust in key staff but highlights areas for operational improvement.

CG Appliance is a retail store specializing in the sale of household appliances, including ranges, refrigerators, dishwashers, microwaves, and washers/dryers. Based in San Carlos, they serve residential customers undertaking new home builds, remodels, or replacements, with an emphasis on in-person sales and order management.

The company operates through a combination of knowledgeable staff assistance and on-site or remote interactions for selection, purchase, and coordination of appliance delivery and installation. Their process covers initial consultation, advising on product choices, price quotation, ordering, and scheduling, with installation handled either directly or through dedicated teams.