Certé

Certé Reviews Summary

Caterers | New York, NY

What do customers say about Certé?

As of Jan 09, 2024, 399 customers have reviewed this business and rated it 4.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
January 9, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
399
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Certé's customer reviews analysis

Review analysis indicates Certé maintains a commendable reputation, primarily fueled by positive feedback on their food quality and customer service. Multiple reviews praise the freshness and homemade quality of their offerings, particularly noting the gluten-free pizza options as exceptional. Regular customer patronage, indicative of a well-established local following, highlights the establishment's consistency and appeal. Nevertheless, there are concerns regarding food presentations not meeting the expectations set by the website imagery, with at least one customer experience being described as 'very disappointing'. Concerns over the seating capacity have also been noted, a logistical issue that could detract from the overall customer experience despite the friendly and efficient service.

Positive Feedback

Customer feedback for Certé is predominantly positive, with several key aspects consistently highlighted. The food quality, particularly the gluten-free pizza, receives enthusiastic praise for being the 'best' and invokes cravings even from native New Yorkers. Certé's commitment to sustainability is recognized, with applauds for offering eco-friendly dish options. Customer service also stands out, with staff like Ashley and Claudia personally mentioned for providing an 'amazing' and 'welcomed' experience. Moreover, the establishment's status as a Certified Green Restaurant and the provision of complimentary infused Alkaline water are seen as valuable additions that enhance customer satisfaction.

Concerns and Threads

Despite numerous encouraging reviews, Certé faces criticism on a few fronts. One glaring issue is the discrepancy between customer expectations, set by the website's appetizing images, and the received product, which one customer specifically referred to as 'garbage'. Food presentation and ingredient balance seem to be inconsistent; an excessively garlicky pizza and a complaint about the bitterness of escarole are notable. These culinary missteps, in addition to the physical constraints of limited seating space, paint a picture of an establishment with room for improvement in managing customer expectations and dining comfort.

Frequently asked questions about Certé

Is the gluten-free pizza at Certé recommended?

Yes, many customers have reported that Certé offers some of the best gluten-free pizza options in NYC, highlighting it as a noteworthy choice for those with gluten sensitivities.

Does Certé provide options for eco-friendly packaging?

Certé offers a choice between reusable microwavable dishes and biodegradable dishes for their takeout orders, showcasing their commitment to sustainability.

Is there sufficient seating available at Certé?

Seating is limited at Certé, and it is a point of concern for some customers. Consider takeaway or delivery options if on-site dining space is a priority.

Recent customer reviews and testimonials for Certé

Certé
Amish
1-Star
5 months ago
Not a good experience 😔 very disappointing. I ordered a simple veggie, "uncanny tomato pie" here... 2 pictures posted below - one is what I ordered, the other is what I got for it. It's like they didn't even put any effort in making it. 🤬The pizza I got has no greens on it... And instead, has extreme levels of garlic dripping off of it.. I don't even feel like taking more than a few bites. When I go to their website everything looks so appetizing. I feel like that's why the disappointment is so extreme.. they set such high expectations and then gave me garbage. Enough said!
Certé
Sylvia Rupani-Smith
1-Star
2 months ago
this is based off a BEC sammy I had there: bacon was crispy and egg was so fresh - tasted homemade, something I want in a morning meal. service was nice too- you can tell a lot of regulars come here. this lil hidden gem tucked into the corner of a random midtown building is not to be missed. watch out for the hot sauce - that is a fiery wake up call that I loved (might be too hot for most though.)
Certé
L T
1-Star
3 weeks ago
This was my first time to NYC and this was my first pizza stop. By far the best gluten-free pizza! The service was also great!
Read all reviews

About Certé

Caterers

Catering company for a wide variety of events & cuisine options, also offering takeout & delivery.

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