Review analysis indicates Certé maintains a commendable reputation, primarily fueled by positive feedback on their food quality and customer service. Multiple reviews praise the freshness and homemade quality of their offerings, particularly noting the gluten-free pizza options as exceptional. Regular customer patronage, indicative of a well-established local following, highlights the establishment's consistency and appeal. Nevertheless, there are concerns regarding food presentations not meeting the expectations set by the website imagery, with at least one customer experience being described as 'very disappointing'. Concerns over the seating capacity have also been noted, a logistical issue that could detract from the overall customer experience despite the friendly and efficient service.
Customer feedback for Certé is predominantly positive, with several key aspects consistently highlighted. The food quality, particularly the gluten-free pizza, receives enthusiastic praise for being the 'best' and invokes cravings even from native New Yorkers. Certé's commitment to sustainability is recognized, with applauds for offering eco-friendly dish options. Customer service also stands out, with staff like Ashley and Claudia personally mentioned for providing an 'amazing' and 'welcomed' experience. Moreover, the establishment's status as a Certified Green Restaurant and the provision of complimentary infused Alkaline water are seen as valuable additions that enhance customer satisfaction.
Despite numerous encouraging reviews, Certé faces criticism on a few fronts. One glaring issue is the discrepancy between customer expectations, set by the website's appetizing images, and the received product, which one customer specifically referred to as 'garbage'. Food presentation and ingredient balance seem to be inconsistent; an excessively garlicky pizza and a complaint about the bitterness of escarole are notable. These culinary missteps, in addition to the physical constraints of limited seating space, paint a picture of an establishment with room for improvement in managing customer expectations and dining comfort.
Yes, many customers have reported that Certé offers some of the best gluten-free pizza options in NYC, highlighting it as a noteworthy choice for those with gluten sensitivities.
Certé offers a choice between reusable microwavable dishes and biodegradable dishes for their takeout orders, showcasing their commitment to sustainability.
Seating is limited at Certé, and it is a point of concern for some customers. Consider takeaway or delivery options if on-site dining space is a priority.
Catering company for a wide variety of events & cuisine options, also offering takeout & delivery.
