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Castles N' Coasters
Castles N' Coasters

Castles N' Coasters Reviews Summary

Parks | Phoenix, AZ

What do customers say about Castles N' Coasters?

As of Mar 15, 2024, 8461 customers have reviewed this business and rated it 4.3 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
March 15, 2024
Last updated
March 15, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.3
/5
8461
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Castles N' Coasters's customer reviews analysis

Castles N' Coasters appears to present a broadly favorable customer experience, as suggested by the contemporary reviews. The entertainment venue is often described as fun and enjoyable, particularly praising the variety in mini golf courses and the notable charm of the classic arcade games. The sentiments suggest that the facility successfully caters to a diverse demographic, from families with children to teenagers and couples on a date. Indicators of a positive atmosphere include descriptions of clean and tidy grounds, friendly and courteous staff, and an atmosphere that shifts to an enhanced excitement as day turns to night. While there are hints at concerns over value, particularly in relation to food prices and ride availability times, these do not dominate the customer feedback. Overall, customers acknowledge a good level of entertainment that appears to stand out among local options.

Positive Feedback

Positive feedback for Castles N' Coasters significantly centers around the enjoyment of mini golf, with customers appreciating the multiple courses and creative obstacles, indicating that these attrcations are a highlight of the venue. There is also recognition of the venue's nostalgic appeal, with the arcade being a frequent point of delight, especially for those recalling the fun of classic games. The overall pricing, specifically for the Elite pass and unlimited rides options, is perceived as reasonable and conducive to a full day of entertainment, appealing to a range of ages from young children to young adults. Furthermore, the ambiance of the park receives commendation, as it reportedly transforms with vibrant lights at night, adding to the venue's charm. Customer service also contributes significantly to the favorable perception, with staff members being noted for their politeness and attentiveness.

Concerns and Threads

On the contrary, some areas of feedback suggest room for improvement. Although the food options cater to the fun, indulgent theme associated with amusement parks, some customers find them to be overpriced and of mediocre quality. Additionally, the discrepancies in ride operation times, particularly for key attractions which may not open until later in the day, impact the planning and satisfaction levels of some visitors. Concerns about value for money arise wherein suggestions for a discounted rate for shorter visits, such as an 'after-dark' ticket, highlight a potential mismatch between the duration of the offered experience and its cost. Lastly, while the arcade is generally a hit, the absence of more classic games as anticipated by customers harkening back to the 80s arcade era, along with notes of some machines being non-operational, impart slight disappointments within the overall gaming experience.

Frequently asked questions about Castles N' Coasters

What type of activities can I expect at Castles N' Coasters?

Castles N' Coasters offers a variety of activities including mini golf with multiple courses, a vast arcade with classic and modern games, go-karts, bumper boats, thrill rides like the log ride, and more. It's suitable for families, teenagers, and group outings.

How does pricing work for the attractions at Castles N' Coasters?

Pricing at Castles N' Coasters varies depending on the activity. They offer an Elite pass for unlimited rides, individual prices for mini-golf and arcade games, and a suggestion for potential 'after-dark' discounts. It's best to check their official website or contact them directly for the most current pricing details.

Is the food at Castles N' Coasters suitable for children?

Yes, food at Castles N' Coasters caters to children's tastes with a variety of ‘unhealthy-high-calorie soul food’ options. However, some guests find the food to be overpriced and of average quality.

Recent customer reviews and testimonials for Castles N' Coasters

Castles N' Coasters
Issa Baker
5-Star
a week ago
We came mid afternoon on a weekday for some putt putt golf. It was very fun! And pretty dang mellow. They have four different courses you can golf. Very classic feel. Also a fun arcade with some good classics. My wife hadn’t been since she was a teen and really felt like it held up!
Castles N' Coasters
dann whitehead
5-Star
a day ago
This place is a bit of a gem in the desert. I don’t see ads for it. But they have some good rides, a huge arcade(with solder 80s games and pinball upstairs) and was a lot of fun. I went on spring break and the website said the rids don’t come on till 2 but about half we working when we go there. The go karts were fun. But the smell of the exhaust from them still lingers in my throat the next morning. The crowds seem to change as the sun went down. I would like to go back and play mini golf next time. I lived in AZ 7 years and finally glad I made it out
Castles N' Coasters
Nicol Phillips
5-Star
3 weeks ago
We haven't been here in years, AND I'm glad we came back! The grounds were clean and tidy. The arcade actually smelt like it had been freshly cleaned. The four different golf courses were fun to play and kept everybody moving. Most importantly all the young people working in the ticket area, arcade, and most of the rides were really friendly and polite with our kids. It was a great evening.
Read all reviews

About Castles N' Coasters

Parks
Family-friendly destination for mini-golf, go-kart rides, roller coasters & an arcade.
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