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Castle Roofing And Construction
Castle Roofing And Construction

Castle Roofing And Construction Reviews Summary

Rated 4.8 Star based on 415 Reviews

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Overall Rating
4.8
/5
415
reviews
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Published on
February 25, 2024
Last updated
March 13, 2024

What do customers think about Castle Roofing And Construction?

An analysis of the most recent customer reviews for Castle Roofing in Atlanta, GA, reveals a predominantly positive reputation for the company on multiple fronts. Customers frequently note the high level of professionalism and efficiency in the company's response to roofing issues, often citing same-day diagnostics and repair services. Transparency and honesty in transactions, as exemplified by technicians like Jose, and the absence of overselling services beyond what is necessary, contribute to the trust customers place in Castle Roofing. The company appears to exercise commendable communication protocols, with many reviewers highlighting the exceptional communication skills of office manager Samantha and her team. This, coupled with the fair pricing and swift scheduling of repairs, portrays an image of reliability and customer-centric service. On the downside, there appears to be a minor issue with post-job cleanup, although proactive follow-up actions by the company suggest a dedication to addressing customer feedback and concerns.

Positive Feedback

Castle Roofing Atlanta, GA, garners significant acclaim for its professionalism, effective communication, and quality of service as encapsulated in customer testimonials. Reviewers appreciate the expediency with which the company dispatches technicians, often offering same-day assessment, which, in instances of roof leaks and damage, is an invaluable service feature. The personalized attention from staff such as Samantha and onsite technicians like Jose and Joaquin enhances customer experience, as does the quality of work, which includes thorough diagnostics and meticulous repair work. The company's straightforwardness in presenting repair options without pressuring for unnecessary additional services builds confidence among its clientele. Moreover, the commitment to accommodating customer issues and providing competitive pricing further reinforces Castle Roofing's positive image as a trustworthy service provider.

Concerns and Threads

While the reviews for Castle Roofing Atlanta, GA are largely positive, there are noted areas for improvement. Some customers express concerns regarding follow-through on site cleanliness post-job completion, suggesting that the attention to detail in cleanup does not always match the high standards displayed in the actual roofing work. This feedback indicates an aspect of the service delivery that could potentially diminish customer satisfaction. Although the issue seems relatively isolated, it is worth noting as even small oversights could impact the overall perception of the company's dedication to excellence in every facet of the job. However, the company's responsiveness to criticism, including revisiting job sites to address overlooked cleanup, reflects positively on their willingness to ensure comprehensive customer satisfaction.

Frequently asked questions about Castle Roofing And Construction

How quickly can Castle Roofing respond to emergency roof repairs?

Castle Roofing prides themselves on their prompt response to emergency situations, often being able to dispatch technicians for same-day assessment and repairs, as evidenced by numerous customer testimonials.

Is Castle Roofing transparent about their pricing and services?

Yes, according to customer reviews, Castle Roofing is known for their honest and upfront communication regarding services and pricing. They provide detailed explanations and options without pressuring customers to pay for unnecessary services.

Does Castle Roofing follow up on customer feedback or concerns?

Castle Roofing has demonstrated a commitment to addressing customer feedback, shown, for example, by returning to job sites for cleanup after customers voiced concerns. This indicates a dedication to ensuring that their service meets expectations throughout the entire process.

What are customers saying about Castle Roofing And Construction

Castle Roofing And Construction
Diane Watford
5-Star
2 days ago
Castle Roofing did a great job. I needed some soffits replaced, some painted plus some new and old gutters replaced. They were exceptional at everything. They did a site visit, forwarded me photos; all with great communication. Once the job started, they ensured it was done to our satisfaction. We'll use them again!
Castle Roofing And Construction
Kevin McCarthy
5-Star
2 months ago
I had a minor, yet inconvenient, leak in my bathroom ceiling. I called Castle Roofing at 7 p.m. on a Friday, and by 9 a.m. on Saturday I had a technician at my home! Upon their arrival two gentleman introduced themselves, and asked me about my concerns and politely asked if they could come inside to inspect. Once they finished inside they then went on to the roof to inspect it as well. When they were done they knocked on my door to explain what they saw, and they even reconnected me with the Office Manager, Samantha, so we could set expectations on the next steps. Not only did they address my concern, but they actually found a few other things I knew nothing about! Even better they gave me the choice to only take care of my original issue, or to take care of everything! I knew already based on the visit, and the fair price that I would use Castle Roofing for my repairs, but to top it off, as promised, Samantha called me 15 minutes after my appointment ON THE DOT to go over my estimate, and to make sure I was comfortable with the repair plan! The communication was by far THE BEST I HAVE EVER RECEIVED FROM ANY COMPANY!!! They stood by their word every step of the way, made sure I was informed and comfortable during whole project, and I will recommend Castle Roofing to anyone who will listen! Thank you to this AMAZING TEAM!
Castle Roofing And Construction
Valorie Morgan
5-Star
4 months ago
Castle Roofing and technician Jose’ were great. They were professional, timely, reasonably priced and honest about the roofing repairs and did not try to sell me a new roof, only quoted the repairs that were needed above the master bathroom leak. The roof was only 1.5 years old. They were able to do the repairs the same day I received the quote online and authorized the work. Jose didn’t even collect payment from me after the work was completed and then an invoice was sent to me online for credit card payment. Easy, efficient, and organized. Samantha was knowledgeable and helpful over the phone with any questions or information. I will definitely be using Castle again for the roof repairs needed on my deck.
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About Castle Roofing And Construction

Roofing Contractors

Since 2012, CASTLE ROOFING Atlanta, GA has strived to be the MOST TRUSTED ROOFING COMPANY in the metro area. We provide quality and affordable repairs and replacements on your roof, gutters, fascia, soffit, and siding. We service residential and multi-family or property management companies. CASTLE has served thousands of homeowners in these Georgia cities and counties: Fulton, Dekalb, Gwinnett, Cherokee, Forsyth, Cobb, Paulding, Douglas, Coweta, Fayette, Clayton, Alpharetta, Atlanta, Decatur, Fayetteville, Lawrenceville, Norcross, Peachtree City, Stone Mountain, Johns Creek, Kennesaw, Marietta, and Roswell. Roof leaks, water, hail, or storm damage - No Problem.Call today to schedule immediate service! FAST, FRIENDLY, and EXPERIENCED

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