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Castle Roofing And Construction Reviews

Rated 4.8 based on 415 Reviews

1201 Peachtree St NE FL. 3, Atlanta, GA 30361, United States

Roofing Contractors | Atlanta, GA

Published on
February 25, 2024
Last updated
March 13, 2024

Reviews Summary

An analysis of the most recent customer reviews for Castle Roofing in Atlanta, GA, reveals a predominantly positive reputation for the company on multiple fronts. Customers frequently note the high level of professionalism and efficiency in the company's response to roofing issues, often citing same-day diagnostics and repair services. Transparency and honesty in transactions, as exemplified by technicians like Jose, and the absence of overselling services beyond what is necessary, contribute to the trust customers place in Castle Roofing. The company appears to exercise commendable communication protocols, with many reviewers highlighting the exceptional communication skills of office manager Samantha and her team. This, coupled with the fair pricing and swift scheduling of repairs, portrays an image of reliability and customer-centric service. On the downside, there appears to be a minor issue with post-job cleanup, although proactive follow-up actions by the company suggest a dedication to addressing customer feedback and concerns.

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What Customers Are Saying About Castle Roofing And Construction?

Trustguide uses AI to extract key phrases from reviews about Castle Roofing And Construction and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Castle Roofing And Construction's customers had a positive experience.

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Castle Roofing And Construction Ratings

5

As of Based on 415 revies as of Feb 25, 2024

Castle Roofing And Construction Score

As of Based on 415 revies as of Feb 25, 2024

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Customer Reviews

As of Mar 13, 2024, 415 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Castle Roofing And Construction's publicly available reviews View source

Diane Watford rated Castle Roofing And Construction 5 stars
2 days ago
Castle Roofing did a great job. I needed some soffits replaced, some painted plus some new and old gutters replaced. They were exceptional at everything. They did a site visit, forwarded me photos; all with great communication. Once the job started, they ensured it was done to our satisfaction. We'll use them again!
Kevin McCarthy rated Castle Roofing And Construction 5 stars
2 months ago
I had a minor, yet inconvenient, leak in my bathroom ceiling. I called Castle Roofing at 7 p.m. on a Friday, and by 9 a.m. on Saturday I had a technician at my home! Upon their arrival two gentleman introduced themselves, and asked me about my concerns and politely asked if they could come inside to inspect. Once they finished inside they then went on to the roof to inspect it as well. When they were done they knocked on my door to explain what they saw, and they even reconnected me with the Office Manager, Samantha, so we could set expectations on the next steps. Not only did they address my concern, but they actually found a few other things I knew nothing about! Even better they gave me the choice to only take care of my original issue, or to take care of everything! I knew already based on the visit, and the fair price that I would use Castle Roofing for my repairs, but to top it off, as promised, Samantha called me 15 minutes after my appointment ON THE DOT to go over my estimate, and to make sure I was comfortable with the repair plan! The communication was by far THE BEST I HAVE EVER RECEIVED FROM ANY COMPANY!!! They stood by their word every step of the way, made sure I was informed and comfortable during whole project, and I will recommend Castle Roofing to anyone who will listen! Thank you to this AMAZING TEAM!
Valorie Morgan rated Castle Roofing And Construction 5 stars
2 months ago
Castle Roofing and technician Jose’ were great. They were professional, timely, reasonably priced and honest about the roofing repairs and did not try to sell me a new roof, only quoted the repairs that were needed above the master bathroom leak. The roof was only 1.5 years old. They were able to do the repairs the same day I received the quote online and authorized the work. Jose didn’t even collect payment from me after the work was completed and then an invoice was sent to me online for credit card payment. Easy, efficient, and organized. Samantha was knowledgeable and helpful over the phone with any questions or information. I will definitely be using Castle again for the roof repairs needed on my deck.

Frequently Asked Questions About Castle Roofing And Construction

How quickly can Castle Roofing respond to emergency roof repairs?

Castle Roofing prides themselves on their prompt response to emergency situations, often being able to dispatch technicians for same-day assessment and repairs, as evidenced by numerous customer testimonials.

Is Castle Roofing transparent about their pricing and services?

Yes, according to customer reviews, Castle Roofing is known for their honest and upfront communication regarding services and pricing. They provide detailed explanations and options without pressuring customers to pay for unnecessary services.

Does Castle Roofing follow up on customer feedback or concerns?

Castle Roofing has demonstrated a commitment to addressing customer feedback, shown, for example, by returning to job sites for cleanup after customers voiced concerns. This indicates a dedication to ensuring that their service meets expectations throughout the entire process.

About Castle Roofing And Construction

Roofing Contractors

Since 2012, CASTLE ROOFING Atlanta, GA has strived to be the MOST TRUSTED ROOFING COMPANY in the metro area. We provide quality and affordable repairs and replacements on your roof, gutters, fascia, soffit, and siding. We service residential and multi-family or property management companies. CASTLE has served thousands of homeowners in these Georgia cities and counties: Fulton, Dekalb, Gwinnett, Cherokee, Forsyth, Cobb, Paulding, Douglas, Coweta, Fayette, Clayton, Alpharetta, Atlanta, Decatur, Fayetteville, Lawrenceville, Norcross, Peachtree City, Stone Mountain, Johns Creek, Kennesaw, Marietta, and Roswell. Roof leaks, water, hail, or storm damage - No Problem.Call today to schedule immediate service! FAST, FRIENDLY, and EXPERIENCED

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.