As of Apr 02, 2024, 451 customers have reviewed this business and rated it 3.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source
Created by
Trustguide AI
Published on
April 2, 2024
Last updated
April 2, 2024
Overall Reputation
Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by Trustguide®
Overall Rating
3.8
/5
451
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.
Evaluating the overall company reputation of Castle Nail Spa from recent reviews presents a mix of customer experiences. A significant number of patrons applaud the salon for its capabilities in matching reference pictures for nail designs, the quality of work performed by some technicians, and their ability to accommodate walk-ins. Complimentary drinks and a professional attitude exhibited by certain staff members like Holly, Jenna, and Eric are also highlighted, enhancing the positive customer experience. On the contrary, several reviews point to considerable inconsistencies in service quality, citing experiences of feeling neglected, issues with the salon's guarantee policy, and dissatisfaction with the durability and aesthetics of the nail work. There is a note of concern regarding the handling of customer feedback and service recovery, especially in instances where problems arise. The reviews indicate a spectrum of customer satisfaction that is heavily dependent on the specific technicians providing the service, leading to an overall reputation that could be described as erratic and varying from customer to customer.
Positive Feedback
Several customers have reported positive experiences with Castle Nail Spa, specifically praising certain nail technicians' skills and attentiveness. Technicians like Holly, Jenna, and Eric receive particular commendation for their meticulous work and professionalism, with customers expressing great satisfaction with the final results of their nails resembling reference photos or expectations. The salon's ability to accommodate walk-ins and offer complimentary drinks adds to the comfort and convenience of the experience. The quality of the dip manicures, the wide selection of colors, and the overall care from the staff towards customers have been appreciated, contributing to a part of the clientele who appear to be highly pleased with the services they received.
Concerns and Threads
Reviewing customer feedback for Castle Nail Spa reveals several key issues affecting its reputation negatively. Firstly, the purported 10-day guarantee policy does not meet some customers' expectations, with reports of the salon refusing to rectify unsatisfactory nail work. Instances of lack of attention to clients, poor service recovery practices, and inconsistent quality -- resulting in some customers encountering rough handling of their nails and dissatisfaction with the shape and durability -- further mar the salon's standing. Overpriced services coupled with experiences of quick, substandard pedicures and some technicians' lack of receptiveness to customer preferences contribute to a feeling of discontent among a segment of the clientele.
Frequently asked questions about Castle Nail Spa
Does Castle Nail Spa offer a guarantee on their nail services?
Yes, Castle Nail Spa advertises a 10-day guarantee policy; however, some customers have reported challenges in having their issues addressed satisfactorily within this period.
Can I walk in or do I need an appointment to get my nails done at Castle Nail Spa?
Castle Nail Spa is known to accommodate walk-in customers, though scheduling an appointment might ensure a minimal waiting period and a confirmed slot with a preferred technician.
Are the staff at Castle Nail Spa experienced and attentive to customer needs?
While many customers speak highly of certain staff members' expertise and customer care, others have encountered inconsistencies with the attentiveness and quality of service provided. It seems to vary based on the technician assigned.
Recent customer reviews and testimonials for Castle Nail Spa
Valentina Navarro
1-Star
3 weeks ago
They say you have a 10 day guarantee but they always refuse to re do it if they did the nail work wrong and blame it on you. They even refused to give me coffee. The gel peels off at the base at day 5-7.
Lindsey Dawn
1-Star
6 months ago
First experience here was abysmal. Showed up around 4pm on a weekday for a pedicure - they weren’t super busy. I got sat down in a pedicure chair and was abandoned for 30 minutes with my legs flung to the side because they didn’t even fill the water basin. Not one employee acknowledged me. Really disappointing. I won’t be back for any services going forward.
Brittany Hodge
1-Star
3 days ago
Had a great experience! My nails look exactly like the reference picture! Walked in without an appointment and they still were able to accommodate me and my friend!
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
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