Customer reviews for Carbase Bristol present a strongly mixed reputation. Positive feedback highlights professional, welcoming staff such as Tony and Asif, a no-pressure sales environment, and a well-maintained vehicle selection. However, significant frustrations surface with price discrepancies (noted by London buyers), reports of undisclosed vehicle damage, and inconsistent after-sales support. Some reviewers share detailed accounts of feeling pressured into additional purchases or warranties.
Most positive reviews note the friendliness and professionalism of specific team members, emphasizing a smooth and stress-free sales process. Themes include efficiency from staff, transparent communication, and a helpful, accommodating approach during vehicle selection and handover. Negative themes focus on high-pressure sales tactics, misleading vehicle conditions, undervaluation of part exchanges, poor conflict resolution, and disappointing customer service when issues arise. Several customers specifically mention making long trips for cars that did not meet expectations.
Overall, Carbase Bristol is regarded as a dealership with standout individual staff members and efficient car delivery, especially appreciated by local buyers in Bristol. However, the business faces recurring criticism over pricing, customer care lapses, and vehicle quality concerns, impacting its reliability for buyers traveling from other regions.
Most positive reviews note the friendliness and professionalism of specific team members, emphasizing a smooth and stress-free sales process. Themes include efficiency from staff, transparent communication, and a helpful, accommodating approach during vehicle selection and handover. Negative themes focus on high-pressure sales tactics, misleading vehicle conditions, undervaluation of part exchanges, poor conflict resolution, and disappointing customer service when issues arise. Several customers specifically mention making long trips for cars that did not meet expectations.
Overall, Carbase Bristol is regarded as a dealership with standout individual staff members and efficient car delivery, especially appreciated by local buyers in Bristol. However, the business faces recurring criticism over pricing, customer care lapses, and vehicle quality concerns, impacting its reliability for buyers traveling from other regions.
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