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Caballero Rivero Little Havana

Caballero Rivero Little Havana Reviews Summary

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Funeral Directors | Miami, FL

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3344 SW 8th St, Miami, FL 33135, United States

Trustguide Rating

TrustScore®
A+
A
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C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Caballero Rivero Little Havana?

As of Mar 13, 2024, 274 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Caballero Rivero Little Havana's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
February 26, 2024
Last updated
March 13, 2024

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Caballero Rivero Little Havana's customer reviews analysis

The reviews of Caballero Rivero Little Havana indicate a distinctly positive company reputation underscored by consistent praise for the staff's compassion, professionalism, and attentiveness during customers' periods of grief. Staff members like Beatriz, Vaneeva, and others are repeatedly lauded for their caring approach and ability to make funeral arrangements less burdensome. This was particularly highlighted through their helpful guidance in arranging funerals, which were described as unique, personal, and respectful. The descriptors suggesting a strong customer experience include immediate responsiveness, comprehensive service offerings (including flowers, catering, and transportations), and maintaining a high level of dignity and reverence throughout the funeral process. Recurring themes in customer feedback point towards an exceptional support system for the bereaved families, the provision of comfort, and a seamless, stress-free service implementation.

Positive Feedback

The positive aspects derived from the customer feedback for Caballero Rivero Little Havana are abundant. Noteworthy points include the staff's exceptional kindness and empathy, especially highlighted by families during their time of need. Staff members' dedication is evident with remarks on their swift email responses and willingness to educate families about the process, making them feel guided and supported. Additionally, the professionalism of the team is a recurring compliment, showcased by their attentiveness to detail and the high quality of services provided, such as preparation of the deceased, choice of caskets, and coordination of ceremonies. The feedback also underlines the ability of the funeral home to offer comprehensive services, relieving families from the stress of managing logistics during a grieving period. Furthermore, the cleanliness and aesthetic readiness of the facility, including the chapel, contribute to a dignified and comforting experience.

Concerns and Threads

Based on the data provided in the reviews, there are no explicit negative aspects mentioned. Clients consistently praise the staff and services of Caballero Rivero Little Havana. However, it is essential to acknowledge that the absence of negative reviews in this dataset does not categorically indicate a flawless service; there may be negative experiences that were not captured in the reviews presented. Nevertheless, the insights from the provided reviews are overwhelmingly positive, with several mentions of gratitude and strong recommendations of the funeral home service.

Frequently asked questions about Caballero Rivero Little Havana

Are the staff at Caballero Rivero Little Havana accommodating to special requests and religious practices?

Yes, the staff at Caballero Rivero Little Havana are noted for their compassion and adaptability to accommodate special requests and show empathy toward different religious practices as mentioned in customer reviews.

Does Caballero Rivero Little Havana offer a full range of funeral services?

Yes, they offer a comprehensive range of services including transportation, room preparation, selection of caskets, cremation, flowers, catering, video tributes, printing of prayer cards, signature books, thank you cards, etc.

How would you describe the professionalism and responsiveness of the staff at Caballero Rivero Little Havana during the funeral arrangement process?

Customer feedback highlights the staff’s professionalism and responsiveness very positively. The staff, particularly those named in reviews such as Beatriz and Vaneeva, are commended for their immediate attention to customer needs, informative communication, and the efficient organization that makes the process less overwhelming.

Recent customer reviews and testimonials for Caballero Rivero Little Havana

Caballero Rivero Little Havana
Lisa Reyes
5-Star
4 months ago
I would like to commend the staff at Caballero Rivero Little Havana for the attention, care, and compassion they displayed to myself and my family in our time of grief. My father’s funeral was this past Tuesday and Beatriz and Vaneeva helped to make my father’s services the loving gathering of family and friends I hoped it would be. Everything was handled professionally and compassionately with attention to every detail. They responded to every email quickly and answered any questions I had. Most of all, they were so kind and caring to my mother and I as well as my family. I will be forever grateful for their kindness and compassion.
Caballero Rivero Little Havana
Kayla
5-Star
2 months ago
My coordinator Vaneeva and her team were extremely kind, helpful and compassionate! She guided me through the whole process to make my father’s arrangements special and unique for me and my family. My father’s passing was extremely sudden, I’m only in my 20s, and as next of kin, to make all these big decisions Vaneeva’s professionalism, knowledge, patience and communication really meant a lot to me and made the process a whole lot less overwhelming and heartbreaking. The level of professionalism from Vaneeva and her team was excellent they kept me well informed and always reached out to me with updates. I learned a lot as she educated me about the funeral process and how you can make arrangements in advance for you or your loved ones, I never felt like I was kept in the dark or ignorant to anything going on. My father looked amazing, they handled him with great care and that brought a lot of comfort to my family and I. They handle literally everything from transportation, room, casket, cremation, flowers, catering, video tribute, prayer cards, signature book, thank you cards, etc., which I greatly appreciated making everything less overwhelming and I didn’t feel alone. I can’t thank Vaneeva and her team enough for what they have done!
Caballero Rivero Little Havana
A Clarke
5-Star
3 weeks ago
Our family had a very positive experience with the entire team. They were compassionate and very accommodating. Specifically, Beatriz, Kayla and Alfredo were great.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Caballero Rivero Little Havana's customers had a positive experience.

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Caballero Rivero Little Havana

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
274
reviews
Excellent
Good
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About Caballero Rivero Little Havana

Funeral Directors

Caballero Rivero Little Havana on Southwest 8th Street has immediate access to neighboring Woodlawn Park Cemetery - North. The funeral home serves an average of 1,100 families annually in the Miami area and the surrounding communities.

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