Buckhead Nail and Toe Spa seems to provide a polarizing customer experience. On one hand, the salon is praised for its attuned personalized services, including creating custom nail colors and excelling in intricate designs that surpass customer expectations. Further commendations highlight prompt service, amenities such as complimentary beverages and hookah, and the ability to deliver emergency nail services effectively. However, there are critical issues undermining the overall reputation. Several customers express dissatisfaction with the outdated pricing on the website leading to experiences perceived as scams. Additionally, there are multiple accounts of poor service quality, including allegations of rudeness, subpar work results such as chipping and peeling polish, and injury during procedures. The incorporation of a smoking environment is also a divisive aspect, detracting from the experience for non-smoking clients.
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