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Browns Car Company Ltd logo

Browns Car Company Ltd Reviews

Rated 4.7 based on 826 Reviews

Car Dealerships in Maldon

27 The Causeway, Heybridge, Maldon CM9 4LJ

Published on
August 12, 2025
Last updated
August 12, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Browns Car Company Ltd's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Browns Car Company Ltd?

super helpful and make time for you

amazing experience with Brown's Car company

excellent customer service

very helpful

couldn't be more impressed

really smooth and easy

Outstanding customer service

couldn’t be happier with my experience

conditions are brilliant

great experience

Trustguide extracts key phrases from reviews about Browns Car Company Ltd and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 12, 2025, 826 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Browns Car Company Ltd's publicly available reviews View source

David Levett rated Browns Car Company Ltd 5 stars
2 months ago
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Absolute pleasure to deal with these guys, they're super helpful and make time for you, even though they are very busy. We were helped to buy our new Audi S3 by Ricky, who made the whole experience stress free! 👌
Nina Khan rated Browns Car Company Ltd 5 stars
2 weeks ago
I had an amazing experience with Brown's Car company. I can't thank Ricky enough for his help as he was very friendly and knowledgeable about the car, taking the time to understand what I was looking for. The whole process was smooth and stress free from test driving to taking delivery of my car. I highly recommend Ricky and the team at Brown's.
Emma Wilson rated Browns Car Company Ltd 5 stars
2 weeks ago
Excellent customer service - I was looking to buy a new car, I had an idea on the type of car and budget. The sales reps went that extra mile to make my experience smooth and stress free. I even had my car delivered by a pleasant delivery driver Neil. If ever I want to buy another car in the future I’d be using these guys again!

Reviews Summary

Overall, customer reviews for Browns Car Company reflect highly positive sentiment toward the dealership’s car buying experience. Reviewers consistently note the professionalism, patience, and helpfulness of staff, particularly mentioning Ricky and Tyler by name. Most customers found the process smooth and stress-free, though one did raise concerns about car listing accuracy, which slightly tempers the strong positive trend.

The most prominent themes include attentive customer service, knowledgeable staff, and transparency throughout the purchasing process. Many reviews mention the extra effort taken by employees, such as thorough explanations, competitive pricing, and attentive aftercare. Customers frequently highlight the smooth handling of paperwork, clear communication, and support with financing. Reliability and the ease of the transaction are commonly cited as reasons for recommending Browns Car Company.

Based on this feedback, Browns Car Company earns a strong reputation as a reliable used car dealership. Repeated recommendations and mentions of future repeat business reinforce trust in their straightforward processes. Within their region, Browns sets itself apart through consistent, customer-focused service and efficient, friendly operations.
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Frequently Asked Questions About Browns Car Company Ltd

Are staff at Browns Car Company knowledgeable and friendly?

Yes, multiple reviews highlight that Browns Car Company staff are knowledgeable, patient, and friendly, regularly assisting customers with questions and making the purchasing experience clear and comfortable.

Does Browns Car Company offer vehicle delivery services?

Yes, vehicle delivery is available, as mentioned by reviewers who received cars at their homes with prompt and pleasant service. Customers can discuss delivery options with the sales team when completing their purchase.

Can I rely on the accuracy of car listings at Browns Car Company?

While most reviews report accurate descriptions, one customer encountered a discrepancy in the advertised model. It's advisable to double-check details during your visit and consult staff to confirm all car specifications before purchase.

About Browns Car Company Ltd

Car Dealerships
Browns Car Company is a used car dealership specializing in selling pre-owned vehicles. The company operates in the automotive retail industry and provides in-person assistance at its dealership location. Customers can browse a variety of vehicles, seek guidance from sales staff, and arrange for vehicle delivery and financing options.

The company follows a process-driven approach, assisting customers through test driving, selecting cars, handling paperwork, and finalizing purchases. Staff coordinate each step—from initial inquiry to post-sale support—including trade-ins, vehicle preparation, and transparent explanation of financing options. Browns Car Company also provides delivery options and vehicle detailing prior to handover.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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