Brooklyn Bedding Reviews

Well so far I can’t really review the mattress that we bought, because we are still waiting for the correct mattress to be delivered. Our story starts with us coming into the main warehouse showroom to pick out a new mattress for our RV. We walked in and Al was there helping another customer but asked us what we needed. Told him that we saw a video on you tube about how great their mattress was and had to get one. He pointed out the three different mattresses that came in queen short. As we walked over to test them out Al said that we didn’t want the Dreamfoam Hybrid or SIGNATURE HYBRID that we should get the AURORA LUXE. Yes the most expensive one is the only one that Al says that would work well for us. The wife was kinda surprised and disappointed with his attitude but we wanted to get a very comfortable mattress. Tried of sleeping on original RV mattress with a foam topper, so we just let his attitude slide. We were told that the new mattress would be 12” tall so we thought that it would fit in our RV bedroom. The mattress was delivered in about a week so happy to try it out put it into the Rv, wow that thing was so tall definitely not 12 inches. Was too tall for us to sit on the bed without hitting our heads on a cabinet over the bed area. This mattress needed to be taken back. With Thanksgiving Day being tomorrow I checked the hours for Black Friday on google. It showed that the showroom at the wear house was open at 9am. Drove the RV over to exchange the to big mattress only the place was closed. Wait for an hour thinking that maybe they might open at 10. Just about ten drives in Lori happened to be there to drop off some stuff. Told me that they were not going to be open today. She was super nice took about twenty minutes out of her day calling a few managers trying to help me out. No luck so had to come back on Monday morning. Lucky was able to make the exchange with Berry. Told him what we had been through and how we happened to pick the too big mattress. He said that there’s no way that mattress was 12” it 13.5” and Al should have known that. Or had measured it I know an inch and a half does not sound like a lot in an RV bed under a cabinet it means not hitting your head. I get home from the showroom pick up the mail and find a thank you card from Al requesting that I do a google review. Here it is. I will update this post after I get our correct size mattress, and have a chance to test it out. Update is not good news still had not received my order and emailed with no response called the showroom no one ever answered I have left messages and finally got a call back from sheila. Told me that she would find out what is happening with my order and call me right back. Three hours later no response so I called her back and no answer. I drive over there to talk with her. She said I saw that you had called back but still haven’t gotten an update on my order. It would had been nice if she would have called me to tell me what she was waiting for information. Just wanted to get my money back have wasted enough time with this company. She said that I would have to talk with Al or Berry to get a refund because they work on commission and he would have to do the refund. I asked what that had to do with my money should come back from the company and they can work out their commission after I get satisfied. Asked if she could call Doug who is the main manager of sales said she tried to, but no answer. Lucky she did finally get a hold of Doug and I got my money back after waiting a half hour in the store. Long story short, we should’ve left after Al was first treating us badly at the beginning it’s our own fault should’ve just turned around and walked out and never mess around with this company very poor customer service. Never ever again hopefully this helps somebody else not waste your time/money

For trucker, delivery, and drivers Very congested place for backing up if you got door in front of water/fire hydrant. Lots of broken pallets outside in parking....... Otherwise, it's good for unloading and delivery