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Brooklyn Bedding Reviews Summary

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Mattress Stores | Phoenix, AZ

5301 W Bethany Home Rd, Glendale, AZ 85031, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Brooklyn Bedding?

As of Mar 14, 2024, 344 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Brooklyn Bedding's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 14, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
March 14, 2024
Last updated
March 14, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Brooklyn Bedding's customers had a positive experience.

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Brooklyn Bedding's customer reviews analysis

Brooklyn Bedding's company reputation seems to draw a mixture of customer experiences, with several delighted customers and some experiencing service challenges. The positive remarks often praise the sales representatives for their professionalism, helpfulness, and expert knowledge. Sales partners like retail locations appreciate the fast shipping, quality products, and the ease with which they can sell the brand, reflecting well on Brooklyn Bedding's B2B approach. However, a critical theme is seen regarding the customer service post-purchase, particularly around issues with returns or exchanges, and confusion on financing terms. This inconsistency in service can potentially tarnish the company's reputation, though successful resolutions and returns are noted, which might mitigate long-term impacts on brand perception. The balance between product quality and the customer service experience seems to be the fulcrum upon which the company's reputation might shift.

Positive Feedback

Brooklyn Bedding appears to establish strong relationships with its vendors and provides products that are easy to endorse and sell, indicative of quality and customer satisfaction with the products themselves. Positive experiences are characterized by staff professionalism and knowledgeable sales representatives who guide customers to suitable choices without pressure. The showroom experiences, often led by attentive staff like Melisa and Viviana, have made customers feel valued and respected. Their product quality and variety receive praise, coupled with the standout feature of same discount applications during exchanges. The personalized assistance and patient service also add to the positive aspects, making the in-store experiences favorable.

Concerns and Threads

However, there are significant areas for improvement, particularly in customer service after the initial sale. Mistakes in product delivery, such as incorrect sizing and delivery issues, prove to be frustrating. Concerns raised include a lack of prompt responses to customer inquiries, reported difficulties in communication during return processes, and confusion regarding financing agreements leading to unexpected costs. Moreover, some customers have encountered products, such as the Plank Bed, not performing up to expectations in terms of durability, challenging the brand’s implied product assurance. The negative experiences shared by customers align chiefly with logistical and customer support aspects post-purchase, rather than with the initial sale or product quality.

Frequently asked questions about Brooklyn Bedding

How can I ensure that the mattress I choose will fit my specific needs and space?

To ensure a perfect fit for your space, measure your available area carefully before purchase and discuss these measurements with a knowledgeable sales representative at the store. For specialized spaces like RVs, confirm product dimensions and potential spatial restrictions with the staff.

What if the mattress I receive is not the correct size or fails to meet my expectations?

Brooklyn Bedding allows exchanges and returns but it's crucial to understand their policy beforehand. Reach out to the customer service promptly to facilitate an exchange or return. It may be helpful to visit a showroom for hands-on assessment and assistance.

How transparent is the financing option for the mattresses?

The terms of financing options should be reviewed carefully before committing. If the financing terms are unclear, ask for a detailed explanation from the sales representative to avoid any unforeseen costs and ensure the agreement meets your financial capacity.

Recent customer reviews and testimonials for Brooklyn Bedding

Brooklyn Bedding
Steve McKrill
5-Star
a month ago
I am a retail location selling their brands. The relationship has been great! Fast shipping, quality products with features. I have no problem selling these. Best of all my customers love the beds!
Brooklyn Bedding
mannyiceman2000
5-Star
3 months ago
Well so far I can’t really review the mattress that we bought, because we are still waiting for the correct mattress to be delivered. Our story starts with us coming into the main warehouse showroom to pick out a new mattress for our RV. We walked in and Al was there helping another customer but asked us what we needed. Told him that we saw a video on you tube about how great their mattress was and had to get one. He pointed out the three different mattresses that came in queen short. As we walked over to test them out Al said that we didn’t want the Dreamfoam Hybrid or SIGNATURE HYBRID that we should get the AURORA LUXE. Yes the most expensive one is the only one that Al says that would work well for us. The wife was kinda surprised and disappointed with his attitude but we wanted to get a very comfortable mattress. Tried of sleeping on original RV mattress with a foam topper, so we just let his attitude slide. We were told that the new mattress would be 12” tall so we thought that it would fit in our RV bedroom. The mattress was delivered in about a week so happy to try it out put it into the Rv, wow that thing was so tall definitely not 12 inches. Was too tall for us to sit on the bed without hitting our heads on a cabinet over the bed area. This mattress needed to be taken back. With Thanksgiving Day being tomorrow I checked the hours for Black Friday on google. It showed that the showroom at the wear house was open at 9am. Drove the RV over to exchange the to big mattress only the place was closed. Wait for an hour thinking that maybe they might open at 10. Just about ten drives in Lori happened to be there to drop off some stuff. Told me that they were not going to be open today. She was super nice took about twenty minutes out of her day calling a few managers trying to help me out. No luck so had to come back on Monday morning. Lucky was able to make the exchange with Berry. Told him what we had been through and how we happened to pick the too big mattress. He said that there’s no way that mattress was 12” it 13.5” and Al should have known that. Or had measured it I know an inch and a half does not sound like a lot in an RV bed under a cabinet it means not hitting your head. I get home from the showroom pick up the mail and find a thank you card from Al requesting that I do a google review. Here it is. I will update this post after I get our correct size mattress, and have a chance to test it out. Update is not good news still had not received my order and emailed with no response called the showroom no one ever answered I have left messages and finally got a call back from sheila. Told me that she would find out what is happening with my order and call me right back. Three hours later no response so I called her back and no answer. I drive over there to talk with her. She said I saw that you had called back but still haven’t gotten an update on my order. It would had been nice if she would have called me to tell me what she was waiting for information. Just wanted to get my money back have wasted enough time with this company. She said that I would have to talk with Al or Berry to get a refund because they work on commission and he would have to do the refund. I asked what that had to do with my money should come back from the company and they can work out their commission after I get satisfied. Asked if she could call Doug who is the main manager of sales said she tried to, but no answer. Lucky she did finally get a hold of Doug and I got my money back after waiting a half hour in the store. Long story short, we should’ve left after Al was first treating us badly at the beginning it’s our own fault should’ve just turned around and walked out and never mess around with this company very poor customer service. Never ever again hopefully this helps somebody else not waste your time/money
Brooklyn Bedding
Aamir Shahzad
5-Star
11 months ago
For trucker, delivery, and drivers Very congested place for backing up if you got door in front of water/fire hydrant. Lots of broken pallets outside in parking....... Otherwise, it's good for unloading and delivery
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Overall Rating

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A+
A
B
C
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Overall Rating
4.6
/5
344
reviews
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About Brooklyn Bedding

Mattress Stores
Family-owned retailer carrying its own line of low-cost mattresses.
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