Bpi Dental

Bpi Dental Reviews Summary

Dentists | Birmingham

What do customers say about Bpi Dental?

As of Apr 16, 2024, 390 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 16, 2024
Last updated
April 16, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
390
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Bpi Dental's customer reviews analysis

The analyses of recent customer feedback indicate that BPI Dental has built a positive reputation, particularly in complex and specialist treatments such as root canals and gum conditions. Reviews frequently praise the professionalism, friendliness, and expertise of both dental practitioners and support staff. Customers often feel well-informed about their treatments, citing clear explanations and opportunities to ask questions, which contribute to a comforting and reassuring environment. However, the reputation is somewhat marred by experiences of longer waiting times and perceptions of higher costs. Some patients raise concerns about the potential for overly aggressive treatment leading to further dental issues, highlighting the importance of maintaining trust in the patient-practitioner relationship.

Positive Feedback

Overall, BPI Dental has been highly commended for its professionalism, cleanliness, and the ability of its staff to create a reassuring and comfortable atmosphere, particularly for those feeling nervous about dental treatments. The practice has been appreciated for its thorough work, including comprehensive examinations and the proficient use of modern technology. Feedback points to satisfactory treatment outcomes with acknowledgments toward skilled practitioners such as Dr. Singh and Sarah Kalsi, as well as the attentive care from the reception and support staff who contribute to a positive customer experience. The communication post-treatment is also noted as exemplary, which underscores the practice’s commitment to patient care.

Concerns and Threads

Despite the majority of positive feedback, BPI Dental faces criticism over their pricing, which some patients perceive as expensive relative to the services received. Concerns have also been raised about the allocation of time during consultations, suggesting a preference for extended interactions to match the financial and emotional investments of dental treatments. There is a sentiment that not all staff sufficiently express gratitude towards customers, potentially impacting the overall service experience. A particularly troubling issue is the erosion of trust following allegedly aggressive hygienist treatments leading to further dental recession, causing significant distress and loss of confidence in the practice for those affected.

Frequently asked questions about Bpi Dental

What type of dental treatments is BPI Dental known for?

BPI Dental is recognized for its complex dental treatments, including root canal therapy, treatment for gum conditions, and hygienist services. They utilize modern technology and aim to provide clear explanations of their procedures.

Are the dental services at BPI Dental considered to be expensive?

Some customers have noted that the charges at BPI Dental are higher than average. Prices may reflect the practice's specialization, expert staff, and modern facilities.

How do customers feel about the staff at BPI Dental?

Staff at BPI Dental are generally praised for being professional, friendly, and helpful. However, there have been some isolated incidents where staff did not reciprocate courtesy, which led to negative impressions.

Recent customer reviews and testimonials for Bpi Dental

Bpi Dental
Wendy Dainter
5-Star
2 weeks ago
I was referred to BPI by my dentist for a complex root canal treatment. I must admit I was extremely anxious but with hindsight had no need to be as I was well looked after by all the staff who looked after me. As for Dr Singh who carried out the treatment I have nothing but praise for him, he explained the treatment and gave me plenty of opportunities to ask questions. The treatment itself was carried out in a professional and calming way and afterwards I felt quite relaxed about the whole experience. I found this to be a professional and friendly practice and would recommend it.
Bpi Dental
Ann Keates
5-Star
2 months ago
I had my regular appoint with Rebecca & very happy with the clean as usual very thorough, friendly & professional. SO was Dr Harpeet who checked my previous tooth that needed a bit of filing before my clean. All receptionists & staff are always very helpful & friendly - a lovely comfortable waiting room. Will certainly recommend going there.
Bpi Dental
Keewee Kiddy
5-Star
a week ago
Professional practice offering good specialism and modern facilities. Expert staff warrant higher than average charges. Only mark down was waiting times on some occasions.
Read all reviews

About Bpi Dental

Dentists
Birmingham’s Leading Cosmetic Dental Implant Clinic We have over 20 years of experience in providing the best dental implant results in Birmingham. Here at BPI Dental, we have a responsibility to deliver exceptional dental implant quality and provide you with a final result that you can leave our clinic smiling about.
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