Phoenix, AZ
Car Dealerships
Bill Luke Chrysler Jeep Dodge Ram
Bill Luke Chrysler Jeep Dodge Ram

Bill Luke Chrysler Jeep Dodge Ram Reviews Summary

Rated 4.5 Star based on 10504 Reviews

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Overall Rating
Published on
February 20, 2024
Last updated
March 13, 2024

What do customers think about Bill Luke Chrysler Jeep Dodge Ram?

An analysis of recent reviews for Bill Luke Chrysler Jeep Dodge RAM reveals a generally positive company reputation, underpinned by commendable customer service and a professional team. Several customers highlighted the dealership's comprehensive approach, including interaction with multiple department representatives to ensure an understanding of the dealership's offerings. Persistent yet informative aftercare service, particularly regarding vehicle features and associated apps, was noted as a key aspect of the customer experience. Customers generally praised the salespersons by name, underscoring their honesty, lack of pressure, and enthusiasm for the automotive industry. The transparency in pricing and the avoidance of unnecessary upcharges, along with efficient and helpful financing options, contributed to a sense of trustworthiness. However, a contrasting account of poor service in the aftermath of a vehicle purchase, with issues in the service department and unprofessional behavior, indicated a potential inconsistency in customer satisfaction that may impact the dealership's overall reputation.

Positive Feedback

Key positive aspects reflected in customer feedback include a high level of professionalism and customer service experienced at Bill Luke Chrysler Jeep Dodge RAM. Sales representatives are frequently acknowledged for their non-pushy, honest approach, and genuine enthusiasm for their work. Customers have expressed satisfaction with the educational aspect of the sales process, specifically the comprehensive introduction to vehicle features and dealership services. The responsive and supportive nature of the sales team post-purchase, including comprehensive follow-ups, reinforces a positive perception. The transparency in pricing, with mentions of purchasing vehicles below MSRP and without undue upcharges, as well as the clear presentation of financing options, solidifies the dealership's reputation for fair and honest transactions. The attentiveness to customer needs and the personalized assistance in finding the right vehicle are further commendable aspects that enhance the customer experience.

Concerns and Threads

Despite the overall positive feedback, some customer experiences have identified shortcomings in the dealership's operations, which primarily revolve around post-purchase interactions. Negative feedback cites issues with the service department, where the staff's attitude reportedly shifts to being less accommodating once the sale is made. A particularly unsatisfactory encounter involved a car battery replacement ordeal, marked by rudeness and condescension from the service representative, and a failure to honor a previously made agreement, ultimately leaving the customer feeling unvalued and disrespected. Another customer recounted a frustrating buying experience involving unpreparedness despite proactive measures, incorrect paperwork, and perceived inexperience from the staff, which culminated in an almost four-hour ordeal at the dealership. Such instances of negative customer service, if unaddressed, can tarnish the dealership's reputation and deter potential customers.

Frequently asked questions about Bill Luke Chrysler Jeep Dodge Ram

Can I expect the sales process at Bill Luke Chrysler Jeep Dodge RAM to be transparent and pressure-free?

Based on customer reviews, the sales team at Bill Luke Chrysler Jeep Dodge RAM is recognized for transparent pricing and a no-pressure sales approach, with sales representatives praised for their honesty and professionalism.

Does Bill Luke Chrysler Jeep Dodge RAM offer a thorough introduction to vehicle features and services?

Yes, customers typically report an in-depth introduction to their vehicle's features, with staff ensuring they understand and can utilize all aspects of their new car. The dealership emphasizes familiarization with relevant apps and services.

Have any customers reported issues with the service department at Bill Luke Chrysler Jeep Dodge RAM?

Some customers have experienced less satisfactory service post-purchase. Issues reported include unprofessional conduct and a lack of support from the service department, suggesting an area for potential improvement for the dealership.

What are customers saying about Bill Luke Chrysler Jeep Dodge Ram

Bill Luke Chrysler Jeep Dodge Ram
5 months ago
After reading my first review I had to redo it. The delivery of my Ram was more than I expected. Bill Luke Chrysler will have you meet a representative from every department they have. And they will explain what they do and what they offer. And even john from delivery had download the Ram app so I can take advantage of all the features and enjoy the experience. Although John was a little persistent about me getting this setup before I left Bill Luke I found after John thoroughly explained the app and it's feature that he wasn't being persistent and would have been lost without his help. Thanks John from delivery . Bill and Diego my salesman's whom helped me and they both followed up with me after my purchase I can say I'm happy with my purchase until the bill becomes due.
Bill Luke Chrysler Jeep Dodge Ram
2 months ago
My fiance and I were shopping for a new or newer vehicle with our sights set only on a RAM. While walking the lot and looking over the inventory, a great human and also an excellent sales representative, Jimmy Anderson, approached us after we had walked half the lot. You can get a great feel for Jimmy's love of automobiles as well as his ability to connect with others. He was not pushy and was 100% honest during the entire process. After a few at home decisions being made, our third visit was a charm for Bill Luke RAM, Jimmy, and ourselves, as we settled on a 2023 New RAM ecodiesel. With great incentives available, we were able to purchase a truck that can last us a very long time, well below MSRP. Every person on the team who was a part of our experience was extremely professional and provided phenomenal customer service and experience, from the accessories depth, to finance, to prep of vehicle to have it ready to drive off the lot. By the way, we researched a few dealers in the valley, and they really could not compete with Bill Luke & Team. Thank you to everyone involved as you truly could not have done any part better.
Bill Luke Chrysler Jeep Dodge Ram
Patricia White
5 months ago
Hey there! I just wanted to say a huge shoutout to Ali Alkakeem at Bill Luke Phoenix for being such an amazing sales representative. He really went above and beyond to help me with my purchase of the 22 Dodge Challenger, aka Mara. I absolutely adore it! 🚗💨 Also, a big thanks to Ricardo Juca in the finance department for making my visit go smoothly. You guys rock! 🙌🏽😊
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About Bill Luke Chrysler Jeep Dodge Ram

Car Dealerships

Bill Luke is a Chrysler Jeep Dodge & Ram dealership located in Phoenix, Arizona.We have over 2,300 New & Used Vehicles in Stock. We are Family Owned & Operated for over 90 years!Visit today and Experience the Bill Luke Difference! Located on I-17 and Camelback Road in Phoenix.