BigWantsYourCar Reviews

Overall, customer sentiment towards Big's car purchasing service is strongly positive, with reviewers frequently describing the process as smooth, straightforward, and satisfactory. Customers often highlight professionalism from the office and field staff, singling out individuals such as Steve, Simon, Lucas, Owen, Toly, and others for their friendly and efficient communication. Several reviewers note that although they did not always achieve their ideal price, Big remained true to their initial offers with no price reductions or hidden fees, which is appreciated.

Repeatedly, customers mention the ease and speed of transactions, from simple online submission of documentation and photos to rapid payments made directly to bank accounts, often within minutes. Flexibility in scheduling and consistent, clear communication throughout the process are recurring strengths in the feedback. Customers also value that the final agreed price was honored regardless of minor car imperfections and that personalized service was provided even in busy or inflexible circumstances.

As reflected in recent feedback, Big has established a reputation for reliability and transparency in the car dealership sector. Many reviewers express that they would recommend or reuse the service based on positive first-hand experiences, suggesting robust trust and customer retention. The absence of service delays, technical issues, or significant complaints further solidifies Big as a reputable option for those planning to sell their cars.

Big is a car dealership specializing in the purchase of used vehicles directly from individual sellers. The company operates within the automotive industry, facilitating the sale of cars by providing offers and collecting vehicles from customers, offering in-person assessments as part of their core service model.

Big conducts its operations through a combination of remote communication and in-person interaction. Customers submit vehicle information and photos online, after which staff members confirm details and coordinate collection appointments. Payments and vehicle handovers are typically finalized on-site, ensuring a streamlined and transparent workflow.