Big Motoring World - Enfield Reviews

The overall sentiment for Big Motoring World Enfield is mixed, with both strong endorsements and intense criticism present in customer feedback. Reviewers consistently note positive experiences with individual team members like Farhan, Marius, Claudia, and Mehmet, emphasizing professionalism, product knowledge, and a stress-free process. Common feedback also includes effective guidance, clear communication, and no pressure during the buying process. However, recurrent complaints detail poor post-sale support, lack of transparency in pricing and finance terms, and issues with customer etiquette.

Key themes that emerge across the reviews include customer service consistency, sales approach, and vehicle preparation. While several customers experienced smooth, informative sales from specific staff members and appreciated clean vehicles, others reported aggressive upselling, unclear finance agreements, and unresolved requests for service records. Service at the Enfield location in particular is cited for both standout and inattentive staff, as well as varying attention to vehicle condition.

Overall, Big Motoring World Enfield has a divided reputation among buyers in London and the surrounding region. Repeat praise for select individuals indicates the company can offer a positive experience, but significant complaints regarding accountability, post-sale support, and sales practices present considerable caution signals. Potential customers may want to research and manage expectations when dealing with this dealership.

Big Motoring World Enfield operates as a used car dealership specializing in the sale of various vehicle brands, including premium and family vehicles. The business serves customers seeking to purchase used cars in person, providing advice, test drives, and access to vehicle information at their London-based dealership locations.

The company utilizes a structured sales process involving consultations with advisors, on-site test drives, and vehicle preparation before handover. Customers interact with sales and finance staff for guidance on options, and vehicle delivery is coordinated post-sale. Additional services such as warranties and insurance products are available through the dealership.