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Bensons For Beds Reviews

Rated 4.1 based on 412 Reviews

Unit 6, White City Retail Park, Old Trafford, Stretford, Manchester M16 0RP

Mattress Stores | Manchester

Published on
February 10, 2024
Last updated
March 13, 2024

Reviews Summary

The varying customer reviews for Bensons for Beds Manchester White City present a complex picture of the company’s reputation. Positive experiences have been highlighted by many customers who praised the delivery staff, particularly Vitalijus and Bill, describing them as ‘friendly,’ ‘cheerful,’ and ‘efficient.’ In-store experiences also received commendations with mentions of excellent service, a clean and tidy store environment, attractive offers, knowledgeable staff, and a customer-friendly purchase process. A repeated commendation can be seen regarding a salesperson named Shan and the noticeable professionalism and product knowledge demonstrated by the team. On the contrary, a significant negative experience noted involves a customer who faced delivery issues stating their order was not received within the promised timeframe. This customer highlighted unhelpful customer service and a perceived rude interaction when attempting to resolve their issue, thus casting a blemish on the company's otherwise generally positive impressions.

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What Customers Are Saying About Bensons For Beds?

Trustguide uses AI to extract key phrases from reviews about Bensons For Beds and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Bensons For Beds's customers had a positive experience.

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Bensons For Beds Ratings

1

As of Based on 412 revies as of Feb 10, 2024

Bensons For Beds Score

As of Based on 412 revies as of Feb 10, 2024

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Customer Reviews

As of Mar 13, 2024, 412 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Bensons For Beds's publicly available reviews View source

Robert C rated Bensons For Beds 1 stars
2 weeks ago
Do not waste your money and time on this company mainly this brunch , I bought a bed for my son on 03/01/2024 and I paid for delivery , they promised 1 week delivery, and charged me for delivery but today is 20/01/2024 and still didn't receive my order , I tried to contact them but rather than they sort me out they just offered me to cancel the order and when I asked them for help me with the order or I will let everyone know about your bad service they just delt very rude and disrespectful to me, my order number is C5960008D to proof I am a genuine customer not a fake review. Do not buy from bensons for beds if you don't want to waste your money and your dignity bith
David Evans rated Bensons For Beds 1 stars
2 weeks ago
I was a little anxious about the delivery, before the day, as I was apprehensive about insufficient room on the stairway. However the two delivery staff..Vitalijus and Bill ..were friendly, cheerful, reassuring, efficient, deft ..they were excellent. There were no issues with the mattress at all, and it was all done very fast and efficiently I felt very happy with the whole delivery experience.
Tracey Booth rated Bensons For Beds 1 stars
2 weeks ago
The service was excellent. The choice of beds was very good, the store was clean and tidy, we were provided with our own pillows to try out the beds on display. The offers available were very attractive and the person who served us was knowledgeable about the various mattresses.

Frequently Asked Questions About Bensons For Beds

What can I expect in terms of delivery service from Bensons for Beds Manchester White City?

Based on customer feedback, you can generally expect timely and efficient delivery services. The delivery staff have been described as professional and helpful. However, it's important to note that there have been isolated instances of delayed delivery, so it's advised to confirm the estimated delivery time at the point of purchase.

Are the staff at Bensons for Beds Manchester White City knowledgeable and helpful?

Many customers report that the staff, particularly an individual named Shan, are highly knowledgeable and provide excellent service without employing pushy sales tactics. The in-store experience has been lauded for cleanliness, tidiness, and attractive offers.

What is the quality of the products like at Bensons for Beds Manchester White City?

According to customer testimonials, the products, including wardrobes and bed frames, are of good quality, sturdy, and stylish. Customers have indicated a satisfaction with their purchases, stating that investing in higher-end products has resulted in better sleep quality.

About Bensons For Beds

Mattress Stores

Chain retailer specialising in beds, mattresses & bedding, plus home & bedroom furniture.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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