Beaver House Services Reviews

I had a rat coming from the drains into my property. Beaver Pest Control came and set bait and traps, and saw a potential opening from a pipe in the house. After opening the manhole, I saw the rat pop its head out from the drain. So I was happy with the initial visit as the rat entry was identified. This cost was £216. I had a visit from Thames Water with their camera who showed our pipes were fine and they told me to get a one way valve installed. Beaver recommended a drain survey for £570, which is considerably more expensive than other pest controllers as I price checked (£150 + vat). The initial visit was a plain bait and trap (wouldn’t go to attic) so I don’t think the survey would be better than competitors. I told Beaver Pest I did not need a drain survey as Thames Water had been and I just want the valve, as well as the previous Beaver employee had shown the potential exit. Communication with Beaver was difficult as the Beaver drain employee hasn’t replied to my emails, the office reception repeats the line that I can only have a drain survey, and eventually I received a quote for a valve from the manager. The price to install a valve is £385 + vat which is only slightly more than other pest companies. All in all, expensive cost without the customer service expected for the price.