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Bathroom Mountain Reviews

Rated 4.4 based on 1067 Reviews

Harewood St, Tunstall, Stoke-on-Trent ST6 5DX

Furniture Shops Stoke-on-Trent

Published on
July 28, 2025
Last updated
July 28, 2025

Reviews Summary

Overall sentiment for Bathroom Mountain is strongly positive, based on reviewer comments about consistently fast delivery, competitive pricing, and an attentive staff. Customers often highlight prompt replacements for damaged items and staff who go out of their way to assist with questions, product choices, and in-store experiences. Some isolated frustrations were noted relating to product quality or delivery communication, but these are in the minority.

Frequent review themes include reliable shipping speed, supportive resolution of issues, and friendly personal attention at showroom locations such as Liverpool and Stockton. Several customers mention the approachable nature of specific staff members, such as Lyshia, Ellouise, Gina, Minal, and Sam, who are credited for their extensive product knowledge and willingness to help—adding a human touch to the service. There are occasional references to damaged products and minor logistical mishaps, but these are typically resolved efficiently.

In summary, Bathroom Mountain is regarded as a dependable bathroom supply shop with a strong reputation for knowledgeable, customer-focused staff and fast, reliable order fulfillment, particularly within the UK. Complaints are generally specific and appear to be addressed promptly, supporting consumer confidence for those planning bathroom renovations in the region.
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What Customers Are Saying About Bathroom Mountain?

Ridiculously fast service!!!

very helpful, friendly service

go above and beyond

customer service team incredibly helpful

First rate service

super easy to deal with

extremely helpful and patient

really impressive

very helpful and quick to resolve

Trustguide extracts key phrases from reviews about Bathroom Mountain and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Bathroom Mountain's customers had a positive experience.

Positive
70%
Neutral
0%
Negative
30%

Bathroom Mountain Ratings

1

As of Based on 1067 revies as of Jul 28, 2025

Bathroom Mountain Score

70%

As of Based on 1067 revies as of Jul 28, 2025

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Customer Reviews

As of Jul 28, 2025, 1067 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Bathroom Mountain's publicly available reviews View source

Rahana Begum rated Bathroom Mountain 5 stars
a week ago
Ridiculously fast service!!! Ordered from them twice… once the plumber had already started it, items were here next day. Both times. One item had a slight chip and was replaced, again, the following day! Three times I’ve experienced fast shipping from these guys. The delivery company they use is great too, I don’t live at the address and they call half an hour before every single time, I’ve had issues with other companies where they only give me ten minutes despite saying half an hour. Honestly couldn’t fault this company at all. Prices are great too!! Can’t wait till my bathroom is finished to see how the sink vanity’s look in the end.
sandra Dykstra rated Bathroom Mountain 5 stars
a month ago
We bought numerous items for two bathrooms we were re fitting. Excellent choice of products, good quality and great prices very competitive with other suppliers. Service was second to none. Staff were very helpful, friendly service and nothing was too much trouble. We did have an issue with one of the products and it was quickly resolved with support and eagerly put right. Would recommend a visit to this store and feel sure they could accommodate your ever need.
Gordon W Butler rated Bathroom Mountain 1 stars
a month ago
Terrible experience. Unit was Delivered damaged. Cabinet destroyed. 3 days later a replacement was delivered, packaging was perfect. In the Stockton Portrack show room it had the sink unit and tap, fitted to the marble plate. No holes at all when it came. I had to find somewhere and get it machined, £90, 32mm for the tap and 70mm for the waste. Should be told this point right? Cabinet was loose. Some fasteners had pulled out of the wood and I had to glue them in before I could reassemble the next day. IKEA honestly use better stronger fittings. Definitely over priced and not good quality control at all. To top it off, I had to dispose of the old unit and its packaging!! I will be unticking this place from my shopping list that’s for sure.

Frequently Asked Questions About Bathroom Mountain

How quickly does Bathroom Mountain deliver orders?

Bathroom Mountain typically provides very fast delivery, with many customers receiving items as soon as the next day after ordering. In some cases, even replacement parts are delivered within a day, depending on product availability and courier scheduling.

How does Bathroom Mountain resolve problems with damaged or incorrect items?

If an item arrives damaged or incorrect, Bathroom Mountain's customer service team helps guide customers through the process of obtaining a replacement. Most issues are resolved efficiently, and replacements are usually sent promptly after a problem is reported.

Can I visit a Bathroom Mountain showroom to view products in person?

Yes, Bathroom Mountain has showrooms, such as those in Liverpool and Stockton, where customers can see products, receive help with planning and design, and consult with knowledgeable staff about their bathroom renovation needs.

About Bathroom Mountain

Furniture Shops
Bathroom Mountain is a retailer specializing in bathroom products and fittings. The company offers a wide selection of bathroom fixtures, furniture, and accessories, serving individuals undergoing complete or partial bathroom renovations. Its core service is delivered through both physical showrooms and an online ordering platform.

Bathroom Mountain operates by providing product selection guidance, in-store consultations, and direct-to-customer delivery. Orders can be placed online or in person, and the company utilizes courier services for shipping. The business emphasizes assistance from knowledgeable staff and supports customers through the purchase, delivery, and resolution process.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.