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Ballard Pharmacy

Ballard Pharmacy Reviews Summary

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Pharmacies | New York, NY

226 Prospect Park W, Brooklyn, NY 11215, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Ballard Pharmacy?

As of Mar 13, 2024, 114 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Ballard Pharmacy's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
January 10, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Ballard Pharmacy's customers had a positive experience.

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Ballard Pharmacy

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Ballard Pharmacy's customer reviews analysis

Evaluating Ballard Pharmacy through recent reviews reveals a largely positive reputation, especially in the areas of customer service and community-focused care. Clients frequently commend the friendliness and professionalism of the staff, highlighting the pharmacy's commitment to individualized attention and support. The pharmacist, Saj, receives specific praise for his attentive service and ability to assist with insurance issues, enhancing the customer experience. Notably, the affordability of prescriptions at Ballard Pharmacy is a significant attraction for customers, contrasting with prices at larger chains. While the pharmacy appears to be sufficiently stocked, a few mentions of occasional inventory shortages suggest room for logistical improvements. Criticisms mainly target the non-pharmacy departments, particularly the shipping services, where customers report facing indifferent or negative interactions with staff. However, these instances seem to be isolated rather than indicative of the overall company culture.

Positive Feedback

Ballard Pharmacy has cultivated a strong customer base through exceptional customer service, a friendly atmosphere, and competitive prescription pricing. Client testimonials frequently applaud the demeanor and helpfulness of the pharmacy's staff, with notable commendations directed towards the pharmacist, Saj, who is described as a 'gem' for his dedication to customer care. The personal recognition of clients by name and the willingness to respond to queries emphasize the pharmacy's investment in customer relations. The ease of use for services like UPS drop off adds convenience to the customer experience, and ready access to parking is also mentioned as an advantageous feature. These positive aspects contribute to the pharmacy's reputation as an integral and cherished part of the neighborhood.

Concerns and Threads

While the negatives are fewer in comparison to the positives, certain aspects of Ballard Pharmacy's service could see enhancement. Customers have occasionally noted a lack of inventory, highlighting an area where consistency can be improved. Moreover, dissatisfaction is chiefly found amongst customers utilizing shipping and Amazon return services. Some clients have encountered staff members with less-than-welcoming attitudes, which deviates from the otherwise exemplary service noted elsewhere in the pharmacy. This discrepancy in service quality between departments suggests a potential inconsistency in training or emphasis on customer experience across different services. Rectifying these issues could improve the overall customer satisfaction and coherence of service quality.

Frequently asked questions about Ballard Pharmacy

Are prescription medications at Ballard Pharmacy competitively priced?

Many customers report that Ballard Pharmacy offers prescription medications at significantly lower prices than larger chain pharmacies, often highlighting the cost-effectiveness of their prescription purchases.

Does Ballard Pharmacy offer personalized customer service?

Yes, reviews consistently underline the pharmacy's personalized service, noting the friendly and professional interactions with staff members who often remember clients by name and provide individualized attention and assistance.

Are there any reported issues with the services at Ballard Pharmacy?

Some customers have indicated there can be occasional inventory shortages. Additionally, a few reviews have expressed concerns regarding customer service interactions, specifically within the shipping and returns department, though such feedback appears to be relatively infrequent compared to the positive experiences reported.

Recent customer reviews and testimonials for Ballard Pharmacy

Ballard Pharmacy
chrisnjon
5-Star
3 months ago
What nice people! I often buy my medicine at Target or Walgreens. Generally because of the price and atmosphere. But I went here today because it is the closest to my home. And wow, they must have received a pay increase or they just came back from happy hour. Because everyone was so professional and helpful. They attempted to my needs and questions even though I just needed a cold medicine. Everyone was in such a great mood and the pills only costed me $4.29. I would definitely good back with this great customer service. 10 out of 10!
Ballard Pharmacy
jacob g
5-Star
3 months ago
This is a great example of a local pharmacy. They know people's names and do their best to serve. True, they don't always have everything in stock, but they are pretty well equipped. If you want the lowest prices, sure you can go elsewhere-- but then you wouldn't be helping to preserve this important neighborhood business. Try smiling when you go in there, you will get a smile back.
Ballard Pharmacy
Brielle Silvestri
5-Star
2 months ago
Ballard Pharmacy is such a neighborhood gem. Every time I go in there, the entire staff is helpful and attentive. The pharmacist is always friendly and willing to answer questions - and I always feel taken care of. I feel lucky to have this pharmacy as part of the neighborhood.
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Overall Rating

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A+
A
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C
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F
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Overall Rating
4.7
/5
114
reviews
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