Autotech of Syracuse Reviews

The overall sentiment in customer reviews for Autotech of Syracuse is mixed, with a notable divide between long-term satisfied patrons and recent dissatisfied customers. Reviewers frequently mention specific staff members such as Jeff, Ed, and Paul, citing reliability, friendliness, and professionalism among positive experiences. However, repeated criticisms focus on the recent ownership transition, concerns about repair quality, and unexpected charges.

The most frequent themes highlighted include positive mentions of honest service, longstanding customer loyalty, fair pricing, and staff members who care about customers and their vehicles. On the negative side, multiple reviewers note dissatisfaction with how check engine light repairs were handled, complaints about overcharging, unauthorized or incorrect work, and a lack of trust in the new management. Many reviews contrast past satisfaction with Ed or Paul to recent complaints under Jeff’s ownership.

Overall, Autotech of Syracuse holds a strong reputation among long-standing customers in Central New York for trustworthy and competitively priced auto repair. However, recent feedback suggests a decline in satisfaction with changes in management. The company is regarded as reliable by many, but newer concerns could impact its standing if not addressed promptly within the local Syracuse community.

Autotech of Syracuse is an auto repair shop located in Central New York. The business offers a range of vehicle maintenance and repair services, including diagnostics, inspections, and general automotive repairs. Services are delivered in-person at their Syracuse facility and are available to both new and returning customers.

Autotech operates through a hands-on technical team featuring several long-term staff members. The shop handles vehicle assessments, communicates pricing, and schedules appointments which may require wait times. The workflow typically involves direct interactions between mechanics and clients, and billing occurs at the completion of each service.