The overall sentiment in customer reviews for Autotech of Syracuse is mixed, with a notable divide between long-term satisfied patrons and recent dissatisfied customers. Reviewers frequently mention specific staff members such as Jeff, Ed, and Paul, citing reliability, friendliness, and professionalism among positive experiences. However, repeated criticisms focus on the recent ownership transition, concerns about repair quality, and unexpected charges.
The most frequent themes highlighted include positive mentions of honest service, longstanding customer loyalty, fair pricing, and staff members who care about customers and their vehicles. On the negative side, multiple reviewers note dissatisfaction with how check engine light repairs were handled, complaints about overcharging, unauthorized or incorrect work, and a lack of trust in the new management. Many reviews contrast past satisfaction with Ed or Paul to recent complaints under Jeff’s ownership.
Overall, Autotech of Syracuse holds a strong reputation among long-standing customers in Central New York for trustworthy and competitively priced auto repair. However, recent feedback suggests a decline in satisfaction with changes in management. The company is regarded as reliable by many, but newer concerns could impact its standing if not addressed promptly within the local Syracuse community.
The most frequent themes highlighted include positive mentions of honest service, longstanding customer loyalty, fair pricing, and staff members who care about customers and their vehicles. On the negative side, multiple reviewers note dissatisfaction with how check engine light repairs were handled, complaints about overcharging, unauthorized or incorrect work, and a lack of trust in the new management. Many reviews contrast past satisfaction with Ed or Paul to recent complaints under Jeff’s ownership.
Overall, Autotech of Syracuse holds a strong reputation among long-standing customers in Central New York for trustworthy and competitively priced auto repair. However, recent feedback suggests a decline in satisfaction with changes in management. The company is regarded as reliable by many, but newer concerns could impact its standing if not addressed promptly within the local Syracuse community.
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great experience with them
always so friendly & helpful
honest car repair service
Excellent and trustworthy business here!
such good guys at this shop
Always had a good experience.
care about their customers!
best auto repair place
they do excellent work
serviced my car’s for over 10 years
